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Two wipes of hard drive did not help!


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#1 CaryHM

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Posted 03 June 2012 - 09:29 PM

I had noticed I was being redirected in my internet searches, so I did an AVG scan which came back with three threats, two of which I could not remove. For some reason I couldn't even reformat my hard drive with my install disk. I have reformatted a couple different computers in the past and was familiar with the process. I ended up taking the laptop (Dell Inspiron 1545, Win7 64 bit) to the shop where they had it for three weeks, removing about 900 viruses, but even they could not remove the redirect virus after multiple attempts. They wiped the hard drive clean, sent it back to me, and it immediately started doing the same thing, within a few minutes of being online. The guys at the shop said it sounded like my IP was being attacked, mainly because in about 8 minutes my received bytes was over 60 million (I don't know if this is normal or not) without me doing anything but surfing. So they took it again and did another wipe free of charge, installing Avast, Comodo Firewall, and even PeerBlock. In the meantime, I unplugged my cable modem overnight, and got a new modem from my ISP to change my IP address. (I should mention it included a wireless router, as did the last one. We have a total of 3 computers on the network.)

Later that day, my computer was ready. The computer guys said that it wasn't redirecting them at their store with their wi-fi after both their wipes. It immediately started redirecting me again at home, as well as PeerBlock showing about ten sites a second being listed, most of which were allowed and not blocked. In fact, very few were blocked. I'm not sure if PeerBlock is really reputable or not, judging from things I've read online. It seems as though it's showing me all activity but most of which is either not malicious, or if it is malicious, they still don't block it. Either way, why would I need it? I still have 89.5 million received bytes right now being online for 47 minutes and 4.7 million sent. This and PeerBlock are what confuse me most. I'm not sure if either of these is reliable in telling me my IP is being attacked. Avast does pop up that malicious sites are being blocked, anywhere from 4 to 10 an hour at present. According to my tech guys, it's possible for my IP to be attacked, and to have viruses on the other two computers, that re-infected my newly wiped computer even after an IP address change. (Neither computer was on or connected online when I brought it home the second time to try it out). Does this sound right to anyone? Or are my computer guys full of it? I heard of one guy wiping his hard drive and a redirect virus still being present (or a trojan or whatever it was). I can't verify if this is true. The other two computers show about the same bytes sent/received. PeerBlock was installed on my husband's laptop also, and it shows the same traffic as my laptop. But neither of them show any sign of the redirect virus. An Avast scan of my husband's laptop also comes back clean. It seems it's mainly my computer with signs of infection (redirecting), although an Avast scan of my drive also comes back clean. The byte traffic and PeerBlock traffic are the same for both my and my husband's laptop. I've started looking more closely at the sites Avast is blocking and it's always been somethingpuma.com, for example finderpuma or stopsmokingpuma. I have seen others report this on here as well. If my computer guys are right, how can I fix this short of getting a new ISP, buying a new computer, wiping the other two hard drives and prayer?

Edited by CaryHM, 04 June 2012 - 10:10 AM.


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#2 boopme

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Posted 04 June 2012 - 10:41 AM

With all that done ,it's best we get a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#3 CaryHM

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Posted 04 June 2012 - 12:36 PM

Thank you, I did do that. I hope I attached the file correctly. I had a lot of trouble just getting the DDS to run, even after disabling the script. If you want me to try the GMER again, I can and will. Thanks.

Edited by CaryHM, 04 June 2012 - 12:42 PM.


#4 boopme

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Posted 04 June 2012 - 01:31 PM

You're welcome. that's fine as it is we can go from there and do what we need next..

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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