Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD, computer freezes repeatedly, error messages...


  • Please log in to reply
75 replies to this topic

#1 JeffBox

JeffBox

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 09:43 AM

For the past week or so my computer has been randomly freezing and giving me the BSOD sometimes.

Windows 7 Home Premium 64-bit
System Model: Lenovo Windows7 PC
Processor: Pentium® Dual-Core CPU E5800 @ 3.20GHz
RAM: 4.00 GB
HDD: 1T

Here is the BSOD text:

A problem has been detected and windows has been shut down to prevent damage to your computer.

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask you hardware or software manufacturer for any windows updates you migh need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000007A (0x0000000000000020, 0xFFFFFFFFC000009D, 0xFFFFFA80060717C8, 0x0000000000000000)

Collecting data for crash dump ...
Initializing disk for crash dump ...


Also, today I received the following two messages after waking the computer from sleep mode:

The instruction at 0x0000000070DE5D38 referenced memory at 0x0000000070DE5D38. The required data was not placed into memory because of an I/O error status of 0x000000e. Click on OK to terminate the program.

So I clicked on OK and the next message popped up:

The instruction at 0x000007FEF82B3F02 referenced memory at 0x0000000005950008. The required data was not placed into memory because of an I/O error status of 0x000000e. Click on OK to terminate the program.

So I clicked OK and the screen went black and froze up so I had to hold the power button down 5 secs to shut down the computer.


Any help would be greatly appreciated!

Edited by JeffBox, 31 May 2012 - 09:45 AM.


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 09:52 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 10:10 AM

I ran it and nothing showed up....it said "0 crashes" ?

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 10:15 AM

Can you verify that your window looks like this:

Posted Image

#5 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 10:19 AM

No, I never saw that window.

EDIT: Yes, that is what it looks like when I go there...

Edited by JeffBox, 31 May 2012 - 10:27 AM.


#6 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 10:28 AM

Uncheck the Automatic Restart and wait for the next crash.

#7 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 10:31 AM

Ok, will do, thanks!

#8 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 10:35 AM

I may restart too fast to even write a log file.

#9 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 02:10 PM

So it crashed again and I got another BSOD, so I ran BlueScreenView.exe again and it still shows "0 crashes". I did some more reading on the Blue Screen View download page and it looks like I may have to change from Kernel memory dump to Small memory dump?:
Posted Image

Let me know if I should not do this.

Also this latest BSOD reads:

A problem has been detected and windows has been shut down to prevent damage to your computer.

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask you hardware or software manufacturer for any windows updates you migh need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000007A (0xFFFFF6FB41FFBBC0, 0xFFFFFFFFC000000E, 0x0000000040BCD884, 0xFFFFF683FF778000)

Collecting data for crash dump ...
Initializing disk for crash dump ...


Only difference being the numbers/letters after STOP: inside the ( ).

#10 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 02:12 PM

Yeah do the small dump.

Can you also check to see if that directory exists?

#11 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:10:17 PM

Posted 31 May 2012 - 02:14 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#12 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 02:26 PM

I searched for C:\Windows\Minidump and %SystemRoot%\Minidump and found nothing.

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:12:17 PM

Posted 31 May 2012 - 02:27 PM

Try creating that directory and see if the dumps get saved.

#14 AustrAlien

AustrAlien

    Inquisitor


  • Members
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:10:17 PM

Posted 31 May 2012 - 02:30 PM

Try creating that directory and see if the dumps get saved.

Unfortunately that will not work/have no effect on whether a minidump will be saved or not.

The Minidump directory will be created when a minidump is saved, if the directory does not already exist.
AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#15 JeffBox

JeffBox
  • Topic Starter

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Local time:07:17 AM

Posted 31 May 2012 - 02:35 PM


Try creating that directory and see if the dumps get saved.

Unfortunately that will not work/have no effect on whether a minidump will be saved or not.

The Minidump directory will be created when a minidump is saved, if the directory does not already exist.


Ok, so I am going to proceed with your instructions a few posts up then...

Edited by JeffBox, 31 May 2012 - 02:35 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users