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Unfamiliar desktop shortcuts, slow,and mbr log shows locked files.


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#1 bwrighttwo

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Posted 31 May 2012 - 09:36 PM

This is a pc that has never been checked by you guys. Thanks

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#2 TheShooter93

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Posted 31 May 2012 - 09:53 PM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment. If you still don't have internet access in Safe Mode With Networking, you will need to download the installers onto a flash drive from a working computer and transfer them to the problem PC.

At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

Also, if you have any of the following programs already installed on your machine, download the latest version along with updates, then run the scan.


------------------------------------------------------------------------------------------------------------------------------------------------

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

------------------------------------------------------------------------------------------------------------------------------------------------

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.

------------------------------------------------------------------------------------------------------------------------------------------------

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

------------------------------------------------------------------------------------------------------------------------------------------------

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

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If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 bwrighttwo

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Posted 01 June 2012 - 06:30 PM

Hi am doing the scans and will post logs by 9:00 pm edt. Thanks

#4 bwrighttwo

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Posted 01 June 2012 - 07:01 PM

Hi this security check log was done after the superspy scan. I did one prior but browser closed before i saved my post. If it matters i will try to find the first one. Here are the first two logs. I will post mbam and gmer shortly.




Results of screen317's Security Check version 0.99.41
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
Kaspersky Internet Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java™ 7 Update 4
Adobe Reader X (10.1.3)
Google Chrome 18.0.1025.168
Google Chrome 19.0.1084.52
````````Process Check: objlist.exe by Laurent````````
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
Kaspersky Lab Kaspersky Internet Security 2012 x64 wmi64.exe
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
Kaspersky Lab Kaspersky Internet Security 2012 x64 klwtblfs.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/01/2012 at 07:50 PM

Application Version : 5.0.1150

Core Rules Database Version : 8674
Trace Rules Database Version: 6486

Scan type : Complete Scan
Total Scan Time : 00:14:06

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 472
Memory threats detected : 0
Registry items scanned : 63978
Registry threats detected : 0
File items scanned : 31241
File threats detected : 4

Adware.Tracking Cookie
C:\USERS\HOME\AppData\Roaming\Microsoft\Windows\Cookies\Low\N81J7C44.txt [ Cookie:home@microsoftinternetexplorer.112.2o7.net/ ]
C:\USERS\HOME\AppData\Roaming\Microsoft\Windows\Cookies\Low\LQJJMPA4.txt [ Cookie:home@atdmt.com/ ]
C:\USERS\HOME\AppData\Roaming\Microsoft\Windows\Cookies\Low\FDQSSSXB.txt [ Cookie:home@advertising.com/ ]
C:\USERS\HOME\AppData\Roaming\Microsoft\Windows\Cookies\Low\QP95TZKP.txt [ Cookie:home@apmebf.com/ ]

#5 bwrighttwo

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Posted 01 June 2012 - 07:05 PM

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.01.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Home :: HOME-PC [administrator]

6/1/2012 8:03:43 PM
mbam-log-2012-06-01 (20-03-43).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 197341
Time elapsed: 1 minute(s), 14 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#6 bwrighttwo

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Posted 01 June 2012 - 07:21 PM

Hi gmer had found nothing. If you do not mind can you tell me what these locked files are from a aswMBR scan?

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-31 22:02:49
-----------------------------
22:02:49.199 OS Version: Windows x64 6.1.7601 Service Pack 1
22:02:49.199 Number of processors: 4 586 0x100
22:02:49.199 ComputerName: HOME-PC UserName: Home
22:04:49.070 Initialize success
22:21:41.852 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
22:21:41.867 Disk 0 Vendor: Hitachi_HDS721010CLA632 JP4OA41A Size: 953869MB BusType: 11
22:21:41.899 Disk 0 MBR read successfully
22:21:41.914 Disk 0 MBR scan
22:21:41.914 Disk 0 Windows 7 default MBR code
