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slow unstable not sure what to do


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9 replies to this topic

#1 justcheryl

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Posted 31 May 2012 - 08:38 PM

Been having lot of computer problems and need one for my online college course's. A friend told me about this site so here I am. What I need or want is a stable running comp. running windows office and adobe reader.

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#2 Broni

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Posted 31 May 2012 - 08:48 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 justcheryl

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Posted 31 May 2012 - 10:26 PM

mini tool box stalls on devices and quits running

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
Microsoft Security Essentials
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

CCleaner
JavaFX 2.1.0
Java™ 6 Update 26
Java™ 7 Update 4
Out of date Java installed!
Adobe Flash Player 11.0.1.152
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe Farbar Service Scanner Version: 27-05-2012
Ran by Game Account (administrator) on 31-05-2012 at 18:53:47
Running from "C:\Documents and Settings\Game Account\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll
[2008-06-03 07:01] - [2008-06-03 07:01] - 0126976 ____A (Microsoft Corporation) C51DE19619D50CBD03708647ACA10E70

C:\WINDOWS\system32\Drivers\afd.sys
[2009-09-16 04:41] - [2011-02-16 06:25] - 0138496 ____A (Microsoft Corporation) 8D499B1276012EB907E7A9E0F4D8FDA4

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys
[2008-07-28 04:53] - [2008-07-28 04:53] - 0361600 ____A (Microsoft Corporation) 367DE8E5F638C091F49273144274F629

C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll
[2009-05-22 00:45] - [2009-05-22 00:45] - 0045568 ____A (Microsoft Corporation) FE120AC2244572B2FA4023B7270E956E

C:\WINDOWS\system32\ipnathlp.dll
[2008-04-28 07:07] - [2008-04-28 07:07] - 0330752 ____A (Microsoft Corporation) 4F10A2FA76B5BD54CD68AFA94E8ADB39

C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll
[2010-11-03 12:25] - [2010-05-06 03:16] - 0022520 ____A (Microsoft Corporation) FC1E3B06AE8D160B686C5D04B5E85371

C:\WINDOWS\system32\qmgr.dll
[2010-11-03 12:25] - [2009-04-19 03:19] - 0408576 ____A (Microsoft Corporation) F13D1AA04F1F02399EB87F011584B7C0

C:\WINDOWS\system32\es.dll
[2008-07-07 13:23] - [2008-07-07 13:23] - 0253952 ____A (Microsoft Corporation) F17F6226BDC0CD5F0BEF0DAF84D29BEC

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe
[2008-10-03 04:54] - [2008-10-03 04:54] - 0014848 ____A (Microsoft Corporation) 67E38B4A549833E02D4D1617B5DBC318

C:\WINDOWS\system32\rpcss.dllMalwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.31.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Game Account :: STRUT-02CCFD610 [administrator]

Protection: Disabled

5/31/2012 7:50:00 PM
mbam-log-2012-05-31 (19-50-00).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System |

Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204082
Time elapsed: 28 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Documents and Settings\All Users\Application Data\TheBflix (PUP.BFlix) ->

Quarantined and deleted successfully.

Files Detected: 9
C:\Documents and Settings\Administrator\My

Documents\Downloads\PDFCreatorSetup.exe (PUP.Adware.InstallCore) ->

Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My

Documents\Downloads\DownloadManager.exe (PUP.Bundle.Installer.OI) ->

Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My

Documents\Downloads\SoftonicDownloader_for_hypercam.exe

(PUP.ToolbarDownloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\background.html

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\bhoclass.dll

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\content.js

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application

Data\TheBflix\ekdjfcdinekpfcedakhpngcnaamhiihn.crx (PUP.BFlix) -> Quarantined

and deleted successfully.aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-05-31 19:11:32
-----------------------------
19:11:32.750 OS Version: Windows 5.1.2600 Service Pack 3
19:11:32.750 Number of processors: 1 586 0x401
19:11:32.750 ComputerName: STRUT-02CCFD610 UserName: Game Account
19:11:36.218 Initialize success
19:21:04.109 AVAST engine defs: 12053101
19:33:19.046 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
19:33:19.062 Disk 0 Vendor: WDC_WD400BB-75JHC0 06.01C06 Size: 38146MB BusType: 3
19:33:19.093 Disk 0 MBR read successfully
19:33:19.093 Disk 0 MBR scan
19:33:19.218 Disk 0 Windows XP default MBR code
19:33:19.234 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 38138 MB offset 63
19:33:19.250 Disk 0 scanning sectors +78108030
19:33:19.468 Disk 0 scanning C:\WINDOWS\system32\drivers
19:33:46.171 Service scanning
19:34:29.734 Modules scanning
19:35:00.437 Disk 0 trace - called modules:
19:35:00.484 ntoskrnl.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll pciide.sys PCIIDEX.SYS
19:35:00.484 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x82f6bab8]
19:35:00.875 3 CLASSPNP.SYS[f75d6fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x82f91d98]
19:35:01.312 AVAST engine scan C:\WINDOWS
19:35:06.640 AVAST engine scan C:\WINDOWS\system32
19:40:55.000 AVAST engine scan C:\WINDOWS\system32\drivers
19:41:15.781 AVAST engine scan C:\Documents and Settings\Game Account
19:44:42.671 AVAST engine scan C:\Documents and Settings\All Users
19:45:32.359 Scan finished successfully
19:46:19.859 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Game Account\Desktop\MBR.dat"
19:46:19.875 The log file has been saved successfully to "C:\Documents and Settings\Game Account\Desktop\aswMBR.txt"



