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Can't update windows/ Automatic Updates is turned off in Security System

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2 replies to this topic

#1 happyR1girl


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  • Local time:12:54 PM

Posted 21 May 2012 - 07:10 AM

Thank you for responding to my problem, your help is much appreciated! I have a windows security alert icon on the lower right hand corner of my screen and I'm not able to update windows, nor could I find the error number that I posted above in the topic description on Windows website.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512
Run by Cheryl Linzay at 8:57:47 on 2012-05-14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.992.680 [GMT -5:00]
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://google.com/
mDefault_Page_URL = hxxp://www.sony.com/vaiopeople
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ezShieldProtector for Px] c:\windows\system32\ezSP_Px.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
TCP: DhcpNameServer =
TCP: Interfaces\{8124C03C-FCBF-4A14-997A-06B7E17A125A} : DhcpNameServer =
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-4-29 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-4-29 337880]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-4-29 20696]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-4-29 44768]
R3 HSFHWSIS;HSFHWSIS;c:\windows\system32\drivers\HSFHWSIS.sys [2003-11-21 199040]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-11-15 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-17 253088]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-11-15 136176]
S3 SMSCMS;SMSC LPC Memory Stick Host Controller;c:\windows\system32\drivers\SMSCMS.SYS [2003-11-21 58112]
=============== Created Last 30 ================
2012-04-29 18:11:12 612184 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-04-29 18:10:39 41184 ----a-w- c:\windows\avastSS.scr
2012-04-18 00:59:52 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
==================== Find3M ====================
2012-05-14 13:24:24 1409 ----a-w- c:\windows\QTFont.for
2012-04-18 00:59:52 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

Attached Files

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#2 Maurice Naggar

Maurice Naggar

    Eradicator de malware

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Posted 21 May 2012 - 07:52 AM

Hello happyR1girl and welcome to BC forums,

Step 1
1. Go >> Here << and download ERUNT
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
2. Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
3. Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
4. Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).
5. Make sure that at least the first two check boxes are ticked
6. Press OK
7. Press YES to create the folder.

Step 2
Set Windows to show all files and all folders.
On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.

Step 3
Download and save the attached file to your Desktop. Next, right-click on the file & select RENAME. Change the .txt to .VBS.
Then double-click on it to start. This will produce a windows update history report in Notepad. Save it to your Desktop or a folder that you can remember.

When completed, ZIP the UpdateHistory.txt file and then attach in your next reply. Also if you would, get me the URL link to your post in MS Answers (or your handle on that board).

Attached Files

~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#3 Maurice Naggar

Maurice Naggar

    Eradicator de malware

  • Malware Response Team
  • 1,088 posts
  • Gender:Male
  • Location:USA
  • Local time:12:54 PM

Posted 16 July 2012 - 06:08 PM

Topic closed due to lack of response.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

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