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Recurring bluescreen help


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#1 cactusjack1717

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Posted 04 June 2012 - 11:22 AM

Hello Bleepingcomputer! Hopefully your personalized help can aid me as much in this case as your archived help threads have aided me, numerous times, in the past.

basic information:
I'm running Windows 7 Professional, 64-bit, on a Toshiba Satellite L650.

I have experienced three forced-shutdowns/bluescreens in the last few days. I only managed to get a look at the reason one time - the reason listed in that case was "bugcode_usb_driver" - but I would imagine the reason is the same.

The info listed in the windows "unexpected shutdown" alert for the most recent crash is as follows:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8007D5B000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I DO have the dmp files from each of these BSODs, but I'm not sure how to give them to you. Also the "MEMORY.DMP" file which, it appears, was modified after the most recent BSOD.

What's my first move so you fine folks actually have some info to work with?

Edited by cactusjack1717, 04 June 2012 - 12:56 PM.


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#2 AustrAlien

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Posted 04 June 2012 - 02:58 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#3 cactusjack1717

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Posted 04 June 2012 - 05:22 PM

Here is the link to the zip you asked for. I did notice a failure in the perfmon report, but I think it's unrelated, since "bluescreenview" identifies the recent cause as entirely based in the usbhub.sys driver.
Careful with this filesharing site; you must click only the link that says "Download This File" in a gray oblong under the URL and Embed text fields partway down the page.
http://www.filedropper.com/cj1717diagnosticzip

Here is the Speccy snapshot.
http://speccy.piriform.com/results/O572Cr6hlHwbLUSGL6ImwvV

Here is the pasted installed program log:

MiniToolBox by Farbar Version: 04-06-2012
Ran by MSNB (administrator) on 04-06-2012 at 18:20:08
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
AC3Filter 1.63b (Version: 1.63b)
Across Lite (Version: 2.0.5)
Adobe Flash Player 10 Plugin (Version: 10.1.82.76)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Reader 9.5.1 (Version: 9.5.1)
AoA Audio Extractor
Apple Application Support (Version: 1.4.1)
Apple Software Update (Version: 2.1.1.116)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.26)
Audacity 1.3.14 (Unicode)
avast! Free Antivirus (Version: 7.0.1426.0)
CCleaner (Version: 3.02)
CCS64 V3.8 (Version: 1.0.0)
CDBurnerXP (Version: 4.3.8.2631)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Classic Menu for Office Home and Student 2010 v3.01 (Version: 3.01)
Conexant HD Audio (Version: 4.119.0.60)
D3DX10 (Version: 15.4.2368.0902)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
FlashGet 1.9.6.1073 (Version: 1.9.6.1073)
Free YouTube Download version 3.1.27.508 (Version: 3.1.27.508)
Free YouTube to MP3 Converter version 3.10.15.1228
Glary Utilities 2.30.0.1066 (Version: 2.30.0.1066)
Google Chrome (Version: 19.0.1084.52)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2189)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.1.1001)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 17 (Version: 6.0.170)
Java™ 7 Update 4 (Version: 7.0.40)
JavaFX 2.1.0 (Version: 2.1.0)
K-Lite Codec Pack 6.7.0 (Full) (Version: 6.7.0)
Label@Once 1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MediaMonkey 3.2 (Version: 3.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Single Image 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
mIRC (Version: 7.19)
Mobipocket Reader 6.2 (Version: 6.2.608)
MSVCRT (Version: 15.4.2862.0708)
My Game Long Name
NirSoft BlueScreenView
OpenAL
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Portal 2
QuickTime (Version: 7.69.80.9)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Realtek WLAN Driver (Version: 2.00.0011)
SafeConnect
Skype Click to Call (Version: 5.6.8442)
Skype™ 5.5 (Version: 5.5.124)
Spybot - Search & Destroy (Version: 1.6.2)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.0.1142)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
Toshiba App Place (Version: 1.0.6.3)
Toshiba Book Place (Version: 2.0.5271)
TOSHIBA Bulletin Board (Version: 1.6.06.64)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.11.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 4.03.02.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.4.9)
TOSHIBA PC Health Monitor (Version: 1.6.0.64)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.6.05.64)
TOSHIBA Supervisor Password (Version: 4.03.02.00)
TOSHIBA Value Added Package (Version: 1.3.19.64)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
ToshibaRegistration (Version: 1.0.4)
Uninstall WAV-PRG and Audiotap
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
VLC media player 2.0.1 (Version: 2.0.1)
Vuze (Version: 4.7)
Winamp (Version: 5.601 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows 7 USB/DVD Download Tool (Version: 1.0.30)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
WinRAR 4.00 beta 4 (64-bit) (Version: 4.00.4)
x264 Revision 523 x264.nl (remove only)
Xvid 1.2.2 final uninstall (Version: 1.2)

