Firstly, test the hard drive.
It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)
Please download SeaTools for DOS (CD)
from Seagate's SeaTools for DOS web page
or use the following direct download link to download the latest version of SeaTools for DOS:Download SeaTools for DOS ISO Image
The downloaded file name is SeaToolsDOS223ALL.ISO
Burn the downloaded .ISO image to a CD using the appropriate burning software.
- If you do not already have a suitable burning program for writing .ISO images to disc ...
- Download and install ImgBurn.
Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
- Place a new (blank) CD disc in the drive tray.
- Choose Write image file to disc.
- Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
- Place a check-mark in the box beside Verify.
When the CD has been burned and verified as successful, it will be bootable.
Boot from the CD.
- (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
- From Basic tests on the Main Menu, run the Short test and then the Long test.
(The long test will take some considerable time to complete.)
The results will be shown as either a PASS or FAIL.
There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
- If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
You may wish to view the following ...
Please let us know the results of the tests.
When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.Secondly, .... if and ONLY IF ... the HDD passes the tests
, run chkdsk on the drive(s) using the following instructions ...
Let's use a FreeDOS image for CD that contains a few tools (compiled & hosted by noahdfear
The first step is carried out using a working computer. Download NTBR_CD.exe
and create a bootable CD:
Run chkdsk on the problematic computer.
- Save the file to your Desktop and double-click it. This will create a folder named NTBR_CD.
- Open the folder and locate BurnItCD: Launch it by double-clicking it.
- When BurnCDCC opens, click Start: The CD tray will open.
- Insert a blank CD and click OK.
The tray will close, burn the image and then eject the disk.
Please let me know if chkdsk reports any errors or corrections made, or if it completes without incident.***(With thanks to noahdfear for the above tool and instructions.)
- Boot the affected computer with the new CD.
- Once presented with the boot screen press <ENTER> to boot from the CD.
After a warning screen there is a keyboard language options screen.
- Press <ENTER> to leave it at EN-US.
You should now be at the Tool options screen.
- Type 5 and press <ENTER> to choose the command prompt.
You will see an X:\> prompt, where X: is the ramdrive (temporary drive space in memory).
- At the command prompt type the following bolded command:
- and press <ENTER>.
You will be prompted (in ?Dutch) to press <ENTER>.
- Press <ENTER> to start the check disk utility.
Check Disk will check all attached drives and attempt to correct any errors.
Please make a note of any errors found or corrections made.
- When it completes type menu and press <ENTER> to return to the tools menu.
- Type 6 to select Quit, and press <ENTER>.
- Press <Ctrl+Alt+Del> to restart, and remove the CD.
- Allow the computer to attempt booting normally and let me know the outcome.
Edited by AustrAlien, 29 May 2012 - 04:12 PM.