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ASUS Laptop Boot Problem


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#1 Richardf77

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Posted 31 May 2012 - 09:30 AM

I have a 3 year old ASUS X5DIJ series laptop running Windows 7 Home Premium 64bit sp1 (upgraded from vista equivalent). it runs IE 9 Norton 360 5.0 and has AOL 9.6 internet software installed.

For some time it has expereinced the random/intermittent problem of 'clicking fits' which freeze up the machine, requiring manual switch off and restart. various scans and virus checks came up with nothing and the machine can work fine for days sometimes between episodes. Today however after one such clicking episode it will no longer load/boot windows. The BIOS loads fine but after displaying 'Starting Windows' screen just goes to a black screen and mouse pointer (moveable). Nothing will change this (Control Alt Delete included) an the machine has to them be turned off manually.

I have tried loading the recovery discs i created when upgrading to Win7, the windows 7 installation disc and the original Vista recovery discs to no effect, the discs try to load but cannot and the same black screen returns.

I am wondering what the problem might be and how/if i can fix it. I am suspecting hard disc failure/problem, but as this has never happened to me before i do not know for sure. I am hoping it isnt as serious as this.

Please ask if you need any more info. Thanks.

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#2 coxchris

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Posted 31 May 2012 - 11:49 AM

Hello Richard,

Please try to run Start UP repair using Windows 7 Disc http://www.sevenforums.com/tutorials/681-startup-repair.html

Can it get to the recovery start up page via disc See Step 2 on the link do you see this screemn

Can you please post the hard drive model number and the manufacture I can get the hard drive diagnostic tool for the type of hard drive for you.

Edited by coxchris, 31 May 2012 - 11:50 AM.

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#3 Allan

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Posted 31 May 2012 - 12:25 PM

I'm not sure what startup repair might do to help this situation.

As was asked on another forum where you posted this problem - are you hearing clicking from the hd? If so, that's a sign the drive is failing.

#4 Richardf77

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Posted 01 June 2012 - 03:24 AM

Hello Richard,

Please try to run Start UP repair using Windows 7 Disc http://www.sevenforums.com/tutorials/681-startup-repair.html

Can it get to the recovery start up page via disc See Step 2 on the link do you see this screemn

Can you please post the hard drive model number and the manufacture I can get the hard drive diagnostic tool for the type of hard drive for you.



Tried Startup Repair from the F8 tools on the PC. No problems reported/nothing fixed. Tried running recovery and repair discs but the machine will not boot from/load from them. Have tried the other recovery tools on the F8 Bios menu to no effect.

Looking bad isnt it?

Thanks

#5 coxchris

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Posted 01 June 2012 - 09:03 AM

ok do you know what hard drive manufacture your using This link has all the hard drive manufacturer diagnostic tools http://www.tacktech.com/display.cfm?ttid=287 please select your appropriate hard drive diagnostic tool and run the test

for example if i have a Western Digital Driver I run the tool for that.

If its fails running the tool I would say its it looks bad.

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#6 Allan

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Posted 01 June 2012 - 09:08 AM

One more time. If you hear clicking from the hard drive you need to immediately back up all data and replace the drive.

#7 Richardf77

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Posted 02 June 2012 - 03:56 AM

ok do you know what hard drive manufacture your using This link has all the hard drive manufacturer diagnostic tools http://www.tacktech.com/display.cfm?ttid=287 please select your appropriate hard drive diagnostic tool and run the test

for example if i have a Western Digital Driver I run the tool for that.

If its fails running the tool I would say its it looks bad.


How can i find this out if i cant access the Control Panel or Device Manager? Bios only gives a serial number not a manufacturer! (HDD PO-ST9500325AS if this helps.)

I am assuming that if HDD failure is confirmed than the only option is replacement of HDD or PC?

Thanks

#8 Richardf77

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Posted 02 June 2012 - 03:58 AM

One more time. If you hear clicking from the hard drive you need to immediately back up all data and replace the drive.


Too late maybe. Clicking been and gone. Thankfully not much data on PC to worry about. Thanks anyway.

#9 coxchris

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Posted 02 June 2012 - 12:50 PM

I only need the serial number or Manfacture you have a Seagate Momentus 5400.6 ST9500325AS Mobile Hard Drive - 500GB, 2.5", 5400RPM, 8MB, SATA-300, OEM

On another computer

Download .ISO image here for DOS http://www.seagate.com/support/downloads/seatools/ Select Windows 7 64 bit save it to your desktop

Using this ISO file make a CD using that ISO file See here http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

Boot Up using the CD and Run the tests

I am assuming that if HDD failure is confirmed than the only option is replacement of HDD or PC?

Yes the clicking is a sign that your hard drive is failing but I wanted you to run startup repair and you found no errors on the startup process that tells me that its reading so the only way to test it is by running the diagnosis tools for that hard drive from that manufacture. I wanted to actually confirmed that is dead before you spent on a new HHD or a newer laptop

Either way will be fine

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#10 Allan

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Posted 02 June 2012 - 01:15 PM

If the hd is clicking there's nothing to test. It needs to be replaced.

#11 Richardf77

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Posted 06 June 2012 - 12:11 PM

I only need the serial number or Manfacture you have a Seagate Momentus 5400.6 ST9500325AS Mobile Hard Drive - 500GB, 2.5", 5400RPM, 8MB, SATA-300, OEM

On another computer

Download .ISO image here for DOS http://www.seagate.com/support/downloads/seatools/ Select Windows 7 64 bit save it to your desktop

Using this ISO file make a CD using that ISO file See here http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

Boot Up using the CD and Run the tests

I am assuming that if HDD failure is confirmed than the only option is replacement of HDD or PC?

Yes the clicking is a sign that your hard drive is failing but I wanted you to run startup repair and you found no errors on the startup process that tells me that its reading so the only way to test it is by running the diagnosis tools for that hard drive from that manufacture. I wanted to actually confirmed that is dead before you spent on a new HHD or a newer laptop

Either way will be fine


Followed your instructions and created the seatools test disc. Assuming i got it right, it wont work. Like all discs i have tried to use to boot or recover the machine the disc will not load so cannot run the tools. I made sure the BIOS was set to boot first from the CD drive but this made no difference. The disc tries to load over and over again but nothing happens.

Pleas advise next step.

Thanks

#12 coxchris

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Posted 06 June 2012 - 01:20 PM

Then you only other option is replacing the hard drive That hard drive is corrupt.

Edited by coxchris, 06 June 2012 - 01:21 PM.

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#13 Richardf77

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Posted 11 June 2012 - 04:06 AM

OK thanks. Come to that conclusion myself when nothing would work to fix it. Now looking at replacement drives. Had the machine open and it looks easy enough to replace HDD, ideally on a like for like basis. Am i best sticking with the same make or would i be better off changing? Advice needed please.

Edited by Richardf77, 11 June 2012 - 04:06 AM.


#14 Allan

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Posted 11 June 2012 - 06:45 AM

It doesn't matter. Just stick with a name brand.

#15 Richardf77

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Posted 19 June 2012 - 03:28 AM

Someone on another forum suggested that because i couldn't boot from a disc either, that it was a sign there was something else wrong with the machine, possibly the optical drive. not sure about this but how could i find out what else might be wrong before i replace the HDD?

Thanks




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