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There is a file or folder on your computer called "C:\Program"


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#1 DiazSYR

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Posted 22 May 2012 - 04:43 PM

Hi Everyone,

So I just received a computer I purchased from CyberPower Inc. and set everything up; so far things have gone smoothly except for the following:

When I first booted the computer up, and every subsequent startup, I receive the following error message on the homescreen, "There is a file or folder on your computer called 'C:\Program' which could cause certain applications to not function correctly. Renaming it to 'C:\Program1' would solve this problem. Would you like to rename it now?" If I opt to rename it, then the next startup the message appears again but this time wants me to rename it to "C:\Program2". It does seemt to be causing some problems for the way internet explorer functions.

I haven't finished setting up the computer/restoring my backups or anything because I don't want to go through that entire process if I am going to need to find the windows installation CD that came with the computer, reinstall the OS, etc.

Any ideas here?

Thank You very much in advance, I really appreciate your time!

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#2 DiazSYR

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Posted 22 May 2012 - 04:50 PM

Re: The issues I am having with internet explorer (like I said, I haven't installe Chrome yet or anything like that until I get these first few issues sorted out!)... this is a brand new system with 16GB of RAM, and i7 processor, dual video cards, etc., but IE is extremely slow/laggy, and every time I go to open a new window or tab I get the following:

"Internet Explorer Security.

A website wants to open web content using this program on your computer.

This program does not have a vaild digital signature that verifies its publisher. This program will open outside of Protected Mode, putting your computer at risk. You should only run programs from publishers you trust.

Name: C:\Program
Publisher: Unknown Publisher

Allow/Don't Allow"

As you can see... C:\Program seems to be the culprit.

#3 hamluis

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Posted 22 May 2012 - 04:55 PM

Sounds like quality "customer service" time with CyberPower.

Not a good start, IMO.

I suggest that you read your warranty and any other documentation supplied you...before fiddling with the computer.

Louis

#4 DiazSYR

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Posted 23 May 2012 - 02:36 PM

Sounds like quality "customer service" time with CyberPower.

Not a good start, IMO.

I suggest that you read your warranty and any other documentation supplied you...before fiddling with the computer.

Louis


Hey Louis,

I contacted CyberPower's support and they told me, basically, to try running SFC /SCANNOW command as administrator, and if that doesn't fix it, to do an OS reinstall + re-enable my SSD caching/etc.

sfc /scannow turned back nothing... looks like I am reinstalling the OS. Unless of course anyone else has any brighter ideas :)

#5 coxchris

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Posted 23 May 2012 - 04:55 PM

A shot in the dark

Manually Name a folder with (in your Root Drive (C:) and any secondary drives

C:\Program Files
C:\Program Files (x86)

If that doesn't work I would talk with CyberPower's support Manager and tell them you got a computer with an abnormal behavior and you had to re installed the OS because of the problem to resolve it

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#6 DiazSYR

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Posted 25 May 2012 - 12:32 AM

A shot in the dark

Manually Name a folder with (in your Root Drive (C:) and any secondary drives

C:\Program Files
C:\Program Files (x86)

If that doesn't work I would talk with CyberPower's support Manager and tell them you got a computer with an abnormal behavior and you had to re installed the OS because of the problem to resolve it


Yeah, I spoke with their support and they basically just told me to reinstall windows, reinstall all the drivers, reenable intel smart response tech., etc. But being frank, I don't feel like doing ANY of that. That is the reason I purchased a PC from CyberPower in the first place. I built my last two PCs and sat through a few hours of troubleshooting with each... I didn't want to do that this time around.

Anyway, before trying an OS reinstall, I decided to simply delete "c:\program" altogether and see if the problem would just go away. I guess we'll see what happens.

Either way, I really appreciate everyone's input. Thank You.




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