**** End of log ****

#4 AustrAlien

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Posted 04 June 2012 - 06:30 PM

What device(s) do you have/or have had connected via USB? Speccy shows a web cam.

The system is being severely corrupted, and causing problems attempting to debug the minidumps.
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#5 cactusjack1717

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Posted 04 June 2012 - 08:13 PM

What device(s) do you have/or have had connected via USB? Speccy shows a web cam.

The system is being severely corrupted, and causing problems attempting to debug the minidumps.


The webcam is built-in, along with its microphone - built into the screen casing.

My USB ports are only regularly connected to cooling pads (fans). Sometimes there's an iPod or a usb thumbdrive plugged in, but 1) that's infrequent, and 2) none of these crashes have occurred when ANYthing (even pads) are plugged in.

In what way do you identify severe corruption? Is this the perfmon failure I saw, or something else? More than the BSOD issue, this comment of yours concerns me.

Should I instead make you a zip file of just the dmp files? Maybe they can be analyzed once off my machine...

EDIT:
A person attempting to help me on another forum advised as follows:

unplug all usb devices
boot in safe mode
Start by deleting all temp files
then open device manager right click on all usb ports items including root hub etc and right click and uninstall them
then restart windows 7 it will reinstall them all wait it out til it is done
then one at a time plug in your usb devices and let windows find them

Aside from not quite understanding which "temp" files to remove, I see what he or she is getting at. Should I try this method?

Edited by cactusjack1717, 04 June 2012 - 08:28 PM.


#6 AustrAlien

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Posted 04 June 2012 - 08:32 PM

In what way do you identify severe corruption? Is this the perfmon failure I saw, or something else? More than the BSOD issue, this comment of yours concerns me.

Something else. The debugger cannot read the dumps properly because information in the dumps is incorrect &/or missing.


Aside from not quite understanding which "temp" files to remove, I see what he or she is getting at. Should I try this method?

No, not just yet.


========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\cactusjack1717_BC\Windows7_Vista_jcgriff2\060412-18236-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jun 5 02:06:17.014 2012 (UTC + 10:00)
System Uptime: 2 days 18:22:02.906
BugCheck FE, {8, 6, 5, fffffa8007d5b000}

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: usbport!_DEVICE_EXTENSION ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: usbhub!_DEVICE_EXTENSION_HUB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: usbhub!_DEVICE_EXTENSION_HUB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: usbhub!_DEVICE_EXTENSION_HUB ***
*** ***
*************************************************************************
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
................................................................
Loading Dump File [C:\CactusIsland\cactusjack1717_BC\Windows7_Vista_jcgriff2\030612-39000-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Mar 7 05:48:19.174 2012 (UTC + 10:00)
System Uptime: 5 days 5:01:37.687
Missing image name, possible paged-out or corrupt data.
Loading unloaded module list
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
..Missing image name, possible paged-out or corrupt data.
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCODE_USB_DRIVER (fe)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xFE
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xFE_ANALYSIS_INCONCLUSIVE
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000005 fffffa80`0923f000
................................................................

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#7 cactusjack1717

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Posted 04 June 2012 - 08:34 PM

Troubling stuff! What should I do next, in your estimation?
I still have the raw dmp files obviously.

Edited by cactusjack1717, 04 June 2012 - 08:35 PM.


