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#1 RicknCarol

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Posted 25 May 2012 - 03:16 PM

Hi. First time here, But I'm ready to pull my hair out.

- Was paying for McAfee premium service and one day - 3 weeks ago machine was freezing. McAfee was supposed to call me withing 15 minutes. They still have not called

- Used a company I'm not going to mention that had all 2nd and 3rd level support outsourced. I know a little about the computers. They did show me that my 2 machins in my tiny network were infected with a Trojan and I a crap load of Malware on it. I also paid for 3 months of tech support. They did clean the machines. ANd they are both runnin faster. But I don't believe it is protected. I;m not getting too much support from them. They keep telling me they are not on the machine.

- I'm beginning to think it is these idiots that are sigining onto my machine. When I run NETSTAT alone or with -a or -an commands I see IP address's Established. This is when nothing else is running on my machine. ANd the machine is running slower.

- I disabled the Administrator ID to see what would happen and they manually wrote in the Administrator desktop,ini file " This is Dirty ". I disabled the Fax and Telephony service.

- Now I see a service called MpKsl45735ff9 has been started in system even viewer.

- I run Microsofts Malware and Security Scanner and Microsoft Essentials Virus Scan once a week.

Any suggestions, I don't want to screw up my machine.

Thanks, Carol and RIck.

Any words of wisdom is appreciated

Edited by RicknCarol, 25 May 2012 - 03:18 PM.


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#2 boopme

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Posted 25 May 2012 - 08:36 PM

Hello and welcome.. we neeed a deeper look to know exactly what is going on.. Please re-post.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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