C:\Documents and Settings\All Users\Application

Data\TheBflix\ppjemjejnnojomfekgbpbbnecicblllf.crx (PUP.BFlix) -> Quarantined

and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\settings.ini

(PUP.BFlix) -> Quarantined and deleted successfully.

(end)

[2009-02-09 03:56] - [2009-02-09 03:56] - 0401408 ____A (Microsoft Corporation) 9222562D44021B988B9F9F62207FB6F2

C:\WINDOWS\system32\services.exe
[2009-12-23 08:05] - [2009-12-23 08:05] - 0110592 ____A (Microsoft Corporation) C519E15665CD89A91AD383FCE3CB556A



**** End of log ****
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.31.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Game Account :: STRUT-02CCFD610 [administrator]

Protection: Disabled

5/31/2012 7:50:00 PM
mbam-log-2012-05-31 (19-50-00).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System |

Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204082
Time elapsed: 28 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Documents and Settings\All Users\Application Data\TheBflix (PUP.BFlix) ->

Quarantined and deleted successfully.

Files Detected: 9
C:\Documents and Settings\Administrator\My

Documents\Downloads\PDFCreatorSetup.exe (PUP.Adware.InstallCore) ->

Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My

Documents\Downloads\DownloadManager.exe (PUP.Bundle.Installer.OI) ->

Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\My

Documents\Downloads\SoftonicDownloader_for_hypercam.exe

(PUP.ToolbarDownloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\background.html

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\bhoclass.dll

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\content.js

(PUP.BFlix) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application

Data\TheBflix\ekdjfcdinekpfcedakhpngcnaamhiihn.crx (PUP.BFlix) -> Quarantined

and deleted successfully.
C:\Documents and Settings\All Users\Application

Data\TheBflix\ppjemjejnnojomfekgbpbbnecicblllf.crx (PUP.BFlix) -> Quarantined

and deleted successfully.
C:\Documents and Settings\All Users\Application Data\TheBflix\settings.ini

(PUP.BFlix) -> Quarantined and deleted successfully.

(end)

#4 Broni

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Posted 31 May 2012 - 10:35 PM

Please disable "word wrap" in Notepad because some of your logs are hard to read.

You're running two AV programs:
AVG 2012
Microsoft Security Essentials

You must uninstall one of them.
If AVG is to go use AVG Remover to uninstall it: http://www.avg.com/us-en/utilities

When done retry MiniToolbox.

Edited by Broni, 31 May 2012 - 10:36 PM.

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#5 justcheryl

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Posted 31 May 2012 - 11:49 PM

MiniToolBox by Farbar Version: 14-01-2012
Ran by Game Account (administrator) on 31-05-2012 at 21:48:29
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : strut-02ccfd610 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : ph.cox.netEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : ph.cox.net Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-11-43-CB-67-89 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.112 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.105.28.11 68.105.29.11 68.105.28.12 Lease Obtained. . . . . . . . . . : Thursday, May 31, 2012 9:42:42 PM Lease Expires . . . . . . . . . . : Friday, June 01, 2012 9:42:42 PMServer: cdns1.cox.net
Address: 68.105.28.11

Name: google.com
Addresses: 74.125.224.165, 74.125.224.166, 74.125.224.167, 74.125.224.168
74.125.224.169, 74.125.224.174, 74.125.224.160, 74.125.224.161, 74.125.224.162
74.125.224.163, 74.125.224.164

Pinging google.com [74.125.239.6] with 32 bytes of data:Reply from 74.125.239.6: bytes=32 time=23ms TTL=56Reply from 74.125.239.6: bytes=32 time=24ms TTL=56Ping statistics for 74.125.239.6: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 24ms, Average = 23msServer: cdns1.cox.net
Address: 68.105.28.11

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:Reply from 98.139.183.24: bytes=32 time=99ms TTL=53Reply from 98.139.183.24: bytes=32 time=93ms TTL=53Ping statistics for 98.139.183.24: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 93ms, Maximum = 99ms, Average = 96msServer: cdns1.cox.net
Address: 68.105.28.11

