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Need help with Recovery Console


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#1 teacake

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Posted 28 May 2012 - 02:32 AM

Hello guys :P

My computer kept restarting. I've downloaded the ARCDC from Artellos disk (Windows Professional SP2 & SP3). Now I've put it in the computer but I don't really know what to do now.

I'm at the Windows XP Professional Setup blue screen with the options:
  • To set up Windows XP now, press ENTER.
  • To repair a Windows XP installation using Recovery console, press R.
  • To quit Setup without installing Windows XP, press F3.
When I press ENTER, it tells me:

Setup cannot find the End User Licensing Agreement (EULA).
Setup cannot continue. To quit, press F3.


When I press R, I don't know what to type in the recovery console. When I chkdsk, it tells me

c0000139 {Entry Point not found}
The procedure entry point NtSerializeBoot could not be located in the dynamic link library ntdll.dll.


Please help guide me through this. Thanks in advanced. :lol:

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#2 noknojon

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Posted 28 May 2012 - 03:04 AM

ARCDC ( Automatic Recovery CD Creator)

http://artellos.com/arcdc-page

If you look, the website provides instructions for running ARCDC:

>>Please download ARCDC from Artellos.com: http://artellos.com/arcdc-page
Double click ARCDC.exe
Follow the dialog until you see 6 options.
Please pick (for example): Windows Professional SP2 & SP3
You will be prompted with a Terms of Use by Microsoft, please accept.
You will see a few DOS screens flash by, this is normal
Next you will be able to choose to add extra files. Select the Default Files
The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your Desktop.
Download and install ImgBurn for best creation of the ISO .



Note: You need to burn the ISO to a CD, which is not the same as just writing/copying it to a CD. Please use the BurnCDCC program as instructed above.

Then, you need to do the following:

Step 1. Insert the created CD into the CD-ROM drive, and restart the computer.

Step 2. If the computer does not boot from the CD, you need to change its boot order in the BIOS.

Step 3. Restart your PC

Step 4. Watch the computer carefully, as it boots fast, and you need to find out which key takes you to Setup.
- Normally, it is F2 or Del, but on some computers it may be a different one.

Step 5. Once in the computer's BIOS, go to the tab where you can set the boot order.

Step 6. If the CD-drive is not at the top of the boot order, move it to the top of the list.

Step 7. Once the CD-drive is at the top of the boot order, go to Exit and select: Exit saving changes.

Step 8. The computer should now boot from the CD.

Step 9. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

Step 10. When prompted to choose a Windows installation, type 1 and press: Enter

Step 11. When prompted to type the Administrator password, if the administrator password is blank, just press: Enter.

Step 12. When the command prompt opens, type any command accepted by the Recovery Console. A search for Recovery Console commands will provide these.

Step 13. If your system can't find a partition from which to boot, try fixing the MBR.

Step 14. For example, type fixmbr and press: Enter.

Step 15. When done, type Exit and press Enter to reboot the computer and boot normally into Windows.

Good Luck with this -

Edited by noknojon, 28 May 2012 - 05:01 AM.


#3 AustrAlien

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Posted 28 May 2012 - 04:55 AM

I believe you have successfully created the XP Recovery Console CD and successfully booted from it. The error you received after successfully starting the RC and attempting to run chkdsk:

c0000139 {Entry Point not found}
The procedure entry point NtSerializeBoot could not be located in the dynamic link library ntdll.dll.

is a result the disk file-system corruption, and will not allow the use of the chkdsk command in this instance.

The disk file-system is corrupt: It is corrupt in a way that prevents chkdsk from running. We are going to have to look for a way around this, and I can think of 3 possibilities:
  • Boot with a Vista or Windows 7 installation disk and attempt to run chkdsk from the command prompt.
  • Use noahdfear's bootable tool to run chkdsk using NTFS4DOS.
  • Create a bootable Linux CD, and run a tool that is a little like chkdsk on a Windows system, namely ntfsfix.
There is fourth alternative of course, and that is to use a bootable Linux CD operating system to access the hard drive and retrieve any important files, and then wipe the drive and format, and install Windows afresh.

