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Computer infected with SMART HDD - tried user guide and get stuck


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43 replies to this topic

#1 kimb0091

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Posted 23 May 2012 - 11:46 AM

My computer popped up this virus last night and I've been reading everything I can trying to figure out how to fix it. I tried the self help guide and I get stuck because when I'm in safe. Ode, it won't connect to the Internet (connects fine in normal mode). However, when I check my connections, it says I'm connected so I'm not sure what's going on. D I need Internet access in safe mode to fix this, or can I download the RKill program onto my iPad, transfer it to Dropbox and then open it from there in safe mode? I am horrible with computers and almost in tears over here. I do all my work on this computer and I can't do anything right now and I'm super frustrated. Hoping some kind soul can help me out with this. :)

Thanks!
Melissa

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#2 gringo_pr

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Posted 23 May 2012 - 12:24 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 kimb0091

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Posted 23 May 2012 - 01:55 PM

Update - I went in safe mode and renamed the five or so files that were associated with the virus. Then I went back to normal mode, unhid my hidden files, and ran anti malware program and a TDSS Killer. However, the data recovery desktop icon is still there and there is also an icon for it on the bottom left of my screen near the windows button. Should I just recycle these and delete them, or what? I'm kinda scared to touch them. Also, when I click on my windows button, none of the stuff that was in there (my computer, safari, CS4, my pictures, etc) ae all missing. Any way to get those back?

#4 kimb0091

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Posted 23 May 2012 - 01:57 PM

We must have posted at the same time. Should I still try doing what you said?

ETA - thanks!

Edited by kimb0091, 23 May 2012 - 01:57 PM.


#5 gringo_pr

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Posted 23 May 2012 - 02:16 PM

Yes lets start with that and then I will move forward


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 kimb0091

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Posted 24 May 2012 - 09:59 AM

Hi! I'm trying to do the predation guide stuff first, and I'm doing the GMER scan. This thing has been scanning my computer since 6pm last night (almost 16 hours). Is that normal? I had previously ran malware bytes anti-malware and TDSSKiller - I'm not sure if that does the same thing? If you can let me know if I should keep letting this scan, we'll go from there. :)

Thanks again!

#7 kimb0091

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Posted 24 May 2012 - 10:29 AM

Perpetration, not predation. Trying to type from my iPad - gotta love autocorrect. :)

#8 gringo_pr

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Posted 24 May 2012 - 11:43 AM

go ahead and stop GMer (it can be murder)


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 kimb0091

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Posted 24 May 2012 - 12:02 PM

It just finished within the last half hour. :) I'll go on to do what you mentioned above now.

#10 kimb0091

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Posted 24 May 2012 - 12:07 PM

Security check log:


