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Desktop Icons Won't Move & No Sound


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21 replies to this topic

#1 jamiehart

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Posted 28 May 2012 - 02:26 AM

Hi,

On the 13th May I posted this problem on the virus and malware section

I have a computer with Windows XP installed. It's getting a little old now and recently the operating system would not load when I started the computer. I took it to a local computer repair shop who said the disk had numerous errors which they claim to have "repaired".

Anyway they got the machine to work again after a fashion but I have 3 residual problems which they can't fix.

1) I cannot move any icons/folders on the desktop
2) I cannot open some, not all, items on the desktop as its claimed I don't have permissions to do this
3) I have no sound at all

Since then I have been in daily contact with Nasdaq as he has been trying to assist me.

On the 26th he posted the following last response :

"I think it's all related to Permission.

I suggest you start a new topic in Windows XP Forum.
http://www.bleepingcomputer.com/forums/forum56.html

An expert in that operating system will be able to help you.

This area is not my domain."

Hence the posting and hope someone here can help.

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#2 noknojon

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Posted 28 May 2012 - 04:41 AM

Hi -
Not sure if you have had a go at this idea yet - First make sure you set a Restore Point -

Copy each one of the below, and paste it into your START > RUN > OK and run it, then do the same with the other one.....
Don't ask me exactly what they do (maybe someone on the forum can tell us) the only thing I know is it solved this problem....

regsvr32 ole32.dll

regsvr32 /i shell32.dll

Hope it works for you




#3 jamiehart

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Posted 28 May 2012 - 06:35 AM

Unfortunately not - but thanks for trying !

#4 hamluis

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Posted 28 May 2012 - 07:43 AM

<<I took it to a local computer repair shop who said the disk had numerous errors which they claim to have "repaired".>>

A failing hard drive...cannot be "repaired". Did you get any detail on the aforementioned "disk errors"?

Please...Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Then...download and run mini toolbox .

Checkmark only the box reflecting Lisst last 10 Event Viewer errors. click Go.

Copy and paste (into your next post) the onscreen results.

Louis

#5 jamiehart

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Posted 28 May 2012 - 12:05 PM

http://speccy.piriform.com/results/27sWwJErkFdqPvP4TSmVsrp

Here's the speccy result URL above.

Below is the MiniToolbox results


MiniToolBox by Farbar
Ran by N800C (administrator) on 28-05-2012 at 19:03:06
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/28/2012 06:59:04 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:59:04 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:30 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:30 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:29 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:26 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:26 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:22 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:21 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.

Error: (05/28/2012 06:57:18 PM) (Source: Userenv) (User: NETWORK SERVICE)NETWORK SERVICE
Description: Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.


DETAIL - Access is denied.


System errors:
=============
Error: (05/28/2012 05:13:00 PM) (Source: Dhcp) (User: )
Description: The IP address lease 46.134.135.147 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 31.60.143.224 (The DHCP Server sent a DHCPNACK message).

Error: (05/28/2012 03:57:13 PM) (Source: Dhcp) (User: )
Description: The IP address lease 37.47.159.171 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 46.134.135.146 (The DHCP Server sent a DHCPNACK message).

Error: (05/28/2012 03:56:48 PM) (Source: Dhcp) (User: )
Description: The IP address lease 31.60.46.175 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 37.47.159.170 (The DHCP Server sent a DHCPNACK message).

Error: (05/28/2012 01:28:45 PM) (Source: Dhcp) (User: )
Description: The IP address lease 31.60.7.180 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 31.60.46.174 (The DHCP Server sent a DHCPNACK message).

Error: (05/26/2012 02:52:27 PM) (Source: Dhcp) (User: )
Description: The IP address lease 31.62.131.250 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 87.96.53.192 (The DHCP Server sent a DHCPNACK message).

Error: (05/26/2012 01:42:00 PM) (Source: Dhcp) (User: )
Description: The IP address lease 91.94.218.33 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 31.62.131.249 (The DHCP Server sent a DHCPNACK message).

