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80096001: Cannot Get Windows to Even Search for Windows Updates


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18 replies to this topic

#1 thelaw

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Posted 21 May 2012 - 12:08 AM

Here was my original thread in the logs forum if you think that might help:

http://www.bleepingcomputer.com/forums/topic451623.html


Looking for any suggestions that you guys might have to get Windows Update to work properly. What happens is that I get the error 80096001 as Windows is trying to look for new security updates. As mentioned in post #68 from the above thread, I have already tried the following and none have worked.

1. http://support.microsoft.com/kb/971058
2. http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio.zip
3. http://support.microsoft.com/kb/822798
4. http://support.microsoft.com/mats/windows_update/
5. http://support.microsoft.com/mats/windows_security_diagnostic/
6. http://support.microsoft.com/mats/Malware_Prevention/

Thanks.

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#2 caperjac

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Posted 21 May 2012 - 05:57 AM

save all your important data ,then reinstall windows

My answers are my opinion only,usually


#3 simpson_miller

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Posted 21 May 2012 - 06:09 AM

Hi,

You can try the steps in the link http://support.microsoft.com/kb/929135
before you try a fresh re install. Also you can try to repair the Operatin system. Please mention the OS you are having on your reply.
Simpson

#4 Jacee

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Posted 21 May 2012 - 06:27 PM

You may have to re-activate Windows http://support.microsoft.com/kb/971033

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#5 thelaw

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Posted 22 May 2012 - 02:21 AM

The machine is not mine. It is a relative's netbook with Windows 7 Starter and did not come with any disks. Wiping it would be my last resort.

I downloaded that Update for Windows 7 for x86-based systems (KB971033) and received this error:

Installer encountered an error: 0x80096001
A system-level error occurred while verifying trust.

So I did a search and found this which I am not sure if it applies to me or not.
http://absoblogginlutely.net/mtblogarchive/005592.php

"It turns out that the problem in this case was partially caused by having a readonly profile - for some reason the desktop folders etc were all redirected to a share that didn't exist. By searching for this entry in the registry and editing it to point to a share that did exist I was able to get the profile (and windows update) working again."


My question is: How do you find out if a read-only profile exists on your system, and how would you change or edit this?

#6 noknojon

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Posted 22 May 2012 - 02:47 AM

Almost sounds like the item above, from caperjac is looking closer

Try this M/soft Fixit if you have not yet done it -

Thank You -

#7 thelaw

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Posted 22 May 2012 - 04:02 AM

Thanks, but that was #1 on the list of things I already tried as stated in the original post.

Actually, I do not expect to wipe the drive. Eventually, this Windows Update will be fixed properly on this system. It is just a matter of people helping me along in finding the solution. For example, it would be helpful if someone could explain the "read-only profile" fix that guy was talking about.

#8 caperjac

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Posted 22 May 2012 - 05:05 AM

the link in your other post suggest creating another admin acct and check to see if it will scan for updates ,to verify if the acct you are now using has corrupt registry entries did you try that suggestion yet

https://groups.google.com/group/microsoft.public.windowsupdate/browse_thread/thread/538d0747bd0aa7c0/d15b90dc71740061?lnk=st&q=system-level+error+occured+while+verifying+trust&rnum=2&hl=en

Edited by caperjac, 22 May 2012 - 05:06 AM.

My answers are my opinion only,usually


#9 simpson_miller

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Posted 22 May 2012 - 11:46 PM

Yes try creating a new profile and logon and check for the update....
Simpson

#10 thelaw

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Posted 23 May 2012 - 01:35 AM

Creating a new administrator account did not change anything. I am still getting the same 80096001 error message as before when attempting to search for a Windows Update. At least I know that this is not a Windows Genuine Advantage issue because the software program to update & validate Windows fails to start because of this error.

Even though a new admin account made no difference, I am still curious to what the guy meant by: "the desktop folders etc were all redirected to a share that didn't exist." Reason is that I want to make sure this is not the cause before I try something else.

#11 caperjac

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Posted 23 May 2012 - 05:53 AM

the desktop folders etc were all redirected to a share that didn't exist

i will assume, but im not positive, it means a network sharing of file and folders that did not exist ,

i have been trying to fix no windows update on my sister-inlaws Vista 'work laptop to no avail .i install the 2 service pack and it still no go ,so i just left it as is ,if it were my own,i would just try a reinstall of windows ,sometime a reload is so much easier and cheaper for the customer .

and i search the net and find hundreds of 3- 5 year old post and no fix in any of them

Edited by caperjac, 23 May 2012 - 05:57 AM.

My answers are my opinion only,usually


#12 Union_Thug

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Posted 23 May 2012 - 07:59 AM

My question is: How do you find out if a read-only profile exists on your system...


Mandatory User Profiles http://msdn.microsoft.com/en-us/library/windows/desktop/bb776895%28v=vs.85%29.aspx

>>>User profiles become mandatory profiles when the administrator renames the NTuser.dat file (the registry hive) on the server to NTuser.man. The .man extension causes the user profile to be a read-only profile.<<<

#13 thelaw

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Posted 24 May 2012 - 01:38 AM

I looked at the ntuser.dat for the users on the netbook. They do not appear to be marked read-only.

However, I compared the C:\Users folder on both the non-working Windows Update netbook to my laptop which does have Update working. Do you guys think this is important?


Non-working (NW)
W (W)

NW - All Users folder has shortcut icon
W - All Users folder has a padlock icon

and Within the C:\Users\All Users directory:

NW - Desktop folder has a padlock icon
W - Desktop folder has a shortcut icon

NW - Documents folder has a padlock icon
W - Documents folder has a shortcut icon

NW - Favorites folder has a padlock icon
W - Favorites folder has a shortcut icon

NW - Start Menu folder has a padlock icon
W - Starte Menu folder has a shortcut icon

NW - Templates folder has a padlock icon
W - Templates folder has a shortcut icon

NW - does not have a ntuser.pol file
W - has a ntuser.pol file

#14 noknojon

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Posted 24 May 2012 - 03:09 AM

Re: Windows update error code 80096001

--------------------------------------------------------------------------------
1.Reset WU components in aggressive mode How do I reset Windows Update components?
2.Reset WU modules Repair & Fix Windows Updates with Fix WU Utility | The Windows Club
3.Try suggestions from this site:You cannot install some updates or programs

This was from Vista, but the item is matched to Windows7 -



#15 thelaw

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Posted 25 May 2012 - 01:39 AM

1. As stated, that was #1 on the things I already tried as stated in the original post.
2. Did not help. I am still getting the same 80096001 error message as before when attempting to search for a Windows Update.
3. That was #3 on the things I tried already tried as stated in the original post.


Does anybody know if the icon that were changed (shortcut and padlock) matter? In other words, are these just pictures that have no meaning, or do these icons has specific characteristics in Windows and need to be set correctly?




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