Results of screen317's Security Check version 0.99.38
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes Anti-Malware version 1.61.0.1400
Java™ 6 Update 30
Java™ SE Runtime Environment 6 Update 1
Java version out of date!
Adobe Flash Player 10 Flash Player out of date!
Adobe Flash Player 11.1.102.55
Adobe Reader 8 Adobe Reader out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSASCui.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Windows Defender MSASCui.exe
``````````End of Log````````````

#11 kimb0091

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Posted 24 May 2012 - 12:10 PM

DDS attach notepad:


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/16/2008 11:11:12 PM
System Uptime: 5/23/2012 4:33:50 PM (2 hours ago)
.
Motherboard: MSI | | Boston
Processor: Intel® Pentium® Dual CPU E2200 @ 2.20GHz | Socket 775 | 2200/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 288 GiB total, 61.373 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 1.348 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is FIXED (NTFS) - 466 GiB total, 57.97 GiB free.
L: is FIXED (NTFS) - 1863 GiB total, 1071.036 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1372: 5/21/2012 12:41:42 AM - Scheduled Checkpoint
RP1373: 5/22/2012 9:02:15 AM - Windows Update
RP1374: 5/22/2012 9:04:28 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
.
Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
ACI onPrint Lite
ACI onPrint Pro
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Linguistics CS4
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop 7.0
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Photoshop Elements 6.0
Adobe Photoshop Lightroom 3.6
Adobe Reader 8.1.2
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AIO_Scan
Amazon MP3 Downloader 1.0.12
AppCore
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bay Photo Economy
Bonjour
BufferChm
C4200
C4200_doccd
c4200_Help
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities RemoteCapture DC
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Cards_Calendar_OrderGift_DoMorePlugout
ccCommon
ColorInc ROES
Component Framework
Connect
Copy
CPQ Color By You
CustomerResearchQFolder
CyberLink DVD Suite Deluxe
Dave's Uploader 2.3.11.350
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DocProc
DocProcQFolder
Drive Manager
Dropbox
DVDVideoSoftTB Toolbar
EPSON Print CD
EPSON Printer Software
EPSON R280 User's Guide
eSupportQFolder
Eye-One Diagnostics
Eye-One Match 3.6.1
Eye-One Share
FileZilla Client 3.5.3
FotoFusion v4
Free Video Flip and Rotate version 1.8
Gillware File Viewer
Google Updater
GoToMeeting 4.5.0.416
Hardware Diagnostic Tools
Hewlett-Packard Active Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Experience Enhancements
HP Customer Feedback
HP Customer Participation Program 9.0
HP Demo
HP Easy Setup - Frontend
HP Imaging Device Functions 9.0
HP OCR Software 9.0
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart All-In-One Software 9.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 9.0
HP Total Care Advisor
HP Update
HPPhotoSmartPhotobookWebPack1
HPProductAssistant
HPSSupply
i1ColorPoint 1.0
iCloud
Imagenomic Noiseware 4.2 Professional Plug-in (build 4205)
Imagenomic Noiseware 4.2 Standard Plug-in (build 4205)
Imagenomic Portraiture 2.1 Plug-in (build 2105)
Imagenomic RealGrain 1.1 Plug-in (build 1103)
iTunes
Java Auto Updater
Java™ 6 Update 30
Java™ SE Runtime Environment 6 Update 1
jZip
kuler
LabelPrint
LeapFrog Connect
LeapFrog Tag Junior Plugin
LiveUpdate (Symantec Corporation)
LogMeIn
Malwarebytes Anti-Malware version 1.61.0.1400
MarketResearch
McKenna Easy Order Express
MediaBar
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Miller's ROES
Millers Remote Studio
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer 6.1
My HP Games
Nations Photo Lab ROES Easy
Nikon RAW Codec
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
NVIDIA Drivers
PCIe Soft Data Fax Modem with SmartCP
PDF Settings CS4
Photoshop Camera Raw
Power2Go
PowerDirector
ProDPI ROES
ProlabExpress ROES
PS_AIO_ProductContext
PS_AIO_Software
PS_AIO_Software_min
PSSWCORE
Python 2.5
QuickBooks Simple Start 2008
QuickTime
Realtek High Definition Audio Driver
ROES.whcc
Safari
SAMSUNG USB Driver for Mobile Phones
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Shutterfly Express Uploader
Simply Color Lab ROES
SolutionCenter
SPBBC 32bit
Status
Suite Shared Configuration CS4
SupportSoft Assisted Service
Symantec Real Time Storage Protection Component
SymNet
Toolbox
TrayApp
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wmniper
TurboTax 2011 wrapper
Uninstall 1.0.0.1
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Junior Plugin)
VideoToolkit01
WeatherBug Gadget
WebReg
Windows Driver Package - LeapFrog (FlyUsb) USB (11/05/2008 1.1.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)
WiseConvert Toolbar
Write Me a Memory Font CD Vol II
.
==== Event Viewer Messages From Past Week ========
.
5/23/2012 9:23:55 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
5/23/2012 9:05:21 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: eeCtrl SPBBCDrv spldr SRTSPX SYMTDI Wanarpv6
5/23/2012 9:05:21 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
5/23/2012 9:04:38 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
5/23/2012 9:04:38 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
5/23/2012 9:04:27 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
5/23/2012 9:04:25 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/23/2012 9:04:16 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
5/23/2012 8:56:04 AM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
5/22/2012 10:27:01 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the FLEXnet Licensing Service service to connect.
5/22/2012 10:27:01 PM, Error: Service Control Manager [7000] - The FLEXnet Licensing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/17/2012 8:46:43 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the LiveUpdate service to connect.
5/17/2012 8:46:42 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service LiveUpdate with arguments "" in order to run the server: {03E0E6C2-363B-11D3-B536-00902771A435}
.
==== End Of File ===========================

DDS notepad:


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Don Keybauls at 18:35:16 on 2012-05-23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3325.2186 [GMT -5:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATICKA.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Safari\Safari.exe
C:\Program Files\Safari\Apple Application Support\WebKit2WebProcess.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.comcast.net/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
uURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
mURLSearchHooks: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
mURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.0\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.0\CoIEPlg.dll
