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Blue Screen of Death

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#1 Beeky


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Posted 25 May 2012 - 05:13 AM

I have an old Aspire 5670 laptop running Vista. It suit my purposes and generally runs ok. However, from time to time when I start up I get the blue screen of death. This is usually fixed by running in safe mode and then restarting. On checking how I can get rid of this problem I am told to update my drivers as one or more may have been corrupted. I have Driver Detective and it scans and tells me what drivers are out of date. However when I try to download a chipset or other driver it tells me the file is read only and to close any programs that are using the file. How do I know which programs are using the file and how do I stop them while I download the update driver please?

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#2 Allan


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Posted 25 May 2012 - 06:50 AM

1) Stop using Driver Detective or ANY 3rd party driver utility

2) To obtain new drivers for your system the ONLY place to go is the website of your laptop manufacturer

3) Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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