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WHEA -Logger Event 19


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#1 snglnluvnit

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Posted 02 June 2012 - 10:06 AM

I am working on an HP laptop, that is recording an "Event 19, WHEA-Logger error; after looking it up on Google, I see that it suggests a bad Ram Module. My question is; according to on article it suggests replacing the ram in the "Bank" that is in the error log, but at one time, the error log said "Bank 1" then another recorded error log said "Bank 3".. As far as I know there are only 2 banks. The Bank 1 error is consistant. Can anyone reaffirm this and why would it come up with a "Bank 3"???
UPDATE!!! I cleared event logs, and removed 1 stick of ram, (the one on top), and rebooted machine; Now I get WHEA logger "warnings" for Bank 1 and Bank 2?? CONFUSED I am!!!

Thanks,
Scott

Edited by snglnluvnit, 02 June 2012 - 10:23 AM.


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#2 jhayz

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Posted 03 June 2012 - 12:11 AM

Maybe this will help - http://www.8052.com/tutmemor.phtml

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#3 the_patriot11

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Posted 03 June 2012 - 12:46 AM

what specific kind of computer is this? HP model number, and what Operating system is it using as well.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#4 snglnluvnit

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Posted 03 June 2012 - 06:40 AM

It is an HP Pavillion dv6500 2gb ram(1gb x 2 sticks) , amd turion 1.8, running Vista HP 32 bit. After doing more reading; it seems that it may very well be a memory controller or an overheating issue. Originally the client came to me stating that the screen would "flake out" and get these 'squiggly' lines vertically, horizontally, and diagonally. He would then shut down machine and reboot, which would make the machine work well again for a while, until the lines reappeared. I did take it apart and the inside is clean and I saw no signs of heat damage or loose components. I have not been able to reproduce the "lines", but then my shop is cooler than his place of business. He had a plethora of malware so I attempted to clean it up but there was too much damage for me to fix, I ended up just reinstalling OS/with updates to SP2, and still can not reproduce "lines'.

Edited by snglnluvnit, 03 June 2012 - 07:07 AM.


#5 jhayz

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Posted 04 June 2012 - 12:46 PM

After doing more reading; it seems that it may very well be a memory controller or an overheating issue. Originally the client came to me stating that the screen would "flake out" and get these 'squiggly' lines vertically, horizontally, and diagonally

There is your problem.

Tekken
 





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