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Vista Computer crashes constantly


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#1 LisaAWG

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Posted 24 May 2012 - 08:10 PM

Hello,

My computer crashes constantly, I did a system restore, but that didn't help. The computer just freezes and I have to do a hard reboot. I've already worked w/ one of your antivirus moderators and I'm Malware free. He's suggested it was an software/hardware issue...

A couple of times when I was doing a scan, as per the moderator, the computer crashed and the blue screen came up w/ the following:

A problem has been detected & Windows has been shut down to prevent damage to your computer...

I'm now working in SafeMode.

I've got an HP desktop using Vista.

Thanks.

Lisa

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#2 AustrAlien

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Posted 24 May 2012 - 08:21 PM

Previous topic with boopme in Am I Infected? forum:
  • http://www.bleepingcomputer.com/forums/topic453905.html
Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

AustrAlien
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#3 LisaAWG

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Posted 05 September 2012 - 05:10 PM

Hello,

Can I still get help for this topic? I've been using an alternate computer and the infected computer has been turned off for the most part...

I hope I've done all the steps as completely as possible.

Thanks for all your help.


https://www.box.com/s/db9196887c0d0c3ef5ed

Question 5 answers
• OS - Vista
• x86 (32-bit)
• What was original installed OS on system? - Vista
• Is the OS an OEM version - came pre-installed on system
• Age of system (hardware) - purchased 2007/08 (?)
• Age of OS installation - no changes made to the OS

• CPU - I don't know what you mean...
HP m8020n, Intel Core 2 CPU 6420 @ 2.13 GHz 2.13 GHz
• Video Card - I don't know where to find this info? No changes were made, whatever came in the computer.
• MotherBoard – I don’t know
• Power Supply - brand & wattage – I don’t know

• System Manufacturer - HP
• Exact model number (if laptop, check label on bottom) m8020n



http://speccy.piriform.com/results/LkgxzAr0n4pME8EnY0sJCGH

#4 AustrAlien

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Posted 05 September 2012 - 05:24 PM

No problem! I have all your information on my computer now. Thank you.

Give me some time to review the info and I will get back to you with my findings.
AustrAlien
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#5 AustrAlien

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Posted 11 September 2012 - 06:13 PM

Lisa,

I am sorry about such an extended delay. I have reviewed your information: There is not too much wrong that I have been able see.

I am a little concerned about the temperatures reported by Speccy: They seem to be a little on the warm side.
CPU Intel Core 2 Duo E6420 @ 2.13GHz: 59 °C
Motherboard ASUSTek Computer INC. LEONITE (Socket 775): 54 °C
Graphics 128MB GeForce 7350 LE (MSI): 69 °C
It is possible that over-heating may be causing your problem: "The computer just freezes ...".

The box is around 5 years old:
  • How long since the box has been opened up, and the dust and fluff cleaned out?