Questions:
  • Do you have the means to reinstall the operating system?
  • Do you have available or have access to a Vista or Windows 7 installation disk?
The above assumes that there is no problem with the hard drive itself: Before we do anything else we should test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.

Edited by AustrAlien, 28 May 2012 - 04:58 AM.

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#4 AustrAlien

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Posted 28 May 2012 - 05:03 AM

I forgot to include this as the first task for you ....

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

===============
Edit: Oh dear, I am forgetful tonight ...

Have you tried the other options available:
  • Safe Mode
  • Safe Mode with networking
  • Safe Mode with Command Prompt
  • Last known good configuration ... ?
What was the result?

Edited by AustrAlien, 28 May 2012 - 05:09 AM.

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#5 teacake

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Posted 28 May 2012 - 06:01 AM

THE BSOD only shows the second red box in the picture. It says

*** STOP: 0x00000024 (0x00190203, 0x82760348, 0xC0000102, 0x00000000)


Have you tried the other options available:

  • Safe Mode
  • Safe Mode with networking
  • Safe Mode with Command Prompt
  • Last known good configuration ... ?
What was the result?

I have done all of them. I'm in a reboot loop.


ARGHH. No I don't have a Windows 7 disk. I thought I did.

Edited by teacake, 28 May 2012 - 06:17 AM.


#6 AustrAlien

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Posted 28 May 2012 - 06:25 AM

STOP 0x00000024: NTFS_FILE_SYSTEM
  • Good. No surprises there.

One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error.


Next step: Test the hard drive.

Let me know if you do manage to find/borrow a Vista or Win7 disk. Otherwise we will move on to try one of the other methods ... if the hard drive checks out OK.

Edited by AustrAlien, 28 May 2012 - 06:27 AM.

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#7 teacake

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Posted 28 May 2012 - 06:33 AM

[*]Use noahdfear's bootable tool to run chkdsk using NTFS4DOS.


Where do I get this from?

Is it this? http://noahdfear.geekstogo.com/click%20counter/click.php?id=1

Edited by teacake, 28 May 2012 - 06:41 AM.


#8 AustrAlien

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Posted 28 May 2012 - 06:46 AM

No, not that link!!!

=========================
Please try the following ...

Let's use a FreeDOS image for CD that contains a few tools (compiled & hosted by noahdfear).

The first step is carried out using a working computer.
:step1: Download NTBR_CD.exe and create a bootable CD:
  • Save the file to your Desktop and double-click it. This will create a folder named NTBR_CD.
  • Open the folder and locate BurnItCD: Launch it by double-clicking it.
  • When BurnCDCC opens, click Start: The CD tray will open.
  • Insert a blank CD and click OK.
    The tray will close, burn the image and then eject the disk.

:step2: Run chkdsk on the problematic computer.
  • Boot the affected computer with the new CD.
  • Once presented with the boot screen press <ENTER> to boot from the CD.
    After a warning screen there is a keyboard language options screen.
  • Press <ENTER> to leave it at EN-US.
    You should now be at the Tool options screen.
  • Type 5 and press <ENTER> to choose the command prompt.
    You will see an X:\> prompt, where X: is the ramdrive (temporary drive space in memory).
  • At the command prompt type the following bolded command:

    tools\ntfs4dos\chkdsk
  • and press <ENTER>.
    You will be prompted (in ?Dutch) to press <ENTER>.
  • Press <ENTER> to start the check disk utility.
    Check Disk will check all attached drives and attempt to correct any errors.
    Please make a note of any errors found or corrections made.
  • When it completes type menu and press <ENTER> to return to the tools menu.
  • Type 6 to select Quit, and press <ENTER>.
  • Press <Ctrl+Alt+Del> to restart, and remove the CD.
  • Allow the computer to attempt booting normally and let me know the outcome.
Please let me know if chkdsk reports any errors or corrections made, or if it completes without incident.
***(With thanks to noahdfear for the above tool and instructions.)
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#9 teacake

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Posted 28 May 2012 - 07:49 AM

OMG!! Thank you sooo much! I made it in without any problems!
Thanks soo much AustrAlien for helping! :heart:

#10 AustrAlien

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Posted 29 May 2012 - 12:30 AM

Good result! :thumbup2:

Can I assume that the hard drive tested OK?

