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Microsoft Office 2010


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#1 Toria123

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Posted 30 May 2012 - 12:26 PM

I really am not sure if anyone can help with this problem without restoring to factory settings or reinstalling windows because i don't want to do any of these.

Here's the problem, my brother and i were using the computer for work stuff and this is a new laptop with Microsoft Office 2010 preinstalled so we installed it using Office Starter to use Word.
Basically i uninstalled it by mistake and had to do a system restore and since then it was saying there was a problem with licensing but because it was preinstalled there is no key and since then i've been trying to sort things with system restore and made them a whole lot worse, i can now not install Office starter at all it's saying is:

"There is a problem setting up Microsoft Office Starter 2010"

"Windows cannot find c:\program data\microsoft\OEMoffice14\ostarter\en-us\welcomedocument.dotx"

"Unable to install Microsoft Office because of missing or corrupt files. Contact your computer manufacturer"

So im thinking im a lost cause unless anyone has suggestions but as i said i dont want to do any drastic measures like restoring to factory settings.

Thank you.

Edited by hamluis, 31 May 2012 - 03:26 PM.
Moved from Win 7 to Business Applications - Hamluis.


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#2 coxchris

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Posted 30 May 2012 - 01:09 PM

hello toria,

try these stets

Repair Office Click-to-Run products

IMPORTANT Repairing Office Click-to-Run products require an Internet connection to be available during the entire repair process.

The files you created by using Microsoft Office are not deleted. However, you can choose to save the Microsoft Office settings or customizations that you created in the Office programs.

WINDOWS 7
In Control Panel, click Programs, and then click Programs and Features.
NOTE In Classic view, double-click Programs and Features.

Click Microsoft Office Home and Business 2010, Microsoft Office Home and Student 2010, or Microsoft Office Starter 2010, and then click Change.
For the Remove Office user settings check box, do one of the following:
If you want to save Microsoft Office settings, such as Ribbon customizations, do not select the check box.
If you don't want to save the Office settings, such as Ribbon customizations, or if you are having a problem with settings that you want to fix, select the check box.
NOTE If you want to save the Ribbon customizations but not the other Office settings, export the Ribbon customizations first (Ribbon customizations are not available in Office Starter 2010).
Click Repair.

http://office.microsoft.com/en-us/excel-help/update-repair-or-uninstall-office-click-to-run-products-HA010382089.aspx

I dislike that when they preinstall office and you have the retail version on top of that.

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#3 Toria123

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Posted 30 May 2012 - 04:20 PM

Hi
Thanks for your help.

In my programs list all thats there is Microsoft Office 2010 and Microsoft Office Click-To-Run 2010 and both of these only have the option to uninstall not change :huh:

Edited by Toria123, 30 May 2012 - 04:20 PM.


#4 hamluis

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Posted 30 May 2012 - 07:57 PM

Is this the trial version of MS Office that comes preinstalled on some systems?

What laptop model & manufacturer?

Louis

#5 Toria123

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Posted 31 May 2012 - 07:31 AM

Im not sure if its a trial version, it's basically this:

"Microsoft Office Starter 2010
Microsoft Office Starter 2010, a new base productivity suite that replaces Microsoft Works, consists of limited-functionality versions of Word and Excel and includes advertising. It does not include PowerPoint or Outlook.

Office Starter 2010 is available only on new PCs in conjunction with preloaded Office 2010 suites and is designed for home users who are not ready to buy a full version of Office 2010. It allows users to upgrade easily to a complete Office 2010 suite whenever they are ready."

And my computer is Samsung RF511

#6 coxchris

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Posted 31 May 2012 - 08:43 AM

IMO, Microsoft needs to change the office productivity product lines

try these steps http://support.microsoft.com/kb/2465140#method6

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#7 Toria123

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Posted 31 May 2012 - 09:32 AM

Thank you for your suggestion but sorry didn't work either still getting:

"Windows cannot find c:\program data\microsoft\OEMoffice14\ostarter\en-us\welcomedocument.dotx"

"Unable to install Microsoft Office because of missing or corrupt files. Contact your computer manufacturer"
:angry:

#8 hamluis

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Posted 31 May 2012 - 03:25 PM

http://office.microsoft.com/en-us/starter/

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/how-do-you-reinstall-microsoft-office-2010-starter/958cc604-a65c-e011-8dfc-68b599b31bf5?auth=1

As I read it, it cannot be individually installed by users (installed by OEM) and the restore-to-factory-defaults is the only way.

"It must be preloaded on new PCs at the point of manufacture. Office Starter 2010 is not available for existing PCs at any time after manufacture; for example, Office Starter 2010 cannot be installed on new PCs being sold by resellers, even brand-new PCs. It will not be sold through distribution or available to end users as a standalone product." Per http://www.microsoft.com/oem/en/products/office/pages/office_2010_starter.aspx

Louis

#9 Toria123

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Posted 02 June 2012 - 10:15 AM

Ok thanks so much for your help and information, i'm gutted then :(

#10 Toria123

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Posted 04 June 2012 - 09:43 AM

Since i'm not going to get Microsoft Word working then, is there any free alternatives i can use and that if i want to send a document to someone that it can be coverted to Word or somehow the recipient can still open it.
I was thinking about OpenOffice but i don't see anywhere to download Great Britain version that it says to.
Thanks.

#11 DaweiGordon

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Posted 14 August 2012 - 03:13 AM

Hi I use the Kingsoft Office Suite now. Its free and pretty easy to use. I faced a similar problem when my previous Office Suite decided to stop working :/

#12 coxchris

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Posted 14 August 2012 - 08:55 AM

Toria,

This is all I can find for Open Office http://www.openoffice.org/download/other.html

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#13 dunfoo

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Posted 28 December 2012 - 03:05 AM

Office 2010 Professional Plus x86

http://msft.digitalrivercontent.net/office2010/X17-75238.exe RDBM8-YBVXW-DGHHD-8QBV2-JQ844

Key to install only not for activation

Hope this helps




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