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Virus that blew through Trend Micro Titanium and Malwarebytes


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#1 Brumby

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Posted 23 May 2012 - 08:02 AM

My PC has recently been infected with a virus that was protected by Trend Micro Titanium 2012 and Malwarebytes. Currently I am unable to get connected to Trend Micro for updates and I am unable to launch Malwarebytes. I am also unable to Google or basically get connected. Current attempts by Trend Micro to address this problem is getting nowhere.

I am writing to this site as a last resort to get some help to address this problem. I undersrand that this is a bit brief but I am not sure how to best describe the problem as I am not a techie person.

Thanks for any help that can deal with this issue.

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#2 Budapest

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Posted 23 May 2012 - 06:09 PM

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Brumby

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Posted 23 May 2012 - 11:15 PM

Thanks Budapest for the lead in. I am currently going through the steps as outlined and will post the results when I have them. The GMER program is taking a long time to run and it has been at it for more than 4 hours and it is still running. Not sure when it will be finished.

#4 Brumby

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Posted 24 May 2012 - 12:58 AM

DDS and GMER txt files attached.

Attached Files



#5 Brumby

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Posted 25 May 2012 - 08:07 AM

Problem solved using combofix and MSE with direct help from tech support from Malwarebytes. Virus was Win32/Ramnit and JS/Hiloti.F. This request for help is considered close.




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