22:21:41.930 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
22:21:41.961 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 953767 MB offset 206848
22:21:41.992 Disk 0 scanning C:\Windows\system32\drivers
22:21:45.003 Service scanning
22:21:48.217 Service KL1 C:\Windows\system32\DRIVERS\kl1.sys **LOCKED** 5
22:21:48.232 Service kl2 C:\Windows\system32\DRIVERS\kl2.sys **LOCKED** 5
22:21:48.310 Service KLIM6 C:\Windows\system32\DRIVERS\klim6.sys **LOCKED** 5
22:21:48.357 Service klmouflt C:\Windows\system32\DRIVERS\klmouflt.sys **LOCKED** 5
22:21:53.489 Modules scanning
22:21:54.020 Disk 0 trace - called modules:
22:21:54.035 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
22:21:54.051 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800781e060]
22:21:54.067 3 CLASSPNP.SYS[fffff880021cc43f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa800759a060]
22:21:54.067 Scan finished successfully
22:22:15.615 Verifying
22:22:25.646 Disk 0 Windows 601 MBR fixed successfully
22:22:43.883 Disk 0 MBR has been saved successfully to "C:\Users\Home\Desktop\MBR.dat"
22:22:43.898 The log file has been saved successfully to "C:\Users\Home\Desktop\aswMBR.txt"

#7 bwrighttwo

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Posted 01 June 2012 - 07:27 PM

I also have a some kind of portablr device in or called drive E and the location is on UMBus enumerator. Any idea what this could be. Thanks for your help.

#8 TheShooter93

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Posted 02 June 2012 - 04:46 PM

Hi gmer had found nothing. If you do not mind can you tell me what these locked files are from a aswMBR scan?

I'm actually not authorized to review that log, someone on the Malware Removal Team would have to do that.

I also have a some kind of portablr device in or called drive E and the location is on UMBus enumerator. Any idea what this could be. Thanks for your help.

Does THIS answer your question?

--------------------------------------------

Nothing serious showed up on the MBAM, SAS, or GMER logs, but I'll see what else I can do for the slowness.

--------------------------------------------

Click Start.

In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

Write down only the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#9 bwrighttwo

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Posted 02 June 2012 - 05:30 PM

Yeah. Here is the problem. This pc had been compromised before a reinstall. Not sure if it was reformatted. I have a ton of services in the task manager that are always stopped that I think may be from previous infect. The perp was actually using legal software from vista so AV or scans never picked it up.
I will get you the startup list. Thanks

#10 bwrighttwo

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Posted 02 June 2012 - 05:41 PM

Sidebar
Kaspersky Anti-Virus
Adobe Reader and Acrobat Manager
Java™ Platform SE Auto Updater 2.0

#11 TheShooter93

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Posted 03 June 2012 - 07:51 AM

If you performed a clean reinstall of the operating system, it's highly likely your PC got a fresh start and is no longer infected.

That startup list isn't too intensive, but here are some changes you can do:

Click Start.

In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

Remove checkmarks from the following entries:

Sidebar

Adobe Reader and Acrobat Manager

Java™ Platform SE Auto Updater 2.0

Click "OK."

Reboot the machine.

Once in Windows, you will receive a prompt alerting you of the changes we made.

Place a checkmark in the box and click "OK."

---------------------------------------------------

Download and run Crucial's System Scanner.

Take a screenshot of the results and attach it in your next post.

If you can't get a screenshot, post the following information:
  • The type of RAM installed.
  • How much RAM is installed.
  • Total amount of RAM slots.
  • Number of RAM slots occupied.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#12 bwrighttwo

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Posted 03 June 2012 - 06:53 PM

OK I am on a diff pc right now that I am trying to figure out network problems. I will post later tonight. Thanks

#13 bwrighttwo

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Posted 04 June 2012 - 06:48 PM

Sorry for the delay.

DDR3 PC3-12800
DDR3 PC3-10600
8gb
4
2

#14 TheShooter93

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Posted 04 June 2012 - 07:04 PM

So far everything checks out.

Are you experiencing any problems?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#15 bwrighttwo

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Posted 04 June 2012 - 07:09 PM

I really have not been on it enough to tell if anything is different. I will use it and let you know by Wednesday. I actually started another topic on the pc that started all of my problems. I am trying to figure out if somehow my network might be the problem. Thanks, Buck




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