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#1 AndresJaramillo

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Posted 25 May 2012 - 06:52 PM

Hello everyone

I am writing you because in my house we have got 2 computers, but since last weekend my wife's computer has started to have issues everytime she tries to surf the web.
Eventhough the system shows that it has full signal, every now and then it allows her to get into some webplaces, the rest of the times it shows her as if the computer could not find the web address she entered.
Additionally when whe tries to log into www.google.com she gets a error that says "NGYNX error".

I've tried to set up the wi fi network a couple of times but nothing happens, also I want to ket you know that I am currently using the same connection and in my laptop and PS3 it works perfectly.

What can I do? show I run the combofix that I've read about?

Thanks again

Andrés Jaramillo

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#2 NpaMA

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Posted 25 May 2012 - 07:27 PM

The NGYNX error sounds like a hosts file hijacking/malware issue. I'd recommend you follow this topic and post here. Also state the Anti-Virus/Security programs you use in your post there.

The reason I say it's most likely malware based is because Google does not use NGYNX web servers.

Edited by NpaMA, 25 May 2012 - 07:29 PM.


#3 Queen-Evie

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Posted 26 May 2012 - 08:22 PM

What can I do? show I run the combofix that I've read about?



No, you should not run Combofix. If it is determined that your system is infected you will be directed to run Combofix if a TRAINED malware removal specialist thinks it is needed.

Combofix is not meant to "fix" general computer problems.

ComboFix is a program, created by sUBs, that scans your computer for known malware, and when found, attempts to clean these infections automatically.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix



Publisher's Description
From sUBs:
Combofix was designed to scan a computer for known malware, spyware (SurfSideKick, QooLogic, and Look2Me as well as any other combination of the mentioned spyware applications) and remove them.

http://download.cnet.com/Combofix/3000-8022_4-75221073.html


Edited by Queen-Evie, 26 May 2012 - 08:27 PM.


#4 narenxp

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Posted 26 May 2012 - 10:06 PM

The NGYNX error sounds like a hosts file hijacking/malware issue. I'd recommend you follow this topic and post here. Also state the Anti-Virus/Security programs you use in your post there.

The reason I say it's most likely malware based is because Google does not use NGYNX web servers.



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