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Graphics Card Software Installation Error


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19 replies to this topic

#1 ward_214

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Posted 01 June 2012 - 09:35 PM

Can someone please tell me what might be causing this problem??

The graphics card is a Radeon HD 6750
Inspiron 530.. everything is compatible.

Posted Image

Edited by hamluis, 02 June 2012 - 02:48 PM.
Moved from Vista to Internal Hardware - Hamluis.


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#2 cryptodan

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Posted 01 June 2012 - 09:50 PM

Please download your drivers from http://www.ati.com

#3 ward_214

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Posted 01 June 2012 - 10:06 PM

I did download the drivers from there.

I'm not sure what steps need to be first.

Technically, I dont understand how the drivers link to the graphics card? Do I do it manually or will it automatically link the driver to the card from the windows wizard?

EDIT:
When I do download the drivers(the ones from the website), it tells me the Display Driver could not install....
Posted Image

Edited by ward_214, 01 June 2012 - 10:08 PM.


#4 cryptodan

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Posted 01 June 2012 - 10:08 PM

It will automatically install after you run the driver package executable there should be no user intervention.

#5 ward_214

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Posted 01 June 2012 - 10:11 PM

Did you see the screenshot I posted?

It has AMD Display Driver... status: Fail

#6 cryptodan

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Posted 01 June 2012 - 10:17 PM

THat could mean the card has failed or is not getting enough power.

#7 ward_214

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Posted 01 June 2012 - 10:26 PM

I bought a new power supply specifically to run it.
It requires 450W and I got one that has 550W. It's ATX.
I'm almost positive it has enough power. And the card is brand new.
The 6 pin thing has 2 different connectors.. Does it matter which one I use?

#8 cryptodan

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Posted 01 June 2012 - 10:27 PM

Can you post the model number of the power supply and the model number of the video card?

#9 ward_214

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Posted 01 June 2012 - 10:51 PM

I'm not sure of either since theyre inside my computer.

The graphics card is running my monitor and the fan is running fine.

But the power supply is an Ultra LS 550 watt ATX Power Supply and the Graphics card is a Sapphire Radeon HD 6750.

http://www.ultraproducts.com/applications/SearchTools/item-details.asp?EdpNo=3276574&Sku=ULT-LSP550 --- Link to the power supply....

http://www.amd.com/us/products/desktop/graphics/amd-radeon-hd-6000/hd-6750/pages/amd-radeon-hd-6750-overview.aspx --- Link to the card

#10 cryptodan

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Posted 01 June 2012 - 11:03 PM

Your PSU is not on the list of approved power supplies.

I do not think it has enough power.

#11 hamluis

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Posted 02 June 2012 - 11:16 AM

Ultra PSUs are fine, I've used them for years now. The 2 6-pin connectors are standard, either will do.

http://www.amd.com/us/products/desktop/graphics/amd-radeon-hd-6000/hd-6750/Pages/amd-radeon-hd-6750-overview.as , the Driver Finder button on the right should get you the correct driver for your O/S.

Are you sure that you elected to download the correct Vista drivers?

Louis

Edited by hamluis, 02 June 2012 - 11:25 AM.


#12 cryptodan

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Posted 02 June 2012 - 12:22 PM

Louis,

Its not that I think they are bad PSU's. I just think the PSU is not providing enough power to the system and the card. 30 amps on the 12volt rail is pretty low. Also his particular model is not listed on the Certified PSU List at AMD's Site. These are the only Ultra PSU's recommend by AMD for use.

#13 ward_214

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Posted 02 June 2012 - 02:46 PM

@Louis

I'm sure I've download the correct drivers, the AMD Display just won't successfully install.

@Cryptodan

The actually AMD Display Driver fails to download, why is it that if the PSU's from the power supply aren't giving enough power, just the Display Driver isn't installing. Even if the Hardware part doesn't install to the computer correctly, shouldn't the catalyst installer still install everything correctly?

#14 hamluis

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Posted 02 June 2012 - 02:47 PM

Certified PSUs, IMO...fall into the same category as RAM on Qualified Vendor List.

Being on the list indicates pretty much that the item has been tested with the component system...but it does not mean that items which are NOT on the list will not perform satisfactorily. The PSUs used in many OEM systems...are daily living proof of this.

If 30 amps on the 12v side is inadequate for that card, that's one thing. But indicating that the Certified PSU list reflects the only PSUs that can/should be used...is a different matter, IMO.

Louis

#15 ward_214

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Posted 02 June 2012 - 02:55 PM

I talked to people from TigerDirect and the guy said that the Power Supply I have should work fine.

I just don't understand what's making the Display Driver fail to install!!! I think thats what's causing the whole problem..




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