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S.M.A.R.T HDD virus-problem using Rkill


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4 replies to this topic

#1 radio_red

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Posted 28 May 2012 - 02:08 PM

Hi i've been try to remove this and i have encountered some problems using Rkill and need some help.

So basically this is what happens:

In safemode with networking.Downloaded Rkill and ran the application.
It comes up with three message boxes saying "installation failed", and then the program runs and the black screen appears.
After the black screen appears a few seconds later an error message pops up sying "iexplore.exe has stopped working"
and another message appears ontop of that saying "pev.exe has stopped working" and when i try and close them the whole program terminates.

I have also managed to access malewarebytes and curently running a scan.

So this is my problem and any help would be appreciated.

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#2 radio_red

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Posted 28 May 2012 - 02:49 PM

I just finished running the scan and it detected 4 items. Removed the threats and started computer in normal mode but still the S.M.A.R.T HDD virus is displaying the error messages.

#3 Budapest

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Posted 28 May 2012 - 04:28 PM

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 techextreme

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Posted 30 May 2012 - 10:13 AM

Hi and Welcome to the Virus, Trojan, Spyware, and Malware Removal Logs Forum,

My name is TechExtreme and I am here to help you!

While I am helping you clean your computer, please do not run any tools, other than what I direct you to run. By not running any other tools than what I direct you to run, we can make the task of cleaning your computer quicker and easier. Some programs can interfere with others and make the recovery process take a much longer period of time.

Please perform all of the steps in the order I give them to you and do not proceed if you do not understand my directions. I will be happy to answer any questions or clarify anything you are unsure of.

Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it.

When your computer is clean I will inform you that your logs are clean and I will also provide you with detailed suggestions for prevention of any further infection.

After 3 days if your topic is not replied to I will assume it has been abandoned and I will close it.

Again I would like to remind you to make no further changes to your computer unless I direct you to do so. The tools required to clean your computer will be based on its current state and any changes might delay my ability to help you.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:

* Main Mirror
This version will download a randomly named file (Recommended)
* Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

* Disconnect from the Internet and close all running programs.
* Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
* Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
* Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
Posted Image

* GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
* If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
* Now click the Scan button. If you see a rootkit warning window, click OK.
* When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
* Click the Copy button and paste the results into your next reply.
* Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 Elise

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Posted 07 June 2012 - 09:07 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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