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Cannot Hibernate 0xc000009a

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#1 shawnvw


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Posted 28 May 2012 - 12:30 PM

Dell Inspiron N5050 running Windows 7.

When coming out of hibernate, I get the error message
- Your computer can't come out of hibernation.
- Status: 0xc000009a
- Info: A fatal error occurred processing the restoration data.
- File: \hiberfil.sys

Following advice I got on other forums, I've tried:
- Running SFC /SCANNOW
- Running powercfg -h off, defragging, rebooting, then powercfg -h

There's one more complication: I can't actually find the hiberfil.sys file, even when I've set Explorer to show hidden files. I've looked in C:\, C:\Windows, and C:\Windows\System32. Does Dell put it somewhere else?

While waiting for your answers, I'm going to do the powercfg off again, and run CCleaner.

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#2 noknojon


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Posted 28 May 2012 - 04:22 PM

Running powercfg -h off, defragging, rebooting, then powercfg -h

Did your final command include powercfg -h on
Do the following to solve the problem where your PC can't get out of hibernation due to - 0xc000009a file: /hiberfil.sys:

Open an elevated command prompt and type:

powercfg -h off (if you have done this fully, see Next)

Shut down the machine (not a restart) -> Reboot the machine

Open command prompt agian and type:

powercfg -h on

Test Hibernate through the Windows -> Shutdown -> Hibernate

Next: start command prompt (as above) and type chkdsk /r and schedule a scan for next reboot -
Note that this will on average take about 1 hour, so please do not shut down during the scan -

EXTRA - CCleaner will make no change to your current situation, and some will advise against using this, so please stop using it -

Thank You -

Edited by noknojon, 28 May 2012 - 04:23 PM.

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