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Slow Internet - Packet Loss.


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#1 Herowai

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Posted 23 May 2012 - 05:57 PM

I'm using Windows 7 Home Premium 64bit.
My desktop is currently wired.
The company name of my internet is Clear.

I've been having really really slow internet for the past week. It's not just on my computer; the connection on my other computer is slow as well. I tried doing speed tests from speedtest.net and speakeasy.net/speedtest but I haven't been able to get the upload speed. I always get an error saying that there was a problem with trying to get the upload files. I also tried doing ping tests a few times from pingtest.net and got this: Posted Image
Posted Image
I've tried calling the company and found that their customer support does not know what they are doing. I was on the phone with them for about two hours. No results. The connection was fine a week ago with no packets being lost or anything. Please help.


MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 23-05-2012 at 15:45:19
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
74.208.10.249 gs.apple.com

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Microsoft Loopback Adapter = Local Area Connection 2 (Hardware not present)
Microsoft Loopback Adapter = Local Area Connection 3 (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : E0-CB-4E-E1-9C-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 23, 2012 2:37:14 PM
Lease Expires . . . . . . . . . . : Wednesday, May 30, 2012 2:37:14 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.208.208
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4057281C-D5E6-47EB-9945-AFAF1A903F5A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 208.67.222.222

Name: google.com
Addresses: 173.194.43.34
173.194.43.33
173.194.43.35
173.194.43.38
173.194.43.39
173.194.43.36
173.194.43.32
173.194.43.40
173.194.43.41
173.194.43.37
173.194.43.46


Pinging google.com [173.194.43.39] with 32 bytes of data:
Request timed out.
Reply from 173.194.43.39: bytes=32 time=77ms TTL=50

Ping statistics for 173.194.43.39:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 77ms, Average = 77ms
Server: resolver1.opendns.com
Address: 208.67.222.222

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Request timed out.
Reply from 209.191.122.70: bytes=32 time=123ms TTL=46

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 123ms, Maximum = 123ms, Average = 123ms
Server: resolver1.opendns.com
Address: 208.67.222.222

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...e0 cb 4e e1 9c f4 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.102 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.102 276
192.168.0.102 255.255.255.255 On-link 192.168.0.102 276
192.168.0.255 255.255.255.255 On-link 192.168.0.102 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.102 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.102 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/23/2012 02:47:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/23/2012 02:38:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/23/2012 08:24:36 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/23/2012 08:15:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 11:16:23 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (05/22/2012 07:52:01 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/22/2012 07:43:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 06:22:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (05/22/2012 06:12:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 04:53:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (05/23/2012 02:37:44 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/23/2012 02:37:18 PM) (Source: Service Control Manager) (User: )
Description: The X5XSEx service failed to start due to the following error:
%%2

Error: (05/23/2012 08:13:54 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/23/2012 08:13:32 AM) (Source: Service Control Manager) (User: )
Description: The X5XSEx service failed to start due to the following error:
%%2

Error: (05/22/2012 09:10:18 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/22/2012 07:41:59 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/22/2012 07:41:38 PM) (Source: Service Control Manager) (User: )
Description: The X5XSEx service failed to start due to the following error:
%%2

Error: (05/22/2012 06:28:05 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/22/2012 06:11:42 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1058

Error: (05/22/2012 06:11:21 PM) (Source: Service Control Manager) (User: )
Description: The X5XSEx service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (05/23/2012 02:47:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/23/2012 02:38:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/23/2012 08:24:36 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/23/2012 08:15:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 11:16:23 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Owner\Downloads\esetsmartinstaller_enu.exe

Error: (05/22/2012 07:52:01 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/22/2012 07:43:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 06:22:09 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/22/2012 06:12:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/22/2012 04:53:27 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 4095.12 MB
Available physical RAM: 2789.12 MB
Total Pagefile: 8188.43 MB
Available Pagefile: 6891.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.09 MB

========================= Partitions: =====================================

1 Drive c: (New Volume) (Fixed) (Total:465.76 GB) (Free:389.97 GB) NTFS
2 Drive d: (D3C1.0.0) (CDROM) (Total:7.6 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest Owner


**** End of log ****

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#2 NpaMA

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Posted 23 May 2012 - 06:46 PM

Since it's a wireless connection, try moving the modem around a bit. Maybe place it in a window facing their tower or up higher on a shelf and see if that makes a difference. A WiMax ISP is not as "plug-and-play" as Cable/DSL would be.

Have you added any new wireless equipment? (Baby monitor, 2-way radio, garage opener, cordless phone, etc.)

#3 Herowai

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Posted 24 May 2012 - 12:25 AM

But it's not a wireless connection if I've got an Ethernet cable connecting to a modem..right? The tower is actually a couple blocks away so the signal as it shows on the modem is strong.

#4 NpaMA

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Posted 24 May 2012 - 01:08 AM

Clearwire is a wireless ISP, and what are the actual signal readings from the Clearwire control panel? The lights really don't represent anything.

I would still recommend trying re-positioning the modem as I said before.

#5 Herowai

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Posted 24 May 2012 - 01:43 PM

If it was working fine a week ago I don't see what good repositioning would do. The fact that the control tower is a couple blocks away pretty much means that I should have really good connection. But the fact that I'm not means its something else and not the position of the modem.

#6 NpaMA

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Posted 24 May 2012 - 04:38 PM

No it doesn't.

Wireless doesn't work like that. Someone around may have installed a directional P2P antenna system that's causing interference, neighbors may have added a baby monitor/cordless phone, etc.

The easiest thing to try with this is to move it around. Also, as I said before what are the actual signal levels?

To check the signal level, login to the modem's control panel and look for something labelled "WiMAX RSSI" and "WiMAX CINR". Post both of those levels in your next reply.

NOTE: RSSI should be listed as "-XX dBm" where XX is a number. The CINR should be listed as "XX dB".

EDIT: Also, another reason for moving it is to look for a different tower. By moving it, it may connect to a tower from a different direction and if it does, it may fix the problem as this "slowdown/latency" issue could be tower related aswell.

Edited by NpaMA, 24 May 2012 - 04:42 PM.


#7 wflint

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Posted 10 June 2012 - 10:20 AM

Hi NpaMA,

Having spent the last two frustrating weeks fighting a similar problem by running numerous spyware/ virus software, replacing the NIC, etc., I took your advice and simply moved wireless AT&T modem/router to a higher physical position in room.

Voila! Speed returned to normal.

Strange that two other computers on LAN, one located next to the slow computer, worked fine the whole time.

Anyway, thanks so much NpaMA. :thumbsup:




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