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missing programs in start menu and other issue


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3 replies to this topic

#1 luv2bike2nv

luv2bike2nv

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Posted 03 June 2012 - 09:57 AM

I startted a topic in http://www.bleepingcomputer.com/forums/topic455712.html last night and was asked to create a new topic here after i created a couple of logs.

from the topic i started last night:

I am working on a friends business laptop where there is/was a virus on the system. (S.M.A.R.T Data Recovery virus which has been removed).
Windows 7 Home Edition Premiunm edition 64 bit, Microsoft Security Essentials.

The laptop is still having an issue where Accessories are not present in the start menu, when you go to a users directory and click on some of the folders it says i do not have permission to access it. some of the programs in the start menu say they are empty. when you first boot up and get into windows the pop up appears saying that the Catalyst control center has stopped work it will close after a few seconds, then reopen and close and then you do not see if after that.

I performed the following on his laptop all in Safe Mode with Networking:
Installed and ran new versions of Malwarebytes, Sypbot Search and Destroy and Glary Utilites. These programs detected and cleaned Malware/spyware software.
Ran Microsoft Security Essentials ---- Full Scan and it did come back with Trojan win32/fakesysdef and it removed it,

I had posted this issue on another forum and they had me download, install and run
ATF
OTL
Ran the Microsoft Saftey Scanner and both the full and quick scans and on the full scan it found and cleaned a coupel of items (I don't remember what they were)
Security Check.
I posted the results however I have not heard back from them in over 2 days and I need to get this laptop working by Monday morning and was wondering if Bleeping computers can help me out.


New information after I created the logs - following the prep guide:

1) data backed up
2) computer is not slow
3) account already created
4) enabled topic reply notification
5) firewall enabled
6) disable CD emulation software
7) downloaded and ran DDS see below for DDS.txt information
8) running windows home edition 64 bit

