Could a memory problem somehow be related to this?
Curious issue: You've done a good job pinpointing the problem.
Let's collect some more information: I'll have a look at it and help you try to resolve the problem.
- I realise it is unlikely there are any minidumps to be collected, but the other information gathered (eg. the event logs) may assist.
Download the following 2 files and save both
to the My Documents
Go to the My Documents
folder and run #1 (BSOD_XP_v1.3_jcgriff2_PROD_.exe). (That will also run #2.)It will take a little time to complete: Please be patient and wait for it to finish.
A new folder named TSF_XP_Support
will be created in My Documents
Zip up the newly created TSF_XP_Support
- Right-click on the TSF_XP_Support folder > Send to ... > Compressed (zipped) Folder.
The newly created zip file will be located in the My Documents folder.
Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.Note: The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
See the suggestions in the following links for recommendations on file sharing websites:
Please Publish a Snapshot using Speccy
, and post a link to it in this thread.
- It is a convenient and accurate way of providing us with details of your computer specifications.
Please download MiniToolBox
, save it to your desktop and run it.
- Checkmark the following checkboxes:
- Click Go.
When the scan is finished, a text file will open in a Notepad window.
- Copy the entire contents of the Notepad window, and paste in your reply.
(Result.txt will be saved in the same directory the tool is run.)