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Computer shuts down at welcome screen


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2 replies to this topic

#1 dutchgirl198

dutchgirl198

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  • 1 posts
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  • Local time:01:57 AM

Posted 31 May 2012 - 05:35 AM

The computer is win xp home, service pack 2, and will not boot in normal start up. As soon as it gets to the welcome screen it shuts off. In safe mode it runs fine, even safe mode with networking. I was posting on the techspot and was told to run combofix which I did but when I posted it was told I needed to post it here as no one could help me with the log on the techspot site. It's my neighbors computer and not sure if this is the correct place to post the log but going to give it a try since she's been unable to use her computer for almost 6 months.
ComboFix 12-05-31.01 - Administrator 04/26/2012 22:36:57.2.2 - x86 NETWORK
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3071.2663 [GMT -7:00]
Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Outdated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\All Users\Application Data\TEMP
c:\windows\system32\dllcache\dlimport.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-03-27 to 2012-04-27 )))))))))))))))))))))))))))))))
.
.
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((( SnapShot@2012-01-17_08.22.09 )))))))))))))))))))))))))))))))))))))))))
.
- 2004-08-04 12:00 . 2011-11-06 20:40 95238 c:\windows\system32\perfc009.dat
+ 2004-08-04 12:00 . 2012-04-27 05:35 95238 c:\windows\system32\perfc009.dat
+ 2004-08-04 12:00 . 2012-04-27 05:35 523322 c:\windows\system32\perfh009.dat
- 2004-08-04 12:00 . 2011-11-06 20:40 523322 c:\windows\system32\perfh009.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
2012-01-15 07:59 1574240 ----a-w- c:\program files\AVG Secure Search\9.0.0.23\AVG Secure Search_toolbar.dll
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2011-11-18 03:29 1515688 ----a-w- c:\program files\Ask.com\GenericAskToolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2011-11-18 1515688]
"{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files\AVG Secure Search\9.0.0.23\AVG Secure Search_toolbar.dll" [2012-01-15 1574240]
.
[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]
.
[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTSysVol"="c:\program files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe" [2005-10-31 57344]
"P17Helper"="P17.dll" [2005-05-03 64512]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2005-01-12 32768]
"Sunkist2k"="c:\program files\Multimedia Card Reader\shwicon2k.exe" [2004-12-10 139264]
"nwiz"="c:\program files\NVIDIA Corporation\nView\nwiz.exe" [2010-07-08 1753192]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2010-07-09 110696]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2010-07-09 13923432]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-01-11 246504]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2010-11-10 35736]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"ApnUpdater"="c:\program files\Ask.com\Updater\Updater.exe" [2011-11-18 901800]
"AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2011-12-03 2415456]
"vProt"="c:\program files\AVG Secure Search\vprot.exe" [2012-01-15 892768]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-02-26 437160]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\LimeWire\\LimeWire.exe"=
"c:\\Program Files\\EA Games\\Command and Conquer Generals\\game.dat"=
"c:\\Program Files\\AVG\\AVG2012\\avgnsx.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgdiagex.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgmfapx.exe"=
"c:\\Program Files\\AVG\\AVG2012\\avgemcx.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5985:TCP"= 5985:TCP:*:Disabled:Windows Remote Management
"24726:TCP"= 24726:TCP:FlipShareServer
"24727:TCP"= 24727:TCP:FlipShareServer
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [7/11/2011 2:14 AM 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [9/13/2011 7:30 AM 32592]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [7/11/2011 2:14 AM 295248]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [10/7/2011 7:23 AM 230608]
S1 MpKsl02128c5a;MpKsl02128c5a;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{05E872CC-ED66-4978-A4F2-8ACBFD196D08}\MpKsl02128c5a.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{05E872CC-ED66-4978-A4F2-8ACBFD196D08}\MpKsl02128c5a.sys [?]
S1 MpKsl2f03de97;MpKsl2f03de97;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{E20263BF-00E2-4FD8-A139-0911AE11FF48}\MpKsl2f03de97.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{E20263BF-00E2-4FD8-A139-0911AE11FF48}\MpKsl2f03de97.sys [?]
S1 MpKsl32ac9667;MpKsl32ac9667;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{4B7FC610-AC01-49DC-86CF-93C7D0C0BBBB}\MpKsl32ac9667.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{4B7FC610-AC01-49DC-86CF-93C7D0C0BBBB}\MpKsl32ac9667.sys [?]
S1 MpKsl33b5439b;MpKsl33b5439b;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{5CFE2F98-ED4F-4F2F-BED0-9F22AB90F5F8}\MpKsl33b5439b.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{5CFE2F98-ED4F-4F2F-BED0-9F22AB90F5F8}\MpKsl33b5439b.sys [?]
S1 MpKsl37d8a90f;MpKsl37d8a90f;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{366CC3CD-2FAE-461A-BDAF-F3CC00046A06}\MpKsl37d8a90f.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{366CC3CD-2FAE-461A-BDAF-F3CC00046A06}\MpKsl37d8a90f.sys [?]
S1 MpKsl3c126a47;MpKsl3c126a47;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{0158C6CB-F217-4CBE-89CD-07BE02D8550A}\MpKsl3c126a47.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{0158C6CB-F217-4CBE-89CD-07BE02D8550A}\MpKsl3c126a47.sys [?]