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:Request timed out.Request timed out.Ping statistics for 208.43.87.2: Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 43 cb 67 89 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.112 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.112 192.168.1.112 20
192.168.1.112 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.112 192.168.1.112 20
224.0.0.0 240.0.0.0 192.168.1.112 192.168.1.112 20
255.255.255.255 255.255.255.255 192.168.1.112 192.168.1.112 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/31/2012 08:24:39 PM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox (2).exe, version 3.3.6.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/31/2012 07:04:15 PM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 3.3.6.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/31/2012 07:01:47 PM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox (1).exe, version 3.3.6.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/31/2012 06:38:59 PM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 3.3.6.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/31/2012 05:47:09 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/31/2012 11:21:50 AM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, stamp 49b3ad2e, faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f2bb, debug? 0, fault address 0x00012afb.

Error: (05/31/2012 11:16:57 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.

Error: (05/31/2012 08:44:01 AM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, stamp 49b3ad2e, faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f2bb, debug? 0, fault address 0x00012afb.

Error: (05/31/2012 08:43:42 AM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, stamp 49b3ad2e, faulting module kernel32.dll, version 5.1.2600.5781, stamp 49c4f2bb, debug? 0, fault address 0x00012afb.

Error: (05/31/2012 05:24:29 AM) (Source: MPSampleSubmission) (User: )
Description: EventType mptelemetry, P1 8024402c, P2 endsearch, P3 search, P4 3.0.8402.0, P5 mpsigdwn.dll, P6 3.0.8402.0, P7 microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094), P8 NIL, P9 mptelemetry0, P10 mptelemetry1.


System errors:
=============
Error: (05/31/2012 09:43:51 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AVGIDSHX
dtsoftbus01

Error: (05/31/2012 09:43:42 PM) (Source: Service Control Manager) (User: )
Description: The Client Service for NetWare service terminated with the following error:
%%2

Error: (05/31/2012 09:43:42 PM) (Source: Service Control Manager) (User: )
Description: The NWLink IPX/SPX/NetBIOS Compatible Transport Protocol service failed to start due to the following error:
%%87

Error: (05/31/2012 09:28:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
dtsoftbus01

Error: (05/31/2012 09:28:06 PM) (Source: Service Control Manager) (User: )
Description: The Client Service for NetWare service terminated with the following error:
%%2

Error: (05/31/2012 09:28:06 PM) (Source: Service Control Manager) (User: )
Description: The NWLink IPX/SPX/NetBIOS Compatible Transport Protocol service failed to start due to the following error:
%%87

Error: (05/31/2012 09:24:42 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly. It has done this 1 time(s).

Error: (05/31/2012 09:24:37 PM) (Source: Service Control Manager) (User: )
Description: The Computer Backup (MyPC Backup) service terminated unexpectedly. It has done this 1 time(s).

Error: (05/31/2012 09:24:32 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 15000 milliseconds: Restart the service.

Error: (05/31/2012 08:49:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
dtsoftbus01


Microsoft Office Sessions:
=========================
Error: (05/31/2012 08:24:39 PM) (Source: Application Hang)(User: )
Description: MiniToolBox (2).exe3.3.6.1hungapp0.0.0.000000000

Error: (05/31/2012 07:04:15 PM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.6.1hungapp0.0.0.000000000

Error: (05/31/2012 07:01:47 PM) (Source: Application Hang)(User: )
Description: MiniToolBox (1).exe3.3.6.1hungapp0.0.0.000000000

Error: (05/31/2012 06:38:59 PM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.6.1hungapp0.0.0.000000000

Error: (05/31/2012 05:47:09 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE8.0.6001.18702hungapp0.0.0.000000000

Error: (05/31/2012 11:21:50 AM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: iexplore.exe8.0.6001.1870249b3ad2ekernel32.dll5.1.2600.578149c4f2bb000012afb

Error: (05/31/2012 11:16:57 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL

Error: (05/31/2012 08:44:01 AM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: iexplore.exe8.0.6001.1870249b3ad2ekernel32.dll5.1.2600.578149c4f2bb000012afb

Error: (05/31/2012 08:43:42 AM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: iexplore.exe8.0.6001.1870249b3ad2ekernel32.dll5.1.2600.578149c4f2bb000012afb

Error: (05/31/2012 05:24:29 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry8024402cendsearchsearch3.0.8402.0mpsigdwn.dll3.0.8402.0microsoft security essentials (edb4fa23-53b8-4afa-8c5d-99752cca7094)NILNILNIL


