Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot Hibernate 0xc000009a


  • Please log in to reply
1 reply to this topic

#1 shawnvw

shawnvw

  • Members
  • 124 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:23 PM

Posted 28 May 2012 - 12:30 PM

Dell Inspiron N5050 running Windows 7.

When coming out of hibernate, I get the error message
- Your computer can't come out of hibernation.
- Status: 0xc000009a
- Info: A fatal error occurred processing the restoration data.
- File: \hiberfil.sys

Following advice I got on other forums, I've tried:
- Running SFC /SCANNOW
- Running powercfg -h off, defragging, rebooting, then powercfg -h


There's one more complication: I can't actually find the hiberfil.sys file, even when I've set Explorer to show hidden files. I've looked in C:\, C:\Windows, and C:\Windows\System32. Does Dell put it somewhere else?

While waiting for your answers, I'm going to do the powercfg off again, and run CCleaner.

BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:06:23 AM

Posted 28 May 2012 - 04:22 PM

Running powercfg -h off, defragging, rebooting, then powercfg -h

Did your final command include powercfg -h on
Do the following to solve the problem where your PC can't get out of hibernation due to - 0xc000009a file: /hiberfil.sys:

Open an elevated command prompt and type:

powercfg -h off (if you have done this fully, see Next)

Shut down the machine (not a restart) -> Reboot the machine

Open command prompt agian and type:

powercfg -h on

Test Hibernate through the Windows -> Shutdown -> Hibernate

Next: start command prompt (as above) and type chkdsk /r and schedule a scan for next reboot -
Note that this will on average take about 1 hour, so please do not shut down during the scan -

EXTRA - CCleaner will make no change to your current situation, and some will advise against using this, so please stop using it -

Thank You -

Edited by noknojon, 28 May 2012 - 04:23 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users