Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Aol Disfunctional


  • Please log in to reply
4 replies to this topic

#1 Don0000

Don0000

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:18 PM

Posted 28 February 2006 - 12:40 PM

I recently had to reinstall AOL on my laptop due to erratic behavior of their Safety and Security software. Upon doing so when I attempt to launch the AOL software, I dialogue box pops up immediately after the sign on screen for AOL renders advising that it is unable to complete operation due to low memory resources or lack of space on hard disk. This seems unrealistic given the computer is 7 months old, running with a pentium 4, with 1GB of memory and 60 GB of unused space on my hard disk. After numerous session with AOL and HP techs they all tell me that I'm going to have to reformat my hard drive. They can't seem to specifically tell me what they think the problem is. In fact, the tech I spoke with last night couldn't even offer an explanation as to why I was able, with assistance from AOL tech, successfully launch AOL in safe mode, but not in regular boot up mode. For someone reading this, and hopefully willing to respond, I have uninstalled and reinstalled the AOL client several times now - from the internet and two different CDs. Also have run defrag, disk check, set system restore back 10 days earlier than onset of event and have also run the repair feature in the Windows XP OS CD - all to no avail. Does anyone have any ideas what might be causing this problem? And what to do? Even a simple explanation of why it's possible the AOL client would run from Safe Mode, but not regular boot up would be greatly appreciated.

BC AdBot (Login to Remove)

 


#2 Albert Frankenstein

Albert Frankenstein

  • Members
  • 2,707 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Michigan, USA
  • Local time:04:18 PM

Posted 28 February 2006 - 12:54 PM

You may be infected. The AOL software is buggy. There could be several reasons, actually.

A repair install of Windows may not be that painful (if you haven't already tried this, not sure from what you wrote).

But first try this. Have your Windows disk handy, go to Start > Run and type in "sfc /scannow" without the quotes. It may prompt you for your disk. This will take a while, so let it run it's course. That may be enough to fix the problem. If not:

Insert your Windows Disk (or 'operating system' disk), reboot, computer should boot from the disk. At the first opportunity say you want to install windows. Then at the second opportunity select 'R' for repair. This will reinstall windows without affecting your programs and data, at least theoretically.

NOTE: At the first opportunity (when you should say you want to install windows) you will be given an option of choosing 'R' for starting up the Recovery Console. This is NOT what you want.

A last resort would be to reformat and reinstall windows. But reformatting may not be enough. You should first run KillDisk as this will wipe out any infections. Then you must run a DOS disk and run fdisk, just choosing all of the default selections as presented to you. Then you can boot to the Windows CD and reinstall.

Do you have highspeed internet? Then you don't need AOL software at all, and yet you can still access your AOL mailbox, etc.

Edited by Albert Frankenstein, 28 February 2006 - 01:05 PM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#3 Don0000

Don0000
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:03:18 PM

Posted 01 March 2006 - 03:30 PM

As I mentioned in my note to you, it turns out that the culprit was the AOL client. I was told by a computer repair tech specialist whom I know that the cause of the problem (and accompanying message) was indicative of damaged or corrupted files left over from the original uninstall of the AOL client (he explained that it is extremely common that some residual files and/or folders are not, in fact, uninstalled during such process and remain on your system). He advised to do a file/folder search on my hard drives for anything with the AOL name in it, and to delete them all if possible. That search produced some 974 file/folders that were still resident on my computer. My computer permitted me to delete all but 30 to 40 such files/folders. I then rebooted my computer, and downloaded a fresh install of the AOL client via my ISP - and it worked. AOL fired right up.

#4 jgweed

jgweed

  • Members
  • 28,473 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Chicago, Il.
  • Local time:03:18 PM

Posted 01 March 2006 - 03:42 PM

Thanks for replying with the solution that worked for you. With all the gunk AOL installs on your hard drive, it isn't surprising there is a lot of widowed files left over after you try to uninstall it.
Thanks again for the reply,
John
Whereof one cannot speak, thereof one should be silent.

#5 Albert Frankenstein

Albert Frankenstein

  • Members
  • 2,707 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Michigan, USA
  • Local time:04:18 PM

Posted 01 March 2006 - 04:38 PM

Thanks for posting the solution Don0000.

I like using Uninstall Plus! It is a program that helps remove programs by first running their uninstaller, and then it searches the registry for left over entries and deletes them. It does a pretty good job and comes with a free trial.

AOL's uninstaller is pathetic. I know they offer a better one from the internet, and in your first post you said "I have uninstalled and reinstalled the AOL client several times now - from the internet and two different CDs" and I took that to mean that you used their better uninstaller. So, I was offering solutions in a different area.

But I am glad you got it worked out!
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users