S1 MpKsl5da04d08;MpKsl5da04d08;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{FB5DF1B2-D732-4557-9D4F-F2B38EBEE5E7}\MpKsl5da04d08.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{FB5DF1B2-D732-4557-9D4F-F2B38EBEE5E7}\MpKsl5da04d08.sys [?]
S1 MpKsl6c1a1d59;MpKsl6c1a1d59;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{1F228EE0-16DB-424A-B2D2-6D2BC323078A}\MpKsl6c1a1d59.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{1F228EE0-16DB-424A-B2D2-6D2BC323078A}\MpKsl6c1a1d59.sys [?]
S1 MpKsl71c88bb1;MpKsl71c88bb1;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{903FE041-E2D7-4C2F-9FB0-7368E59CE491}\MpKsl71c88bb1.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{903FE041-E2D7-4C2F-9FB0-7368E59CE491}\MpKsl71c88bb1.sys [?]
S1 MpKsl88f4d9e8;MpKsl88f4d9e8;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{CF9E68CE-7305-435C-9534-240D1D672437}\MpKsl88f4d9e8.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{CF9E68CE-7305-435C-9534-240D1D672437}\MpKsl88f4d9e8.sys [?]
S1 MpKsl8acd055e;MpKsl8acd055e;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{BB3F5022-9038-46A6-9CC9-EA385B7A95C1}\MpKsl8acd055e.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{BB3F5022-9038-46A6-9CC9-EA385B7A95C1}\MpKsl8acd055e.sys [?]
S1 MpKslb11e3c4a;MpKslb11e3c4a;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{D3E57D90-BDD8-4300-894F-AC70CB2DE37F}\MpKslb11e3c4a.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{D3E57D90-BDD8-4300-894F-AC70CB2DE37F}\MpKslb11e3c4a.sys [?]
S1 MpKslb4fc1b5b;MpKslb4fc1b5b;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{E9DEAB41-829B-407D-A73C-45F2646B067D}\MpKslb4fc1b5b.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{E9DEAB41-829B-407D-A73C-45F2646B067D}\MpKslb4fc1b5b.sys [?]
S1 MpKslc708bbb0;MpKslc708bbb0;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{8369CAFF-354A-44D9-99DA-7A9E2B826F0E}\MpKslc708bbb0.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{8369CAFF-354A-44D9-99DA-7A9E2B826F0E}\MpKslc708bbb0.sys [?]
S1 MpKslcffa4834;MpKslcffa4834;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{0CB16425-3B7B-4C1D-B2A4-5000BA1F5DB7}\MpKslcffa4834.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{0CB16425-3B7B-4C1D-B2A4-5000BA1F5DB7}\MpKslcffa4834.sys [?]
S1 MpKsleb8bb17c;MpKsleb8bb17c;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{3A6DC948-FE69-4890-91FF-39F034616B23}\MpKsleb8bb17c.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{3A6DC948-FE69-4890-91FF-39F034616B23}\MpKsleb8bb17c.sys [?]
S1 MpKslec41bd12;MpKslec41bd12;\??\c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{B0EB5126-9A5A-4AFE-A7D7-4C5C44D1E95B}\MpKslec41bd12.sys --> c:\documents and settings\All Users\Application Data\Microsoft\Microsoft Antimalware\Definition Updates\{B0EB5126-9A5A-4AFE-A7D7-4C5C44D1E95B}\MpKslec41bd12.sys [?]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\AVGIDSAgent.exe [10/12/2011 7:25 AM 4433248]
S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [8/2/2011 7:09 AM 192776]
S2 CareMon;CareMon;c:\program files\TuneUp360\CareMon.exe [1/15/2012 1:29 AM 146792]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [3/18/2010 1:16 PM 130384]
S2 FlipShareServer;FlipShare Server;c:\program files\Flip Video\FlipShareServer\FlipShareServer.exe [5/6/2011 1:58 PM 1085440]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [10/4/2010 6:36 PM 136176]
S2 vToolbarUpdater;vToolbarUpdater;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\9.0.1\ToolbarUpdater.exe [1/15/2012 12:59 AM 869216]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [7/11/2011 2:14 AM 134608]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [7/11/2011 2:14 AM 24272]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [10/4/2011 7:21 AM 16720]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [10/4/2010 6:36 PM 136176]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [8/4/2004 5:00 AM 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [3/18/2010 1:16 PM 753504]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
WINRM REG_MULTI_SZ WINRM
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-10-05 01:36]
.
2011-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-10-05 01:36]
.
2012-01-15 c:\windows\Tasks\Norton Security Scan for Administrator.job
- c:\progra~1\NORTON~2\Engine\301~1.8\Nss.exe [2011-01-15 07:47]
.
2011-11-28 c:\windows\Tasks\Norton Security Scan for User.job
- c:\progra~1\NORTON~2\Engine\301~1.8\Nss.exe [2011-01-15 07:47]
.
2011-11-29 c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
- c:\program files\Ask.com\UpdateTask.exe [2011-11-18 03:29]
.
2012-01-15 c:\windows\Tasks\TuneUp360 Reminder.job
- c:\program files\TuneUp360\reminder.exe [2012-01-15 00:42]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://xfinity.comcast.net/?cid=mtmh01202012
uInternet Connection Wizard,ShellNext = iexplore
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\Common Files\AVG Secure Search\ViProtocolInstaller\9.0.1\ViProtocol.dll
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-04-26 22:40
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
Completion time: 2012-04-26 22:41:30
ComboFix-quarantined-files.txt 2012-04-27 05:41
ComboFix2.txt 2012-01-17 08:23
.
Pre-Run: 229,055,881,216 bytes free
Post-Run: 229,096,075,264 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
.
- - End Of File - - 7C98C1D20B7486A43EF6E898DF62C6C5

I hope someone can read or translate this thing and tell us what we need to do. A re install is not an option, the machine came with the operating system on it and no disk to reinstall. Any help would be greatly appreciated.

Edited by hamluis, 31 May 2012 - 08:59 AM.
Moved from XP to Malware Removal Logs - Hamluis.


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Posted 06 June 2012 - 05:40 AM

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 11 June 2012 - 05:45 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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