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XP Professional only run in safe mode


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#1 spaulds73

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Posted 03 June 2012 - 04:00 PM

My computer (XP Professional)will only run in safe mode. When I try to boot in regular mode it will either freeze before login...or if I get past login, the cursor is showing as busy when I hover over the start menu. I am unable to open any program, even from desktop icon.

When I can get it to run in safe mode, it may freeze, or I may be able to check email and go to website using IE. Trying to use most programs will freeze the computer.

I dont know if it is related...I have gotten error code 0x8007043c a couple times...not all the time.

Any help will be greatly appreciated!

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#2 computerxpds

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Posted 03 June 2012 - 04:44 PM

Hello and :welcome: to BleepingComputer!

Do you have any anti malware/virus software installed? If yes what are you running and when was the last time you scanned with it? Also any new programs that you may have installed right before these issues started?

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#3 spaulds73

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Posted 03 June 2012 - 05:04 PM

I have AVG set to scan every night...no recent programs

#4 computerxpds

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Posted 07 June 2012 - 08:09 PM

Hello,

If you can boot in safe mode try and run this:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply

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#5 AustrAlien

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Posted 07 June 2012 - 09:02 PM

The system doesn't appear to be crashing; only freezing. It might be worth checking for a hard drive problem before looking any further.

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
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#6 spaulds73

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Posted 07 June 2012 - 10:33 PM

Thank you for your help. Here is what came up. Not sure I did it right because it is only showing three old (January 2012) items. Here they are

==================================================
Dump File : Mini013112-01.dmp
Crash Time : 1/31/2012 8:05:38 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xbbe0ffb8
Parameter 2 : 0x00000000
Parameter 3 : 0xbf929f42
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+129f42
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6206 (xpsp_sp3_gdr.120411-1615)
Processor : 32-bit
Crash Address : win32k.sys+129f42
Stack Address 1 : win32k.sys+1158fe
Stack Address 2 : ntoskrnl.exe+77ec
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini013112-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini012712-01.dmp
Crash Time : 1/27/2012 8:37:27 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf80a224
Parameter 3 : 0xa9a9e7c8
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+a224
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6206 (xpsp_sp3_gdr.120411-1615)
Processor : 32-bit
Crash Address : win32k.sys+a224
Stack Address 1 : ntoskrnl.exe+77ec
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012712-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011312-01.dmp
Crash Time : 1/13/2012 5:57:56 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0xaec69d90
Parameter 3 : 0xaec6a3c0
Parameter 4 : 0xaec69d98
Caused By Driver : xpsec.sys
Caused By Address : xpsec.sys+fd90
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address : ntoskrnl.exe+5c846
Stack Address 1 : ntoskrnl.exe+75541
Stack Address 2 : xcpip.sys+19464
Stack Address 3 : ntoskrnl.exe+54fd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011312-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================




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