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cant remove virus, at the verge of reinstalling please HELP :(


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#1 danny20051

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Posted 04 June 2012 - 03:15 AM

Hi i have installed a virus of some sort and just cannot get rid of it. i hve used various removes like norton,malewarebytes,sas, i even tried combofix, i know i am not supposed to with out being advised but i i had nothing else to try. Combofix however did not run, it extracts, then the screen icons flash but then nothing happens. i tried rkill before running it, im out of ideas. The symptoms are a continuous adobe update pop up, redirecting of site, common site like youtube and facebook have certificate warnings. I am pretty positive i know where the virus came from, it was when i downloaded a pdf password remover keygen, very dumb mistake. Any way please help i am at the verge of reinstalling which is going to be a very big problem as i have soooo much installed and valuable data, that would just take for ever to back up. Any help greatly appreciated. Norton alerted me at the end of a scan that i have a zero acces trojan and a trojan.gen2.


Also i am confident combofix can remove it, if i can get it to run




Thanks Danny

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#2 boopme

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Posted 04 June 2012 - 10:35 AM

Hi Danny, having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you posted earlier.

Let me know if that went well.

Edited by boopme, 04 June 2012 - 10:35 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 danny20051

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Posted 10 June 2012 - 11:38 PM

Hi, sorry i took so long, its been a busy week. i Have posted a new topic and followed the instructions by posting my dds log and attaching the attach file, also you mentioned to add the combofix log, the problem is i couldn't get combofix to run, so i have no log.

Thanks for your help, Danny

#4 boopme

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Posted 11 June 2012 - 08:27 PM

Thank you

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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