Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Windows 7 Can't install anything after virus

  • This topic is locked This topic is locked
2 replies to this topic

#1 Philly101


  • Members
  • 34 posts
  • Local time:05:59 PM

Posted 21 May 2012 - 06:38 PM

Hey guys,
So I got a virus on my computer not to long ago, (The S.M.A.R.T virus). It totally screwed my brand new computer (Alienware Aurora ). Ive never had a problem with it until this virus. I managed after 4 hours removing the virus through malwarebytes and read on this forum how to unhide all my files that the virus hid. Thankfully my computer is working and I can still operate it. However I am having trouble with installing programs. For example I am getting an error for my Alienware Command Center. As well I cannot reinstall Mcafee (Still have webroot and malwarebyte installed ), cannot install any new drivers etc. Also internet explorer has been not working properly. E.G if I go on a website it wont load all the way or some of the links wont work on the website, so I had to install firefox in order to use the web. I tried scanning my computer to see if there are any virus's on it however both programs (webroot malwarebyte ) says no threats found. Wondering if the virus possibly screwed with any settings/registry. I'm gonna run full scans now with webroot and malewarebytes however I dont think this will help and am looking for someone to steer me in the right direction. Thanks in advance.


Btw PC is running Windows 7 Ultimate Service Pack 1 64 bit

Edited by Philly101, 21 May 2012 - 06:39 PM.

BC AdBot (Login to Remove)


#2 boopme


    To Insanity and Beyond

  • Global Moderator
  • 73,490 posts
  • Gender:Male
  • Location:NJ USA
  • Local time:06:59 PM

Posted 21 May 2012 - 07:26 PM

Hello, obviously there are still things left.

We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hamluis



  • Moderator
  • 56,281 posts
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:59 PM

Posted 22 May 2012 - 05:09 AM

Reference: http://www.bleepingcomputer.com/forums/topic454459.html/page__p__2706900#entry2706900

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users