Posted 02 June 2012 - 10:45 AM
I recently requested Dell to send me the discs for re-installation for windows xp, which they were prompt at sending to me. Yesterday, I tried to figure it out myself, which turned out to be a mistake. I really didn't know what I was doing. The disc that I inserted had the option of upgrading, which I decided to choose since I wasn't sure what else to do, and it looked as if everything was installing correctly on it. Half way through I got a few messages saying it couldn't move the files or something along those lines, I hit cancel and it asked if I was sure, which I responded yes. It continued with a few more of these messages, until it finally finished it's installing and restarted my windows. However, it got stuck on the screen that's black and says Windows XP and below it said "Please Wait..." I left it alone for about 2 or 3 hours (thinking it was normal) but when I checked it, it was still stuck on this screen. I had to leave, so I just turned it off. This morning, when I turned it on, it still showed all of my user accounts and such, so I figured it had just stopped the whole process when I turned it off, but when I clicked my profile to log in, it loaded very slowly then popped up a message that said: "This copy of Windows must be activated with Microsoft before you can log on. Do you want to activate Windows now?" and if I click no, it simply logs me out and returns me to the welcome screen. If I click yes, it loads my desktop background, but nothing else. No icons or menu bar. I just want to fix it, preferably be able to re-install windows like I had planned. Dell sent me 5 different discs, none of which I'm even sure are what I need. These are what I got:
1- DRIVERS AND UTILITIES - DVD for Installing Dell Dimenstion and Dell XPS Computer Software (the Contents are Device drivers and Diagnostics and utilities)
2- APPLICATION - For Reinstalling Dell Tools System Software (Contents are Antivirus software, support software, multimedia software, internet software)
3) OPERATING SYSTEM - Reinstallation CD Recover Media for Microsoft Windows XP Home Edition Product Service Pack 3
4) APPLICATION (a different one from #2) - States it's for reinstalling Cyberlink PowerDVD DX 8.2 Software for Microsoft Windows XP and Windows Vista and PowerDVD DX 8.3 for Windows 7.
5) Roxio Creator starter - Says it's a back up disc
Did they send the correct discs I need? Can someone out there give me step-by-step instructions on how to go about this the right way? And if not, then at least how to fix it to where I can log onto my account again correctly?