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Malware or spyware


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13 replies to this topic

#1 luv2bike2nv

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Posted 02 June 2012 - 11:14 PM

I am working on a friends business laptop where there is/was a virus on the system. (S.M.A.R.T Data Recovery virus which has been removed).
Windows 7 Home Edition Premiunm edition 64 bit, Microsoft Security Essentials.

The laptop is still having an issue where Accessories are not present in the start menu, when you go to a users directory and click on some of the folders it says i do not have permission to access it. some of the programs in the start menu say they are empty. when you first boot up and get into windows the pop up appears saying that the Catalyst control center has stopped work it will close after a few seconds, then reopen and close and then you do not see if after that.

I performed the following on his laptop all in Safe Mode with Networking:
Installed and ran new versions of Malwarebytes, Sypbot Search and Destroy and Glary Utilites. These programs detected and cleaned Malware/spyware software.
Ran Microsoft Security Essentials ---- Full Scan and it did come back with Trojan win32/fakesysdef and it removed it,

I had posted this issue on another forum and they had me download, install and run
ATF
OTL
Ran the Microsoft Saftey Scanner and both the full and quick scans and on the full scan it found and cleaned a coupel of items (I don't remember what they were)
Security Check.
I posted the results however I have not heard back from them in over 2 days and I need to get this laptop working by Monday morning and was wondering if Bleeping computers can help me out.

Please advise what I should do next.
thanks so much.

Robin

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#2 cryptodan

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Posted 02 June 2012 - 11:18 PM

Can you post the link to the other forum where you tried to receive help?

#3 luv2bike2nv

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Posted 02 June 2012 - 11:52 PM

http://aumha.net/
security/malware removal (viruses, trojan, hijacked etc)
hijacked or other malware is the name of the thread

#4 cryptodan

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Posted 03 June 2012 - 12:01 AM

Are you rimperati there?

#5 luv2bike2nv

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Posted 03 June 2012 - 12:03 AM

yes i am

#6 cryptodan

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Posted 03 June 2012 - 12:07 AM

If i understand this, you are posting here to receive help here right?

#7 luv2bike2nv

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Posted 03 June 2012 - 12:12 AM

Yes I would like to get help on solving this issue if it is possible.
thanks,

#8 cryptodan

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Posted 03 June 2012 - 12:18 AM

Since you have ran OTL, Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic. If you receive a reply from the HelpBot, then please follow the instructions outlined in the helpbot's post.

One you have completed that task, please log in to Aumha.com and let them know that you have requested help from Bleeping Computer.

#9 luv2bike2nv

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Posted 03 June 2012 - 12:22 AM

I will do as requested in the morning. Thank you very much for your help. have a good nite/day. :)

#10 cryptodan

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Posted 03 June 2012 - 12:29 AM

You are welcome

#11 luv2bike2nv

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Posted 03 June 2012 - 10:02 AM

the new topic in the "Virus Trojan, spyware malware removal logs"

http://www.bleepingcomputer.com/forums/topic455747.html

thanks
Robin

#12 narenxp

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Posted 03 June 2012 - 10:06 AM

Press Windows+R key and type

%temp% and click ok

If you have a folder called SMTMP,copy it to a safe location

I'm afraid that you may not able to restore your startmenu folder as you have used temporary file cleaner.There is another way using restore points.Do you have previous restore point?

I could help restoring startmenu programs before you move to virus removal forum :thumbup2:

Edited by narenxp, 03 June 2012 - 10:06 AM.


#13 narenxp

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Posted 03 June 2012 - 10:12 AM

If you dont have SMTMP folder,try this

Right click on your startmenu-properties

Check mark

store and display recently opened programs
store and display recently items


Click on customize

Click on Use default settings at the bottom

Now go to

c:\ProgramData\Microsoft\Windows

right click on startmenu folder,click on restore previous versions

Now select a snapshot before you were infected by the rogue,click on restore

You should get back the startmenu programs

Now mods can close this topic

#14 boopme

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Posted 03 June 2012 - 01:50 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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