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Identity Theft--is it my computer?


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#1 Geldeth

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Posted 26 May 2012 - 11:13 AM

Hi,

My brother strongly recommended this site for fixing my problem. A few weeks ago my bank card was zapped by a few fraudulent charges. I went through the process of cancelling the card and ordering a new one. Then this morning I was contacted a second time about charges made to a different credit card! The only connection I can make between the two is their use to pay bills and purchase items on my home computer. I am running Windows Vista 64bit. I have previously run the latest versions of Avast! virus scan, Malwarebytes anti-Malware software, and Spyware Terminator, but I've had no success in locating anything malicious. Can you help me make sure my system is clean?

- Geldeth

Edited by Geldeth, 26 May 2012 - 11:58 AM.


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#2 Broni

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Posted 26 May 2012 - 12:12 PM

Since this is rather sensitive subject you'll do better with some more advanced checks...

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Geldeth

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Posted 27 May 2012 - 09:55 AM

I have completed all the steps in the guide and begun a new topic in the Malware removal section: http://www.bleepingcomputer.com/forums/topic455021.html

Thank you for your help in this first step, Broni!

- Geldeth




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