TB: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - c:\progra~1\bearsh~1\mediabar\toolbar\BearshareMediabarDx.dll
TB: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autorun=AUTORUN
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ShutterflyStudio] c:\program files\shutterfly\studio\bin\SFlyStudio.exe /trayonly
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AdobeBridge]
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [EPSON Stylus Photo R280 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticka.exe /fu "c:\windows\temp\E_S7B56.tmp" /EF "HKCU"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe
uRun: [SjJIpysnFB.exe] c:\programdata\SjJIpysnFB.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [<NO NAME>]
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [basicsmssmenu] "c:\program files\seagate\basics\basics status\MaxMenuMgrBasics.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\users\donkey~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\don keybauls\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\donkey~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\logoca~1.lnk - c:\program files\gretagmacbeth\i1\eye-one match 3\calibrationloader\CalibrationLoader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\profil~1.lnk - c:\program files\gretagmacbeth\i1\eye-one match 3\ProfileReminder.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
DPF: Web-Based Email Tools - hxxp://email.secureserver.net/Download.CAB
DPF: {0C92900E-4D5A-4F04-ACC9-729E1767BBAE} - hxxp://www.ritzpix.com/net/Uploader/LPUploader45.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {26B2A5DA-BFD6-422F-A89A-28A54C74B12B} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_4/PhotoCenter_ActiveX_Control.cab
DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} - hxxp://www.auctiva.com/Aurigma/ImageUploader57.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo2.walgreens.com/WalgreensActivia.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - hxxp://www.photogize.com/bponet/ImageUploader5.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-27-0.cab
DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} - hxxp://www.ritzpix.com/net/Uploader/LPUploader57.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{68C4626A-0E7C-498C-B316-0148FEBB9441} : DhcpNameServer = 75.75.76.76 75.75.75.75
TCP: Interfaces\{6A4B6487-C744-46A8-B8AA-A652B11155C4} : DhcpNameServer = 75.75.76.76 75.75.75.75
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
.
============= SERVICES / DRIVERS ===============
.
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20080623.001\IDSvix86.sys [2008-6-28 261680]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2011-8-25 13672]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-24 149352]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-8-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-5-10 47640]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-5-23 654408]
R2 PDIHWCTL;PDIHWCTL;c:\windows\system32\drivers\pdihwctl.sys [2010-10-5 14416]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-6-28 109616]
R3 HSXHWBS3;HSXHWBS3;c:\windows\system32\drivers\HSXHWBS3.sys [2008-4-17 206336]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-5-23 22344]
R3 netr73;USB Wireless 802.11 b/g Adaptor Driver for Vista;c:\windows\system32\drivers\netr73.sys [2008-2-26 493568]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-4-16 1251720]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-2-10 78136]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2008-4-1 19456]
S3 i1display;i1 Display;c:\windows\system32\drivers\i1display.sys [2004-10-15 44344]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-2-10 181432]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-05-23 23:24:47 -------- d-----w- c:\users\don keybauls\appdata\local\Conduit
2012-05-23 23:24:28 -------- d-----w- c:\program files\WiseConvert
2012-05-23 17:18:56 -------- d-----w- c:\users\don keybauls\appdata\roaming\Malwarebytes
2012-05-23 17:18:41 -------- d-----w- c:\programdata\Malwarebytes
2012-05-23 17:18:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-05-23 17:18:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-05-23 17:01:14 -------- d--h--w- c:\windows\PIF
2012-05-23 03:01:23 168 ---ha-w- c:\programdata\12345.exe.exe
2012-05-23 03:01:22 0 ---ha-w- c:\programdata\12.exe.exe
2012-05-23 03:00:48 256 ---ha-w- c:\programdata\1234.exe.exe
2012-05-22 14:03:00 6737808 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{113eaff7-dd04-446a-86e6-cd9eea55dcb0}\mpengine.dll
2012-05-06 16:07:21 -------- d--h--w- c:\users\don keybauls\appdata\roaming\com.Shutterfly.ExpressUploader
2012-05-06 16:06:54 -------- d-----w- c:\program files\Shutterfly
.
==================== Find3M ====================
.
2012-04-03 08:16:12 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-04-03 08:16:11 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-04-02 13:36:21 2044928 ----a-w- c:\windows\system32\win32k.sys
2012-03-30 12:39:11 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-03-20 23:28:50 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys
2012-03-01 14:46:01 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2012-03-01 14:46:01 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2012-02-29 15:11:45 5120 ----a-w- c:\windows\system32\wmi.dll
2012-02-29 15:11:42 172032 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 15:09:53 157696 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-29 14:08:47 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2012-02-29 13:44:50 683008 ----a-w- c:\windows\system32\d2d1.dll
2012-02-29 13:41:40 1069056 ----a-w- c:\windows\system32\DWrite.dll
2012-02-29 13:32:37 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2012-02-28 01:18:55 1799168 ----a-w- c:\windows\system32\jscript9.dll
2012-02-28 01:11:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2012-02-28 01:11:07 1127424 ----a-w- c:\windows\system32\wininet.dll
2012-02-28 01:03:16 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 18:35:42.37 ===============

#12 kimb0091

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Posted 24 May 2012 - 12:11 PM

I think that's everything you mentioned you needed above - please let me know if there is something I missed. Again - thanks so much!

#13 gringo_pr

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Posted 24 May 2012 - 12:25 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#14 kimb0091

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Posted 24 May 2012 - 01:04 PM

I ran combo fix and when it was done I got a blue screen and before I could finishing reading it all, my computer automatically restarted.

#15 kimb0091

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Posted 24 May 2012 - 01:06 PM

Trying again to see if I can get a screenshot of what it said since it never generated a log.

Edited by kimb0091, 24 May 2012 - 01:06 PM.





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