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Windows 7 Ultimate Can't Start Help and Support


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#1 steviec

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Posted 24 May 2012 - 10:09 PM

I have a Dell Inspiron 32 bit running Window 7 Ultimate. When I try to get help and support by hitting the help icon i get the message "Help and Support can't start". I went to the Microsoft Website and did what was in the knowledge base as far as starting and stopping service and doing the selective start but i am having the same problems. Can anyone give me a suggestion on how to fix this problem?

thanks

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#2 sundavis

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Posted 29 May 2012 - 02:33 PM

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/the-error-message-windows-help-and-support-cant/ee5b6def-b895-47c5-9193-1d6d429a202b?msgId=c3a6b89d-c1a1-4064-8318-815f7f80e4c7

#3 steviec

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Posted 29 May 2012 - 09:44 PM

thank you for the suggestion but that is the exact same website i originally tried and i did all that was suggested there. Do you have any other suggestions that may help? I was wondering if system restore would work but i am afraid i might lose something

#4 sundavis

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Posted 30 May 2012 - 03:46 AM

Try the following thread and do as instructed. If still no joy, you had better try System Restore or Repair Install

http://support.microsoft.com/kb/917607

#5 steviec

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Posted 01 June 2012 - 07:04 PM

thank you for your help i used the windows repair install and my problem was solved. i truly appreciate you help

#6 sundavis

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Posted 13 June 2012 - 06:28 AM

:thumbup2:




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