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Toshiba Satelite Freezing during chkdsk, windows, web browsing


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#1 wannabee971

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Posted 21 May 2012 - 09:00 PM

I am new here, running a few things through my laptop and am completely stuck. I use a toshiba satelite, L355-S7907 running Vista SP2. Noticed recently things have been running slow, and getting worse. Last week I got frustrated and shut the laptop a bit harder than I should have and now things seem worse. Boots are tempermental, sometimes internet is non existent. I've noticed "not responding" is something I see after a few minutes of browsing, etc. I have tried a few scans, and tried running chkdsk (5 stage) and it keeps stalling (and I mean STALLING) at 15% through stage 4...usually at90,344 (like I said, it stalls for days, so I know the#s)

I've run hijack and attached. I'd really like to know if I should be checking connections under the "hood" or if I'm in some software nightmare. During repair from windows installation CD I found 2 instances of vundo and removed both, can't find it anymore, and have cleaned my registry, but still not confident that things are clean. Any ideas?

Mod Edit: Removed HJT log, not permitted/used in this forum, see No DDS, HijackThis, or ComboFix logs should be posted in this forum. - BleepingComputer.com - http://www.bleepingcomputer.com/forums/forum-56/announcement-45-no-dds-hijackthis-or-combofix-logs-should-be-posted-in-this-forum/ - Hamluis.

'Any help would be appreciated.

Edited by hamluis, 22 May 2012 - 09:11 AM.
Moved from XP to Vista - Hamluis.


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#2 InadequateInfirmity

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Posted 21 May 2012 - 09:11 PM

Open MSconfig disable everything except your antivirus.If you connect wirelessly then do not disable anything that reads wireless.REoot.You do not need anything other than your AV starting with your machine.

http://netsquirrel.com/msconfig/index.html




http://technet.microsoft.com/en-us/sysinternals/bb963902
unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.


After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
double click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

Hit start at the lower left hand corner type cmd in the run box and copy and paste the following info chkdsk /r Hit enter it will ask to schedule a check disk on the next reboot hit y type exit then reboot your machine it will take a good while to finish let it be this is normal.

You will need to open an elevated command prompt to run CHKDSK /R

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html
Please download MINITOOLBOX and run it. Right Click Run As Admin


http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size


Click Go and post the result.

Then defrag your machine. http://www.vcsoftwares.com/SpeeDefrag.html

Edited by InadequateInfirmity, 21 May 2012 - 09:11 PM.


#3 wannabee971

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Posted 22 May 2012 - 07:43 AM

Thanks, I am going to try this when I get home tonight. After so many scans I was blurry when posting last night. More information if it helps...

Somehow I seem to be in an XP forum, must be accidental since the laptop is running Vista SP2.

I have limited success booting up, either to safe mode or "normal" boot. In process of booting in safe mode laptop tempermentally stops just after crcdsk.dll (?) only workaround is to power off and try again.

Normal boot happens quickly. Over the past few days I've noticed there are times when I click start and the windows menu pulls up but shows all folders as empty. Sometimes it just freezes entirely with the Start buttton "depresed." I've also had times where I can actually launch IE and browse a bit, but it soon stops responding, freezes entirely and when I attempt a ctrl alt del the screen goes black and a dialog box pops open "Failure - Security Options"

Up until last week I used Avast antivirus free edition. As part of the cleansing/discovery process my better half installed windows essentials and when instructed to uninstall or close antivirus programs during the initial scan, he uninstalled.

I am noticing when I run chkdsk (that 5 stage one, the 3 stage runs with no problem) during a cold boot and it stalls (I've actually left it for 2 days solid just to see if it would do SOMETHING) the next time it boots into the scan the chkdsk program stalls at a slightly slower number each time. I am guessing this is because I'm damaging the files it's trying to scan each time I have to kill power in order to try again.

I do have two restore cds (friends have let me borrow to help) that I've attempted recovery with. One is for x86 and one for x64. The installation I have is a 32 bit. Any attempt that I've made to simply wipe the computer and start fresh with a recovered version of Vista the computer asks for my product key. I've attempted entering the product code that is under "My Computer" (20 digit code with OEM as digits 6, 7 and 8) but it's looking for a 25 digit code that must have been on a sticker on the bottom of my laptop that I just can't seem to locate (figures)

As I said up top, I'll take the advice of any/all who might know what I'm up against, I even have a micro set of screwdriver bits at the ready in case I need to adjust loose wires that might have broken free when the frustration set in, but like I said, these problems have been ongoing with speed and performance for a while now, it just seems like a coincidence that it really fell off the rails after closing the top as abruptly as it did when frustrations were a bit maxed out.

#4 rotor123

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Posted 24 May 2012 - 03:23 PM

Hi,

I'm going to take a different approach. Your sticker withe license was on the bottom, Unfortunately the ones Toshiba uses are not very durable and the lettering wears off in approx. a year of use.

The First thing you can do is go to
http://www.seagate.com/support/downloads/seatools/#
choose the download tab and then the Seatools for dos and run the short and long test to be sure the hard drive is OK or not.

I'm suspicious of the hard drive based on the length of the chkdsk time.

second if needed. This will install Windows and all the drivers and software to put the computer back to the way it was when it was new.
https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp?orderType=SFF and order a recovery disc set.

Good Luck
Roger

Edited by rotor123, 24 May 2012 - 03:25 PM.

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