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Posted 03 June 2012 - 02:20 PM
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Posted 14 June 2012 - 04:51 PM
Step 1. Download TDSSKiller.exe <- go to step 2 if you still have the program
Step 2. Place TDSSKiller.exe in Malwarebytes Chameleon folder.
C:\Program Files\Malwarebytes' Anti-Malware\Chameleon
Step 3. Install the Chameleon driver by doing the following:
Press the Windows key + R and in the Run box, copy and paste the following command then press Enter.
"C:\Program Files\Malwarebytes' Anti-Malware\Chameleon\mbam-chameleon.exe" /o <- include the quotes.
A black DOS prompt will appear with a prompt to press any key to continue, please do.
Step 4. Execute TDSSKiller.exe by doubleclicking on it.
On a Windows Vista or 7 Right click the .exe and run as an Administrator.
Press Start Scan
If Malicious objects are found, ensure Cure is selected (it should be by default)
Click Continue then click Reboot now
Once complete, a log will be produced at the root drive which is typically C:\
For example, C:\TDSSKiller.version_date_time_log.txt
Attach that log, please.
Posted 15 June 2012 - 09:14 AM
The download location is managed by Internet Explorer or Firefox.
I'm sorry to be such a pain. I'm not familiar with Windows 7 and there seems to be some differences from Vista when it comes to saving downloads.
We are all helpers here and do this in our spare time. But the cost is free.
I wonder, does the team ever just take remote control to fix a problem if the person asking for help doesn't have enough skill to do what they need done?
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