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Laptop won't boot to Windows


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#1 brederic

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Posted 03 June 2012 - 03:17 PM

Hi folks,

I recently had to replace my motherboard when a power failure killed my HP Compaq nx9420, running Windows 7. When the repair was complete, the laptop would no longer boot to Windows on the internal HDD. Instead it boots to startup repair. Startup repair fails with the message, "Cannot repair this computer automatically".

Problem Details:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 35
Problem Signature 05: AutoFailover
Problem Signature 06: 1
Problem Signature 07: MissingOsLoader
OS Version: 6.1.7600.2.0.0.256.1
LocaleID: 1033

One other complicating factor: While I was waiting for my laptop to be repaired, I took out the HDD and used a USB external case to connect it to my wife's laptop to get/use some of the data on it. In order to get access to the data, I had to get ownership of the data directories, and got ownership of my primary user folder and all subdirectories. I don't know if this would cause this problem or if it is wholly due to the motherboard failure. I WAS able to see the HDD as an external drive, but wasn't able to boot from it.

Thanks in advance for your help!
Brent

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#2 Allan

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Posted 03 June 2012 - 03:22 PM

You almost certainly need to reinstall the OS from scratch.

#3 brederic

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Posted 03 June 2012 - 03:50 PM

Thanks,

You probably saved me much time trying to find a shortcut.

-Brent

#4 Allan

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Posted 03 June 2012 - 04:11 PM

You're welcome.




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