Error: (05/26/2012 09:47:59 AM) (Source: Dhcp) (User: )
Description: The IP address lease 46.134.133.226 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 91.94.218.34 (The DHCP Server sent a DHCPNACK message).

Error: (05/25/2012 09:55:00 AM) (Source: Dhcp) (User: )
Description: The IP address lease 46.134.29.14 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 46.134.133.225 (The DHCP Server sent a DHCPNACK message).

Error: (05/25/2012 09:09:01 AM) (Source: Dhcp) (User: )
Description: The IP address lease 31.62.119.200 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 46.134.29.15 (The DHCP Server sent a DHCPNACK message).

Error: (05/24/2012 08:56:50 AM) (Source: Dhcp) (User: )
Description: The IP address lease 31.60.182.154 for the Network Card with network address 00F1D000F1D0 has been
denied by the DHCP server 31.62.119.199 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (05/28/2012 06:59:04 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:59:04 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:30 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:30 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:29 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:26 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:26 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:22 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:21 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.

Error: (05/28/2012 06:57:18 PM) (Source: Userenv)(User: NETWORK SERVICE)NETWORK SERVICE
Description: Access is denied.


**** End of log ****

#6 hamluis

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Posted 28 May 2012 - 03:27 PM

IMO, those "access denied" errors point to a damaged/corrupted profile.

To test that, I would create an additional user profile (with admin privileges) and then log into it and see if the same problems exist.

Windows XP Problems if Your Profile Is Damaged - http://support.microsoft.com/kb/326688

Windows cannot load your profile because it may be corrupted - http://windowsxp.mvps.org/corruptprofile.htm

Louis

#7 InadequateInfirmity

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Posted 28 May 2012 - 03:47 PM

Open notepad and copy and paste the below into note pad and name it newprofile.bat

@echo off
net user newuser/add /expires:never /passwordreq:no
net localgroup “Administrators” /add new user

Save it to your desktop right click run as admin(xp users double click).Then reboot your machine.Then you will have a new account named newuser

#8 jamiehart

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Posted 29 May 2012 - 02:59 AM

Created the bat file, double clicked it as instructed, rebooted and as far as I can see no difference.

Desktop items still don't move, still have no sound and getting just a tad frustrated with this. Shouldn't I be trying to re-establish the RPC service as it does not appear to be working anywhere ?

#9 narenxp

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Posted 29 May 2012 - 06:45 AM

Created the bat file, double clicked it as instructed, rebooted and as far as I can see no difference.

Actually bat file was to create an account called new user.Can you log in to new user account?

DO you have any of these issues in safemode?

Edited by narenxp, 29 May 2012 - 06:50 AM.


#10 jamiehart

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Posted 29 May 2012 - 12:04 PM

No unfortunately.

The new user account window is a box with a forward and back button but no way to enter any detail.

In safemode I get a plain black screen with no desktop icons.

#11 hamluis

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Posted 29 May 2012 - 12:26 PM

Did you try following...the Microsoft guidance on creating a new profile?

Louis

#12 jamiehart

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Posted 30 May 2012 - 02:23 AM

Tried but can't Louis.

Should we not be trying to establish the RPC service ?

#13 hamluis

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Posted 30 May 2012 - 06:58 AM

If you have a damaged profile...I don't see how you can count on anything occurring properly while that profile is being used.

The profile reflects more than just ability to logon...it impacts that user's ability to execute anything.

<<Should we not be trying to establish the RPC service ?>>

I'm not following whatever your line of thought may be...what do you mean...and why?

Louis

#14 jamiehart

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Posted 30 May 2012 - 07:52 AM

I thought the speccy result at http://speccy.piriform.com/results/27sWwJErkFdqPvP4TSmVsrp might have highlighted the problem

#15 jamiehart

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Posted 01 June 2012 - 02:16 AM

don't know if anyone can help at all now but Windows won't load when I start the system. Try's to but then stops and starts again. Same when I try to start in safemode




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