DDS.txt
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Casey at 21:34:08 on 2012-06-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2413 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Users\Casey\AppData\Local\CrossLoop\CrossLoopService.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Windows\system32\taskeng.exe
c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_2_202_235_ActiveX.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.charter.net/
uWindow Title = Internet Explorer, optimized for Bing and MSN
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=bestbuy&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=bestbuy&pf=cnnb
uURLSearchHooks: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - C:\PROGRA~2\INBOXT~1\Inbox.dll
mWinlogon: Userinit=C:\Windows\SysWOW64\userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: AppGraffiti: {6f6a5334-78e9-4d9b-8182-8b41ea8c39ef} - C:\PROGRA~2\APPGRA~1\APPGRA~1.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: hpBHO Class: {abd3b5e1-b268-407b-a150-2641dab8d898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
BHO: : {ccb69577-088b-4004-9ed8-ff5bcc83a039} - C:\PROGRA~2\REBATE~1\RebateI.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - C:\PROGRA~2\INBOXT~1\Inbox.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - No File
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - C:\PROGRA~2\INBOXT~1\Inbox.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [HPADVISOR] "C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe" view=DOCKVIEW
uRun: [LightScribe Control Panel] "C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe" -hidden
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
mRun: [QlbCtrl.exe] "C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
mRun: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
mRun: [HP Software Update] "C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe"
mRun: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
uPolicies-system: WallpaperStyle = 2
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: SoftwareSASGeneration = 3 (0x3)
dPolicies-system: WallpaperStyle = 2
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: andkon.com\www
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {9EF2BA47-C6A7-470D-9DD9-4323B0CB8353} - hxxp://192.168.0.104/WebClient.exe
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5830/mcfscan.cab
TCP: DhcpNameServer = 24.205.192.61 24.205.224.36 68.116.46.115
TCP: Interfaces\{5F5B5FB4-6E01-453D-8A94-DD91A4A4A69E} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35} : DhcpNameServer = 24.205.192.61 24.205.224.36 68.116.46.115
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\05255434943594F4E4 : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\2456C6B696E6F554E68616E6365646F575962756C6563737F5547343131444 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\3516C6C69684F6D656 : DhcpNameServer = 24.205.192.61 24.205.224.36 68.116.46.115
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\46C696E6B6 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\64F435455425 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\A69676371677 : DhcpNameServer = 64.65.128.6 66.213.224.2
TCP: Interfaces\{CF79A40A-2914-4A79-B2A8-60D65818AC35}\E4544574541425 : DhcpNameServer = 192.168.1.1
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~2\INBOXT~1\Inbox.dll
Handler: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} -
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO-X64: Canon Easy-WebPrint EX BHO - No File
BHO-X64: AppGraffiti: {6F6A5334-78E9-4D9B-8182-8B41EA8C39EF} - C:\PROGRA~2\APPGRA~1\APPGRA~1.DLL
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: hpBHO Class: {ABD3B5E1-B268-407B-A150-2641DAB8D898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll
BHO-X64: HelloWorldBHO - No File
BHO-X64: : {CCB69577-088B-4004-9ED8-FF5BCC83A039} - C:\PROGRA~2\REBATE~1\RebateI.dll
BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO-X64: Inbox Toolbar: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~2\INBOXT~1\Inbox.dll
BHO-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - No File
TB-X64: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB-X64: &Inbox Toolbar: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~2\INBOXT~1\Inbox.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
EB-X64: {21347690-EC41-4F9A-8887-1F4AEE672439} - No File
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
mRun-x64: [QlbCtrl.exe] "C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
mRun-x64: [UpdatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"
mRun-x64: [HP Software Update] "C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe"
mRun-x64: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2009/09/17 01:42:40];C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2009-9-17 146928]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [2009-9-17 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-6-15 249648]
R2 CrossLoopService;CrossLoop Service;C:\Users\Casey\AppData\Local\CrossLoop\CrossLoopService.exe [2011-5-16 560880]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]
R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-14 228408]
R3 enecir;ENE CIR Receiver;C:\Windows\system32\DRIVERS\enecir.sys --> C:\Windows\system32\DRIVERS\enecir.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate1ca77b62e770453;Google Update Service (gupdate1ca77b62e770453);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-12-7 133104]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-5-15 257696]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-7-7 195336]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-12-7 133104]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]
S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-3-26 291696]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 tvnserver;TightVNC Server;C:\Users\Casey\AppData\Local\CrossLoop\tvnserver.exe [2011-5-16 814080]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
.
=============== Created Last 30 ================
.
2012-06-02 22:24:11 8955792 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{CEBF0872-D941-4A46-BF06-7AB7D358455B}\mpengine.dll
2012-05-31 20:18:32 8955792 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-05-31 14:40:48 73300992 ----a-w- C:\msert.exe
2012-05-31 14:39:13 50688 ----a-w- C:\ATF-Cleaner.exe
2012-05-31 03:59:54 853862 ----a-w- C:\SecurityCheck.exe
2012-05-31 03:48:51 595968 ----a-w- C:\OTL.exe
2012-05-30 22:11:35 -------- d-----w- C:\PC Cleanup
2012-05-30 21:51:15 16409960 ----a-w- C:\spybotsd162.exe
2012-05-30 21:49:59 3255248 ----a-w- C:\spywareblastersetup46.exe
2012-05-30 21:48:53 7440560 ----a-w- C:\gusetup.exe
2012-05-30 20:37:48 9852544 ----a-w- C:\mbam.exe
2012-05-30 20:33:19 1012656 ----a-w- C:\rkill.com
2012-05-30 07:01:38 271872 ----a-w- C:\ProgramData\BE73QsMkcCvTNp.exe
2012-05-16 05:39:54 419488 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-05-09 18:45:16 1544704 ----a-w- C:\Windows\System32\DWrite.dll
2012-05-09 18:45:16 1077248 ----a-w- C:\Windows\SysWow64\DWrite.dll
2012-05-09 18:45:13 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-05-09 18:45:13 3146240 ----a-w- C:\Windows\System32\win32k.sys
2012-05-09 18:45:12 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-05-09 18:45:12 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-05-09 18:44:07 75120 ----a-w- C:\Windows\System32\drivers\partmgr.sys
2012-05-09 18:43:36 1918320 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2012-05-09 18:43:32 936960 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2012-05-09 18:43:32 1367552 ----a-w- C:\Program Files\Common Files\Microsoft Shared\ink\journal.dll
.
==================== Find3M ====================
.
2012-05-17 15:10:51 952 --sha-w- C:\ProgramData\KGyGaAvL.sys
2012-05-16 05:39:54 70304 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-04-04 22:56:40 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-03-21 03:44:12 98688 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
2012-03-21 03:44:12 203888 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
.
============= FINISH: 21:35:20.24 ===============

Attached Files



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#2 luv2bike2nv

luv2bike2nv
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Posted 03 June 2012 - 06:52 PM

please close this post out. I know the volunteers are very busy and i needed to get the laptop fixed as soon as possible. i am receiving help else where. thank you very much.

#3 HelpBot

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Posted 08 June 2012 - 10:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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Please first disable any CD emulation programs using the steps found in this topic:

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#4 Orange Blossom

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Posted 11 June 2012 - 07:46 AM

please close this post out. I know the volunteers are very busy and i needed to get the laptop fixed as soon as possible. i am receiving help else where. thank you very much.


Thank you for letting us know.

This topic is now closed.

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