=========================== Installed Programs ============================

Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Reader 9.5.1 (Version: 9.5.1)
Adobe Shockwave Player 11.6 (Version: 11.6.0.626)
ASIO4ALL
Bookworm Adventures Deluxe (Version: 1.0.0)
CCleaner (Version: 3.19)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
FL Studio 8
Google Chrome (Version: 19.0.1084.52)
IL Download Manager
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
IrfanView (remove only) (Version: 4.32)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 7 Update 4 (Version: 7.0.40)
JavaFX 2.1.0 (Version: 2.1.0)
kikin plugin 2.9 (Version: 2.9)
magicJack (Version: 2.0.6073.4413)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Service Pack 1 (Version: 1.1.4322)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSN
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
PunkBuster Services (Version: 0.988)
RealWorld Cursor Editor (Version: 12.1.0)
swMSM (Version: 12.0.0.1)
Toxic Biohazard
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
uTorrentControl2 Toolbar (Version: 6.8.9.0)
VLC media player 1.0.1 (Version: 1.0.1)
WebFldrs XP (Version: 9.50.7523)
WinDirStat 1.1.2
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Rights Management Client Backwards Compatibility SP2 (Version: 5.2.95)
Windows Rights Management Client with Service Pack 2 (Version: 5.2.95)
WinRAR archiver
Yontoo 1.10.02 (Version: 1.10.02)
YoutubePlus

========================= Devices: ================================

Name: DAEMON Tools Virtual Bus
Description: DAEMON Tools Virtual Bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: DT Soft Ltd
Service: dtsoftbus01
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 1014.98 MB
Available physical RAM: 275.82 MB
Total Pagefile: 1689.68 MB
Available Pagefile: 1008.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.25 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.24 GB) (Free:21.72 GB) NTFS

========================= Users: ========================================

User accounts for \\STRUT-02CCFD610

Administrator ASPNET Game Account
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

#6 Broni

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Posted 01 June 2012 - 02:30 PM

How is computer doing now?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

My Website

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#7 justcheryl

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Posted 03 June 2012 - 07:04 PM

C:\Documents and Settings\Administrator\Local Settings\Temp\MyBabylonTB.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\Local Settings\Temp\YontooSetup-Silent.exe Win32/Adware.Yontoo application
C:\Documents and Settings\Administrator\Local Settings\Temp\7C7AF5C5-BAB0-7891-A748-1B9AE1641375\Latest\MyBabylonTB.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\Local Settings\Temp\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbar4ie.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\Local Settings\Temp\BC16D501-BAB0-7891-83E3-8A83569E0208\Latest\MyBabylonTB.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\Local Settings\Temp\CBD6C56A-BAB0-7891-95E3-AC0FF7729C81\Latest\MyBabylonTB.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\Local Settings\Temp\is1373634743\MyBabylonTB.exe Win32/Toolbar.Babylon application
C:\Documents and Settings\Administrator\My Documents\Downloads\4shared_Desktop_3.3.5.exe Win32/Toolbar.Zugo application
C:\Documents and Settings\Administrator\My Documents\Downloads\ezgamecheats(1).exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\ezgamecheats.exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\games.exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\jenkatarcade(1).exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\jenkatarcade(2).exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\jenkatarcade.exe a variant of Win32/InstallIQ application
C:\Documents and Settings\Administrator\My Documents\Downloads\RegistryReviverSetup.exe a variant of Win32/RegistryReviver application
C:\Documents and Settings\Administrator\My Documents\Downloads\vlcmediaplayer-setup.exe Win32/DownloadAdmin.A.Gen application
C:\Documents and Settings\All Users\Application Data\Fighters\SLOW-PCfighter\InstallCache\{C3F5F5A2-6DC3-43D1-9811-B9713A0C67E6}\SLOW-PCfighter.msi a variant of Win32/SlowPCfighter application
C:\Documents and Settings\All Users\Application Data\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application
C:\Documents and Settings\Game Account\My Documents\Downloads\encouragingversesss.exe a variant of Win32/InstallIQ application
C:\Program Files\FoxTabPDFCreator\message.exe a variant of Win32/InstallCore.A application
C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe a variant of Win32/Toolbar.Zugo application
C:\Program Files\Zwinky_42EI\Installr\1.bin\42EIPlug.dll Win32/Toolbar.MyWebSearch application
C:\Program Files\Zwinky_42EI\Installr\1.bin\NP42EISb.dll Win32/Toolbar.MyWebSearch application
C:\RECYCLER\S-1-5-21-73586283-573735546-842925246-500\Dc70.exe Win32/Adware.1ClickDownload application
Operating memory a variant of Win32/Toolbar.Zugo application

#8 Broni

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Posted 03 June 2012 - 08:04 PM

How is computer doing now?


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#9 justcheryl

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Posted 03 June 2012 - 10:03 PM

much better, what is this an how do i get rid of it keeps coming back.

#10 Broni

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Posted 03 June 2012 - 10:09 PM

You'll find some hints below.

Uninstall:
JavaFX 2.1.0
Java™ 6 Update 26


===============================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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