=======================
BSOD BUGCHECK SUMMARY: 4 minidumps available
................................................................
Loading Dump File [C:\CactusIsland\LisaAWG_BC\Windows7_Vista_jcgriff2\Mini052312-02.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Thu May 24 08:17:41.181 2012 (UTC + 10:00)
System Uptime: 0 days 0:07:46.061
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+159 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
DEFAULT_BUCKET_ID: STRING_DEREFERENCE
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x7E
STACK_TEXT:
a692c420 822fb858 8443b0d0 00000000 af92cc04 nt!ExDeferredFreePool+0x159
a692c488 aefb8d25 ca93b330 00000000 a692c504 nt!ExFreePoolWithTag+0x852
WARNING: Stack unwind information not available. Following frames may be wrong.
a692c498 8600e538 ca93b330 00000000 c275be90 SRTSP+0x65d25
a692c504 86068bad 84d72aa8 ca91d000 a692c5d0 NAVEX15+0x4538
a692c538 860101b2 86184b88 ca92e770 a692c5d0 NAVEX15+0x5ebad
a692c5a8 860131c1 00000000 86184b88 ca93c608 NAVEX15+0x61b2
a692c62c 86013656 ca93c608 00000003 ca92e7f8 NAVEX15+0x91c1
a692c66c 8601368d bddb49b8 ca92e770 ca93c008 NAVEX15+0x9656
a692c69c aefb5822 bddb49b8 ca92e770 ca93c008 NAVEX15+0x968d
a692c6f8 aefb7a95 906d709a 00000008 bddb49b8 SRTSP+0x62822
a692c754 aefa5095 aef75e88 ca92e758 bc06a954 SRTSP+0x64a95
a692c7c8 aefa6b04 822c4eb7 a7a91af0 ca92e758 SRTSP+0x52095
a692c7e4 aefa7134 86520d60 a692c880 ca92e758 SRTSP+0x53b04
a692c808 aef7c5eb 0865c2db 86520db8 86520d00 SRTSP+0x54134
a692c85c 82ce70f3 86520d60 a692c880 00000000 SRTSP+0x295eb
a692c8c0 82cea090 00520d00 00000000 86520d00 fltmgr!FltpPerformPostCallbacks+0x1f1
a692c8d4 82cea5c6 86520d00 86505b20 a692c914 fltmgr!FltpProcessIoCompletion+0x10
a692c8e4 82ceac37 86aba688 86505b20 86520d00 fltmgr!FltpPassThroughCompletion+0x94
a692c914 82cfd643 a692c934 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2e1
a692c960 8225299a 86aba688 86ab76a0 cadbff34 fltmgr!FltpCreate+0x2a1
a692c978 8244d6b7 be9fe117 84a46cf8 c4f1fbd0 nt!IofCallDriver+0x63
a692ca48 82450329 868cd6c0 00000000 86476cd0 nt!IopParseDevice+0xf61
a692ca80 8243b665 84a46cf8 00000000 86476cd0 nt!IopParseFile+0x46
a692cb10 82449084 8000224c a692cb68 00000240 nt!ObpLookupObjectName+0x11e
a692cb74 8244e7be a692cc7c 00000000 ffffff00 nt!ObOpenObjectByName+0x13c
a692cbe8 823d7b02 a692ccb0 00100080 a692cc7c nt!IopCreateFile+0x63b
a692cc30 aefaf007 a692ccb0 00100080 a692cc7c nt!IoCreateFile+0x38
a692ccb8 aefaf8d5 b0e7d688 8000224c b95fab20 SRTSP+0x5c007
a692ccd4 aefb040c b0e7d688 8000224c 0865c7b7 SRTSP+0x5c8d5
a692cd30 aefb120e 8000224c 0865c7fb 00000000 SRTSP+0x5d40c
a692cd7c 823e3fe2 b95fab20 be9fe69f 00000000 SRTSP+0x5e20e
a692cdc0 8224cf0e aefb0f00 b95fab20 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
FAILURE_BUCKET_ID: 0x7E_nt!ExDeferredFreePool+159
Bugcheck code 1000007E
Arguments c0000005 822fc770 a692c320 a692c01c
BiosVersion = 5.13
BiosReleaseDate = 02/16/2007
SystemManufacturer = HP-Pavilion
SystemProductName = RX883AA-ABA m8020n
SystemFamily = 103C_53316J
SystemSKU = RX883AA#ABA
BaseBoardManufacturer = ASUSTek Computer INC.
BaseBoardProduct = LEONITE
BaseBoardVersion = 5.00
CPUID: "Intel® Core™2 CPU 6420 @ 2.13GHz"
MaxSpeed: 2130
CurrentSpeed: 2133
................................................................
Loading Dump File [C:\CactusIsland\LisaAWG_BC\Windows7_Vista_jcgriff2\Mini052312-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Wed May 23 10:01:41.442 2012 (UTC + 10:00)
System Uptime: 0 days 0:55:25.470
Probably caused by : ntkrpamp.exe ( nt!NtDeviceIoControlFile+0 )
APC_INDEX_MISMATCH (1)
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x1
PROCESS_NAME: aswMBR.exe
FAILURE_BUCKET_ID: 0x1_SysCallNum_7f_nt!NtDeviceIoControlFile+0
Bugcheck code 00000001
Arguments 8245c4c8 00000000 ffff0000 00000000
................................................................
Loading Dump File [C:\CactusIsland\LisaAWG_BC\Windows7_Vista_jcgriff2\Mini050909-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Sat May 9 16:05:32.199 2009 (UTC + 10:00)
System Uptime: 0 days 0:20:34.024
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : _(M___
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: taskmgr.exe
BUGCHECK_STR: 0xF4_taskmgr.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xF4_taskmgr.exe_IMAGE__(M___
Bugcheck code 000000F4
Arguments 00000003 87472620 8747276c 82078400
................................................................
Loading Dump File [C:\CactusIsland\LisaAWG_BC\Windows7_Vista_jcgriff2\Mini050209-01.dmp]
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 6001.18226.x86fre.vistasp1_gdr.090302-1506
Debug session time: Sat May 2 22:50:00.506 2009 (UTC + 10:00)
System Uptime: 5 days 6:00:07.591
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : _(M___
CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: taskmgr.exe
BUGCHECK_STR: 0xF4_taskmgr.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xF4_taskmgr.exe_IMAGE__(M___
Bugcheck code 000000F4
Arguments 00000003 86d76d90 86d76edc 82052400
................................................................