Let's run chkdsk and get a look at the log.

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk.
  • Open "My Computer"
  • Right-click on the drive that you wish to check > Properties > Tools > and in the "Error checking" section, click on "Check now".
  • Place a tick in both boxes > Start.
  • If the disk you have chosen is the system disk:
  • A message will notify you that a restart is necessary: Click OK, and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This test will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

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#11 teacake

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Posted 29 May 2012 - 08:43 AM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 29/05/2012
Time: 14:37:42
User: N/A
Computer: VI-S6EC3N0CP6Z2
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 5 unused index entries from index $SII of file 0x9.
Cleaning up 5 unused index entries from index $SDH of file 0x9.
Cleaning up 5 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

80035798 KB total disk space.
21336492 KB in 66414 files.
26028 KB in 4785 indexes.
0 KB in bad sectors.
155958 KB in use by the system.
65536 KB occupied by the log file.
58517320 KB available on disk.

4096 bytes in each allocation unit.
20008949 total allocation units on disk.
14629330 allocation units available on disk.

Internal Info:
00 4c 01 00 2b 16 01 00 3f 5e 01 00 00 00 00 00 .L..+...?^......
18 02 00 00 00 00 00 00 b5 05 00 00 00 00 00 00 ................
52 3a 66 03 00 00 00 00 52 cc 64 22 00 00 00 00 R:f.....R.d"....
7a e0 ac 0c 00 00 00 00 ea 1e b8 46 02 00 00 00 z..........F....
42 ad 25 3d 03 00 00 00 96 fc 77 bd 05 00 00 00 B.%=......w.....
99 9e 36 00 00 00 00 00 88 38 07 00 6e 03 01 00 ..6......8..n...
00 00 00 00 00 b0 46 16 05 00 00 00 b1 12 00 00 ......F.........

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



#12 AustrAlien

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Posted 29 May 2012 - 03:43 PM

Excellent! All good there. :thumbup2:

You're set to go. Take care.
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#13 teacake

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Posted 31 May 2012 - 08:39 AM

thanks so much!! :hug:

#14 AustrAlien

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Posted 31 May 2012 - 08:41 AM

You're welcome! :hug:
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#15 Loopig

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Posted 07 July 2012 - 09:26 AM

Hi!

I have almost the same problem as teacake, quoted below.
the system driver loading stops a "mup.sys" and BSOD appears after.
my BSOD code is:
*** STOP: 0x0000007B (0xF7BBB524, 0xC0000034, 0x00000000, 0x00000000)

I couldn't use safe mode, I have tried the "NTBR_CD" and used CHKDSK and waited for almost 24 hours to finish but my problem with BSOD still exist..
I am trying it again to find some luck..

oh one thing.. on the processing of CHKDSK a message can be seen:
"File record segment 114871 is unreadable."
"File record segment xxxxxx is unreadable."

about 1216 bad file records were found and is still processing as of this writing..
If the problem will still appear after "CHKDSK" I am planning to use the "GetxPUD" to log a report and post it, hoping for some info..

Please help.. thanks



Hello guys :P

My computer kept restarting. I've downloaded the ARCDC from Artellos disk (Windows Professional SP2 & SP3). Now I've put it in the computer but I don't really know what to do now.

I'm at the Windows XP Professional Setup blue screen with the options:

  • To set up Windows XP now, press ENTER.
  • To repair a Windows XP installation using Recovery console, press R.
  • To quit Setup without installing Windows XP, press F3.
When I press ENTER, it tells me:

Setup cannot find the End User Licensing Agreement (EULA).
Setup cannot continue. To quit, press F3.


When I press R, I don't know what to type in the recovery console. When I chkdsk, it tells me

c0000139 {Entry Point not found}
The procedure entry point NtSerializeBoot could not be located in the dynamic link library ntdll.dll.


Please help guide me through this. Thanks in advanced. :lol:


Edited by Loopig, 07 July 2012 - 09:31 AM.





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