Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HELP! Computer doesn't load windows screen


  • This topic is locked This topic is locked
87 replies to this topic

#1 Viv143d

Viv143d

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 21 May 2012 - 09:27 PM

Hoping someone can help...when I turn on computer it goes to a screen which appears when the computer is shut off incorrectly...that screen gives me choices....

Safe mode
Safe mode with networking
Safe mode with command prompt

Last known good configuration

And

Start windows normally....

None of these seem to work...it just tries to load...gives me the windows logo screen, hp invent logo screen ....then back to the same screen I started with...with all the different choices...

I have an old hp pavilion with windows xp....

What do I do to repair this problem? PLEASE HELP!

Thanks

Edited by hamluis, 23 May 2012 - 04:29 PM.
Moved from XP to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 jhayz

jhayz

  • BC Advisor
  • 6,922 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:01 PM

Posted 22 May 2012 - 02:34 AM

Any issues prior to the problem at hand? Did you try running a hard drive diagnostic test by connecting it to another working PC?

Tekken
 


#3 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 23 May 2012 - 04:08 PM

Don't have another pc...I ran malware bytes because it kept getting viruses....then some rkill program and after that it didn't work anymore

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:12:01 AM

Posted 23 May 2012 - 04:31 PM

I added to Unbootable Computer list and moved to Am I Infected forum...some one from the BC Staff will attempt to assist you :).

Louis

#5 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 23 May 2012 - 05:30 PM

Thank you so much!

#6 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,976 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:01 AM

Posted 24 May 2012 - 01:13 AM

Hello, lets first see if we can find out what is causing this.

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#7 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 24 May 2012 - 08:27 PM

Technical information:

Stop: 0 x 0000007B (0 x F79Bd528, 0 xC0000034, 0 x 00000000, 0x00000000

It also states....check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated.

Run CHKDSK/F to check for hard drive corruption, and then restart your computer.

Hope this helps....

Thanks

Viv

#8 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:03:01 PM

Posted 24 May 2012 - 08:33 PM

Please try the following: You will need a USB drive/flashdrive and a new blank writable CD.

:step1: Please do the following on a working computer:
  • Download GETxPUD.exe to the Desktop.
  • Run GETxPUD.exe
    A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on get&burn.bat
  • The program will download xpud_0.9.2.iso, and when finished will open BurnCDCC ready to burn the image.
    Please be patient: This could take awhile - download file size 63MB.
  • Click on Start and follow the prompts to burn the image to a CD.
You will use this CD to boot the ailing computer from.


:step2: Boot the ailing computer with the xPUD CD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD/DVD drive.)
    A Welcome to xPUD screen will appear.
  • Click on File.
  • Expand the mnt icon on the left (click on the little arrow beside the icon).
    • sda1, sda2 etc. ...usually correspond to your HDD partitions
    • sdb1, sdc1 is likely to correspond to a USB flashdrive, external USB hard drive etc.
  • Click on the folder that represents your USB drive (sdb1 ?).
  • Click Tool on the top menu, and choose Open Terminal.
  • Type the following at the hash prompt:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

    • Note: Leave a space between the following:
      • dd ... the executable application used to create the backup
      • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
      • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
      • bs=512 ... the number of bytes in the backup
      • count=1 ... says to backup just 1 sector
        It is extremely important that the if and of statements are correctly entered.
  • Press the <ENTER> key.
    After it has finished a file will be located on your USB drive named mbr.bin.
  • Remove the USB drive from the ailing computer.

:step3: On the working computer:
  • Insert the USB drive, and navigate to the file mbr.bin
  • Zip-up the mbr.bin file:
    • Right-click on the file and choose Send to .. > Compressed (zipped) Folder.
      A zipped folder will appear in the same location as the mbr.bin file.
  • Please attach the zipped file to your next reply.
    This will allow the MasterBootRecord of your hard drive to be checked to see whether or not it is infected &/or damaged.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#9 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 24 May 2012 - 08:42 PM

The only working computer system at this time is an ipad...

#10 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:03:01 PM

Posted 24 May 2012 - 08:56 PM

Ah ... that limits your options somewhat. You may need the assistance of a friend to burn a CD for you?

I ran malware bytes because it kept getting viruses....then some rkill program and after that it didn't work anymore

Based on what you have written, we are currently working on the assumption that malware is likely to be responsible for the unbootable state of the computer with a STOP 0x7B error.

It is possible that the problem may not be due to malware .... but based on what you have written that is the most likely avenue to explore firstly, and to do that you will need to get the xPUD CD burned.

Please provide the full model details of the "old hp pavilion".

Do you have, or have access to, an XP installation CD that we may be able to use to boot the system with and perhaps fix the problem?

Edited by AustrAlien, 24 May 2012 - 08:58 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#11 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 25 May 2012 - 03:58 PM

Will I be able to burn/download from a Mac computer?

#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,976 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:01 AM

Posted 26 May 2012 - 01:47 AM

Taht will work, but in that case, download the .iso file directly: http://www.xpud.org/download.en.html

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#13 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 27 May 2012 - 08:06 PM

Ok...finally got xpud cd...however when I try to change bios to boot first cd drive...it doesn't really do anything...and I go back to the same screen as before...

#14 Viv143d

Viv143d
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:01 AM

Posted 27 May 2012 - 08:09 PM

It keeps the hard drive as the selected source to start up...how do I change this?

#15 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:03:01 PM

Posted 27 May 2012 - 09:32 PM

when I try to change bios to boot first cd drive...

Are you saving the change that you make, before leaving the BIOS Setup Menu and restarting the computer?
  • It is usually "press F10 to save and exit the BIOS"

Edited by AustrAlien, 27 May 2012 - 09:33 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users