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computer hangs when using usb modem


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#1 vishnudin

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Posted 01 June 2012 - 06:35 AM

my computer gets stuck(blue screen or grey screen or mouse gets stuck) when using a netsetter(usb modem)
the thing is that, sometimes it gets stuck just after connecting to internet or after 2-3 hour's use of the internet
and sometimes there is no problem at all(inspite of connecting to internet).
once the computer gets stuck restart is the only option

when not using a usb modem there is no problem at all.

==================================================
Dump File : Mini060112-01.dmp
Crash Time : 6/1/2012 10:30:08 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 0x00000000
Parameter 2 : 0x805555f0
Parameter 3 : 0xa2000000
Parameter 4 : 0x84010400
Caused By Driver : hal.dll
Caused By Address : hal.dll+5bff
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Crash Address : ntoskrnl.exe+60832
Stack Address 1 : hal.dll+5bff
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060112-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

how to solve this issue
thanks in advance


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#2 hamluis

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Posted 01 June 2012 - 09:56 AM

Have you tried uninstalling/reinstalling the modem drivers?

Checked event viewer for possible errors that might indicate a problem?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Louis

#3 vishnudin

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Posted 01 June 2012 - 10:59 AM

i checked the event viewer,

Hanging application firefox.exe,
version 12.0.0.4476, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 32 x.exe 12
0020: 2e 30 2e 30 2e 34 34 37 .0.0.447
0028: 36 20 69 6e 20 68 75 6e 6 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

but i dont think it is the problem of firefox,
because before i used browser's like chrome,opera
all got stuck.
so i thought it was some problem with my usb modem
installed new drivers
but still my problem is not solved,,

intresting part is that sometimes i can use my usb modem with no problem
and somedays it freezes my computer





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