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Computer restarting during boot, Will start up with Hiren's boot disk


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#1 mangork

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Posted 01 June 2012 - 07:48 PM

I am running windows xp 64 bit pro. Everything worked fine yesterday but today I cannot get it to boot properly. After the POST screen I get the windows logo with a loading bar like normal, but then after that it just goes black and I can hear the drives running for around 30 seconds before the computer restarts. I used Hiren's Boot CD and can start the computer in linux off of that. Unfortunately I lost my windows xp CD's in a move and I have no idea if it is possible to get new xp 64 bit pro CDs from anywhere these days. Any ideas?

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#2 AustrAlien

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Posted 01 June 2012 - 08:17 PM

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.
==========================
Please be aware of the following:
Hiren's Boot CD is deemed by BleepingComputer.com management to be illegal due to copyright infringements (illegally distributed Microsoft files as well as a few questionable/illegal applications). Recommendation to use it or instruction on its use is not allowed on the BC forums.

Edited by AustrAlien, 01 June 2012 - 08:30 PM.

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#3 mangork

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Posted 01 June 2012 - 08:30 PM

I get a different looking blue screen but the codes are
C000021a fatal systems error and 0xc000026c (0x00000000 0x00000000)

#4 AustrAlien

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Posted 01 June 2012 - 08:33 PM

C000021a fatal systems error

Was there any sign of malware on the system, or have you had to deal with a malware infection on the system recently?
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#5 mangork

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Posted 01 June 2012 - 08:40 PM


C000021a fatal systems error

Was there any sign of malware on the system, or have you had to deal with a malware infection on the system recently?

No.

#6 AustrAlien

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Posted 01 June 2012 - 08:54 PM

Have you attempted to start in Safe Mode, Safe Mode with networking and Safe Mode with Command Prompt? If not, try it. What happens?

Try starting with Last Known Good Configuration several times. What happens?
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#7 mangork

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Posted 01 June 2012 - 09:19 PM

All of the safemodes restart at the same point as the regular boot after the windows screen. I started it in Last Known Good Configuration 4 times and the same thing happened each time.

#8 AustrAlien

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Posted 01 June 2012 - 09:59 PM

Do you have available or have access to a Vista or Windows 7 installation disk that you could boot from to access the Recovery Environment and a command prompt to run chkdsk /r ?
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#9 mangork

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Posted 01 June 2012 - 10:05 PM

Do you have available or have access to a Vista or Windows 7 installation disk that you could boot from to access the Recovery Environment and a command prompt to run chkdsk /r ?

Not at the moment no, I can try asking friends to find someone who has one though.

#10 AustrAlien

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Posted 01 June 2012 - 10:18 PM

I am hard pressed to think of anything else we could try at this stage and we probably should at least run chkdsk /r before asking if someone/anyone can help.

See if you can find a disk to use, and let us know how you get on.

I normally associate a STOP 0x21a with malware, but it is possible it may not be malware-related I suppose.
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#11 mangork

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Posted 01 June 2012 - 10:41 PM

OK thank you for all your help I'll start asking if anyone has a disk.

#12 cryptodan

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Posted 01 June 2012 - 10:52 PM

Is this a lap top or a desk top?

Because if it is a desktop I would do the following:

Bring the system down to the bare parts, and if you cant due to hardware integration go into the BIOS and disable everything that is integrated such as audio card, network card, usb (only if you have ps/2 mouse keyboards), then go into the tower and remove power to the cd-rom drive and remove all cards but the video. If your video card is also integrated, then keep that enabled.

At this point only the CPU, RAM, Hard Drive, and Video card should be working.

See if it boots up.

#13 mangork

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Posted 02 June 2012 - 08:41 PM

It didn't boot up after I disconnected everything. Good news is I was able to get a windows recovery disk! Bad news is that chkdsk returns 'The volume appears to contain one or more unrecoverable problems' so I am guessing that is a bad sign.

#14 AustrAlien

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Posted 02 June 2012 - 08:46 PM

Ah ... gee ... and I was thinking it was a good sign .... a sign that we just might have nailed the problem in one!

Tell me, what was the Recovery Disk that you got hold of? XP, Vista or 7?
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#15 cryptodan

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Posted 02 June 2012 - 08:46 PM

I would say its time to replace the drive.




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