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Windows Recovery Series crashed my laptop


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#1 Jklsr55

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Posted 25 May 2012 - 06:37 PM

Hey folks. Sorry for not starting out in the intro forum. I am up against it and need some help. My wife works from home as a medical transcriptionist. Her laptop is an Acer 5100 with a version on Windows 7 I got somewhere and to be honest can't remember. She got swarmed with this Windows Recovery Series virus/malware thing yesterday. I got the thing in safe mode and ran a quick scan of Malwarebytes. It looked great... no more virus. I decided to run the full scan and thats when it happened. I got some kind of error from Malwarebytes and it froze up. I tried to start it and here we are... It wont boot in safe mode, networking, command, nothing. I copied a recovery disk and tried to run it but it will not read the disk. My wife needs this laptop for work. Any advice?? I am a master plumber and would gladly swap trade secrets with any it folks out there!!
I can usually find my way out of these tech issues but this has me baffled...

I sure would appreciate any input.

Many thanks,

Jeff Legg
Billings, Montana

Edited by hamluis, 26 May 2012 - 11:04 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Elise

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Posted 30 May 2012 - 02:32 AM

Hello, and sorry for the delay.

Please start the computer and tap F8 until the Advanced Boot Options menu opens. Select Repair Windows and let me know if that loads the Recovery environment and if you can enter it.

regards, Elise


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