Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problems after Security Shield Removal


  • This topic is locked This topic is locked
2 replies to this topic

#1 katesk8

katesk8

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:11:46 AM

Posted 30 May 2012 - 08:12 PM

Hi - somehow I ended up with Security Shield on my PC this morning. I followed these directions to get rid of it:
http://www.bleepingcomputer.com/virus-removal/remove-my-security-shield

Afterwards, it appeared that the virus was gone, but I had 2 new issues:
  • My work VPN would no longer connect
  • My desktop icons would reset when I'd reboot - I like them small and "organized." When I reboot, they revert to the default layout.

I spent time on the phone with IT today to fix the VPN issue (fixed - they messed around in the registry, not sure exactly what was done).

I still have the desktop icon issue though, and it is really bugging me. Here's what I've tried so far:
--Making sure the "Auto arrange icons" option is unchecked.
--Ensuring that the video card driver is up-to-date - it is.
--Cleaning the registry - I used CCleaner.
--System restore - there is only one restore point, and it wouldn't work.

Any ideas???

BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:46 PM

Posted 04 June 2012 - 08:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

I need information from you system before suggesting any other remedial tool.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be an open door for an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs for my review.

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,256 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:46 PM

Posted 10 June 2012 - 09:23 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users