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Slow, hangs, permissions not sticking.. svchost.exe may be culprit?


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#1 KingNeptune

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Posted 04 June 2012 - 06:01 PM

Hello,

I need some assistance to get my computer back on track, specifically i'm hoping to find what's causing it to perform so poorly even after reinstalling the OS. First time poster - so please let me know if anything needs to be added to my profile or if my explanation is too vague. As you can see from my profile I had a great time using the "Im neurotic" approach and downloaded just about everything possible(sorry) but have finally accepted it was time. Instead of attempting to 'hide my tracks' I left all the software in place to safely remove via your instruction, hope that was best.

Here is some background info. I bought an HP Touch primarily for office use. My most used applications are QuickBooks Enterprise 12.0, Microsoft Office Suite, Photoshop 6.0, UPS WorldShip and I use Mozilla to manage our Yahoo Store but need iExplorer for QB's to function. This computer is connected to a LAN managed by a Win 2008 Server and am aware of the risk associated with using forums like this to troubleshoot networked systems. Rejoining won't be an issue if need be. It seems like everything runs ok until the network is rejoined but most of the large applications share a database - our QB's company file is under 35 MB, relatively small.

Why am I here? I am concerned my system is infected with a Trojan, Malware or some sort of root bug and would love to have you take a look. I encounter frequent software hangs and certain settings never seem to stick even if I render in safe mode. Windows update frequently becomes disabled, also Win Security Center. During boot there will be obvious hang-ups, screen flicker/flash, black screen with only a cursor will hold for a good 10 seconds.. Not responding is my comps middle name.

In advance, Thank you for your time, experience and know-how, it is greatly appreciated.

Edited by hamluis, 04 June 2012 - 08:13 PM.
Moved from Networking to Am I Infected - Hamluis.


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#2 cryptodan

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Posted 04 June 2012 - 06:03 PM

What operating system2 is in use?

#3 KingNeptune

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Posted 04 June 2012 - 06:10 PM

Windows 7 64-bit (prof. starter)

#4 cryptodan

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Posted 04 June 2012 - 06:18 PM

Are you the administrator of the network, or do you have an account with administrative rights?

#5 KingNeptune

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Posted 04 June 2012 - 06:26 PM

Neither. When managing users i'll use the server machine directly and log in using a separate admin account/pass.

#6 cryptodan

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Posted 04 June 2012 - 06:29 PM

You will need to have administrative rights to perform anti-malware scans that I will request.

#7 KingNeptune

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Posted 04 June 2012 - 06:36 PM

Not a problem, i have admin rights for the server. However the machine im primarily concerned with is a a member of the LAN not server. Pardon me if you are aware of that and prefer to troubleshoot beginning with the server not client system.

#8 cryptodan

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Posted 04 June 2012 - 06:40 PM

I prefer working with the client system instead of the server.

#9 KingNeptune

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Posted 04 June 2012 - 06:43 PM

Me too :thumbup2:

#10 cryptodan

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Posted 04 June 2012 - 06:51 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can. If you have performed any of the scans below post the logs for those scans, and then perform the ones you have not done.

Please download and run Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#11 KingNeptune

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Posted 04 June 2012 - 07:02 PM

Results of screen317's Security Check version 0.99.41
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Managed Antivirus Managed Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.61.0.1400
JavaFX 2.1.0
Java™ 7 Update 4
Mozilla Firefox (13.0)
````````Process Check: objlist.exe by Laurent````````
IObit IObit Malware Fighter IMFsrv.exe
Trend Micro HiJackThis HiJackThis.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

#12 KingNeptune

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Posted 04 June 2012 - 07:18 PM

Running SAS now, then MB; Will that be ok? The rest ill be sure to follow in sequence.. Also since most of those programs were previously installed do you think i should do a restart after each scan completes and i update the next one in cue? Thanks again for your help too, esp the speedy response!

#13 cryptodan

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Posted 04 June 2012 - 07:31 PM

The sequence doesn't matter that much its just how i arranged it.

I would scan all post the results of the scans. A reboot shouldnt be necessary.

#14 KingNeptune

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Posted 04 June 2012 - 07:51 PM

Right on, here is my SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/04/2012 at 08:46 PM

Application Version : 5.0.1150

Core Rules Database Version : 8681
Trace Rules Database Version: 6493

Scan type : Complete Scan
Total Scan Time : 00:41:42

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Administrator

Memory items scanned : 911
Memory threats detected : 0
Registry items scanned : 69852
Registry threats detected : 0
File items scanned : 73068
File threats detected : 3

Trojan.Agent/Gen-FakeAlert[Local]
C:\PROGRAMDATA\INTUIT\QUICKBOOKS ENTERPRISE SOLUTIONS 12.0\COMPONENTS\DOWNLOADQB22\NEWFEATURES\.UPDATE\.TARGET\ASKFORCD.EXE

Adware.Tracking Cookie
core.insightexpressai.com [ C:\USERS\NICK.OCEANCREST\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\YZ66D2NX ]
core.saymedia.com [ C:\USERS\NICK.OCEANCREST\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\YZ66D2NX ]

#15 KingNeptune

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Posted 04 June 2012 - 08:56 PM

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.04.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nick :: PC99 [administrator]

6/4/2012 8:55:57 PM
mbam-log-2012-06-04 (20-55-57).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 404132
Time elapsed: 1 hour(s), 2 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




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