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Webcam disappeared

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#1 dacbiet


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Posted 25 May 2012 - 01:06 AM

I have a Dell Inspiron 1545. The webcam was working fine. Then I started getting a message about a USB device problem (Code 43: Windows has stopped this device because it has reported problems). The device manager indicates an "unknown device" with a yellow triangle and an exclamation point. The webcam does not appear to be installed on my computer any longer. I tried downloading the drivers again, but no luck. When I try to use Yahoo video chat or Skype (I have previously used both), I get messages saying no camera is set up. When I click the link to 'set up' the webcam, no webcam can be found on my computer. I would like to see if someone can help me get it back! I'm in Vietnam right now and don't have any of the discs that came with my computer. I'm using Windows 7. Thanks.

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#2 Larry D. Lawrence II

Larry D. Lawrence II

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Posted 29 May 2012 - 04:31 PM

I believe this is a hardware issue and not adriver/software issue. I have seen this happen when a usb port was shorted onthe motherboard you may want to look at the USB ports and ensure no foreignobjects are in them, also make sure no damage is apparent to the ports themselves.Unhook all external devices from the laptop and see if the webcam shows in thedevice manager then. If this does not resolve the issue then I would replacethe cable in between the webcam and motherboard and see if that corrects theissue. If it still does not replace the internal webcam.

Larry D. Lawrence II
Dell, HP, Toshiba, Apple, Lenovo, and IBM Certified Technician

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