#8 AustrAlien

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Posted 04 June 2012 - 08:42 PM

When you uploaded the output from the jcgriff2 application, it contained the minidumps, so I do have them.

Corruption of the dump data like that would normally send me looking for a hardware problem.

Give me a little time to have a look at the other information, and to ponder on the matter.
AustrAlien
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#9 cactusjack1717

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Posted 04 June 2012 - 08:44 PM

Corruption of the dump data like that would normally send me looking for a hardware problem.

Give me a little time to have a look at the other information, and to ponder on the matter.


understood.

thank you for all the time you are taking to help me with this problem, whatever it turns out to be. if it's just a usb issue that would obviously be a relief, but I'd rather know what it is and find out it's serious than not know at all.

I await further counsel!

EDIT: I just remembered a particular quirk I've noticed over the last few months. My computer will sometimes randomly, whether or not I've inserted/removed a usb device, make the "doo-doop!" sound(s) associated with those events. Do you think this adds anything to the casefile?

Edited by cactusjack1717, 04 June 2012 - 09:12 PM.


#10 cactusjack1717

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Posted 01 July 2012 - 12:52 PM

Hello again. The problem went away for a little while, but now I've had 2 more bluescreens in the last few days, same issue, and the uncalled-for USB plug-in/un-plug sounds are more frequent.

Should I now do what the other advisor said?

Hope to hear from you soon.

#11 AustrAlien

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Posted 01 July 2012 - 12:57 PM

Let me have a look at those recent minidumps to start with.

Please zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look. There's a chance I might get some more useful info from them.
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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#12 cactusjack1717

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Posted 01 July 2012 - 09:05 PM

Let me have a look at those recent minidumps to start with.


Here you go
I still haven't tried that uninstall-drivers method yet btw. partly because I still don't know which "temp" files are being referred to specifically.

Attached File  updated minidump collection cj1717.zip   318.81KB   2 downloads

Edited by cactusjack1717, 01 July 2012 - 09:09 PM.


#13 AustrAlien

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Posted 01 July 2012 - 09:46 PM

I still haven't tried that uninstall-drivers method yet

Hold off on that for awhile yet please. I think it more likely that VMware is causing the problem which is being reported as a usbhub/usbport issue.

Un-install VMware.
  • I don't see it in your list of "Installed Programs", but hopefully you will find it on the system and be able to uninstall it.

vpchbus.sys Sat Nov 20 22:35:38 2010 ... VMware
vpcnfltr.sys Sat Nov 20 22:35:20 2010 ... VMware Virtual Network driver
vpcusb.sys Sat Nov 20 22:35:31 2010 ... VMware
vpcvmm.sys Sat Nov 20 22:35:48 2010 ... VMware


Does that resolve the BSOD issue "and the uncalled-for USB plug-in/un-plug sounds"?

=============
WinDbg output: 062812-27596-01.dmp
Spoiler

Edited by AustrAlien, 01 July 2012 - 09:59 PM.

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#14 cactusjack1717

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Posted 01 July 2012 - 10:34 PM


I still haven't tried that uninstall-drivers method yet

Hold off on that for awhile yet please. I think it more likely that VMware is causing the problem which is being reported as a usbhub/usbport issue.

Un-install VMware.
  • I don't see it in your list of "Installed Programs", but hopefully you will find it on the system and be able to uninstall it.

vpchbus.sys Sat Nov 20 22:35:38 2010 ... VMware
vpcnfltr.sys Sat Nov 20 22:35:20 2010 ... VMware Virtual Network driver
vpcusb.sys Sat Nov 20 22:35:31 2010 ... VMware
vpcvmm.sys Sat Nov 20 22:35:48 2010 ... VMware


Can you help me find and uninstall VMWare? I can't find it. I don't want to wrongly delete stuff. step by step is key here for me...

#15 AustrAlien

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Posted 01 July 2012 - 10:38 PM

Do you mean to tell me that it is not showing in your list of programs that you are able to un-install in the usual manner?

Do you remember ever having VMware on the system, and ?removing it at some time?
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