AustrAlien
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#6 LisaAWG

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Posted 18 September 2012 - 02:58 PM

Thanks for your reply AustrAlien.

Sometimes the CPU does seem to be a little hot, but it still crashes after a night of being off. Did I "fry" something in the unit?

I can't remember the last time that it got dusted, so I'm going to assume that it never has, so I will try and clean it.

I'm sorry, I don't understand the dump files that you provided for me.

What should I do? :wacko:

Thanks,

Lisa

#7 AustrAlien

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Posted 19 September 2012 - 05:39 AM

Don't worry about the bugcheck summaries: I really don't think they are any use in helping us work out what the problem might be.

If the box hasn't been opened up and cleaned in 5 years, it is bound to be in need of a blow-out with compressed air. If you don't know what you are doing then best not to go mucking about in there until you find out how to go about it properly, so that you don't risk damaging anything. At this stage, just open the box and have a quick look, especially at the CPU fan and heatsink, to see if they are clogged up with fluff.
AustrAlien
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#8 LisaAWG

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Posted 20 September 2012 - 10:45 PM

Ok, I opened up the CPU and it was quite dusty. I vacuumed up the loose dust. The fan in the center of the unit is quite dusty still and not sure if i should stick my fingers or duster in to clean it up more... Should I start the CPU up?

Thanks.

Lisa

#9 AustrAlien

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Posted 22 September 2012 - 02:30 AM

If you google terms something like clean interior computer, the result will provide many guides as to how to go about cleaning the inside of the box. Read a few of those guides and you will get a general idea of what needs to be done and how to go about it. The most useful item is compressed air (which you can buy in a can) to blow out the fluff and dust that is difficult to reach otherwise.

Note: CPU stands for Central Processing Unit (a small component inside the box), and not to be confused with "the computer".

The most important place to ensure is clean is the heatsink underneath/behind "the fan in the center of the unit" (which I assume to be the CPU fan). The fan sits on a heatsink (something that absorbs heat) which is a metal (aluminium) block of thin blades/fins that allow the air to move between the fins and dissipate the heat that builds up. The heat comes from the CPU which is quite small and buried right underneath the heatsink. Ensure that there is no fluff and dust built up between the fins and that the fan is not clogged up and can spin freely.

*** Warning: Be careful using a vacuum cleaner, and best not to use it at all inside the box.

Test the computer after cleaning and see if it behaves any differently/better.

There are several free small programs that you can use to monitor temperatures etc. inside the box (including CPU temperature), and I suggest you try one or more until you find one that works satisfactorily on your machine.
Try these:

AustrAlien
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#10 LisaAWG

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Posted 22 September 2012 - 06:47 PM

Ok, I cleaned out the dust from the computer and I just turned it on. It froze up again. I wasn't able to do anything on it.

What now??? :(

Thanks

Lisa

#11 AustrAlien

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Posted 22 September 2012 - 06:53 PM

Are you still able to to load and use Windows in Safe Mode &/or Safe Mode with networking?
  • Any problem in either of the Safe Modes?
    Does the "freezing" problem happen in the Safe Modes?

AustrAlien
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#12 LisaAWG

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Posted 23 September 2012 - 12:45 AM

There was no problems when I used the computer in safe mode and with networking. Computer did not freeze in either safe modes.

#13 AustrAlien

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Posted 23 September 2012 - 12:50 AM

Load Windows in Safe Mode (/with networking if you wish), and set up a clean boot. Then re-start and allow Windows to load normally. How does the system behave then? Still freezing? ... or not freezing?

Please try Step 1: Perform a clean boot as instructed in the following link:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Edited by AustrAlien, 23 September 2012 - 12:51 AM.

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#14 LisaAWG

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Posted 23 September 2012 - 10:00 PM

Did a clean boot and started the system up. I just left it running, it downloaded a few Windows updates, it froze when it was installing these updates.

#15 narenxp

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Posted 23 September 2012 - 10:17 PM

Uninstall norton and mcafee security scan plus and see if that improves the performance.

You can install Microsoft security essentials

http://windows.microsoft.com/en-US/windows/products/security-essentials




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