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Internet speed only 4/.7 Mbps on a 20/4 Mbps plan


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1 reply to this topic

#1 Luckysam28

Luckysam28

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Posted 20 May 2012 - 02:11 PM

Hello,

I just signed up for a Comcast 20Mbps down/4Mbps up plan and my speedtest.net results are horrible. I hooked up to the internet with my own modem and wireless router - can this be the reason I am receiving poor speeds?

Any help would be greatly appreciated.

Sincerely,

Luckysam28

Info:

Make and model of computer - Acer Aspire 5920

How the computer is connected (wireless or wired) - Wireless

Make and model of Router - Belkin G wireless router; Model #F5D7234-4 v4

Approximate Distance From the router the PC is if its a wireless connection - 5 feet

What type of internet you have (Dsl, Cable, T-1,etc..) - Cable w/ modem info: RCA Digital broadband modem; model #DCM425

MiniToolBox by Farbar  Version: 18-01-2012
Ran by Stephen (administrator) on 20-05-2012 at 14:56:55
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



127.0.0.1 www.wip2.adobe.com www.wip3.adobe.com www.wip4.adobe.com wwis-dubc1-vip60.adobe.com crl.verisign.net 

CRL.VERISIGN.NET ood.opsource.net
127.0.0.1				activate.adobe.com
127.0.0.1				practivate.adobe.com
127.0.0.1				ereg.adobe.com
127.0.0.1				activate.wip3.adobe.com
127.0.0.1				wip3.adobe.com
127.0.0.1				3dns-3.adobe.com
127.0.0.1				3dns-2.adobe.com
127.0.0.1				adobe-dns.adobe.com
127.0.0.1				adobe-dns-2.adobe.com
127.0.0.1				adobe-dns-3.adobe.com
127.0.0.1				ereg.wip3.adobe.com
127.0.0.1				activate-sea.adobe.com
127.0.0.1				wwis-dubc1-vip60.adobe.com
127.0.0.1				activate-sjc0.adobe.com
127.0.0.1                               adobe.activate.com
127.0.0.1                               adobeereg.com                        
127.0.0.1                               www.adobeereg.com                    
127.0.0.1                               wwis-dubc1-vip60.adobe.com           
127.0.0.1                               125.252.224.90                       

There are 7 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Intel(R) Wireless WiFi Link 4965AGN = Wireless Network Connection (Connected)
Broadcom NetLink (TM) Gigabit Ethernet = Local Area Connection (Hardware not present)
Cisco AnyConnect VPN Virtual Miniport Adapter for Windows = Local Area Connection 3 (Hardware not present)
Cisco Systems VPN Adapter = Local Area Connection 2 (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=disabled
set interface interface="Local Area Connection" forwarding=disabled advertise=disabled mtu=1300 metric=0 

siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled 

weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 

advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Wireless Network Connection" forwarding=disabled advertise=disabled mtu=1300 metric=0 

siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled 

weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 

advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 2" forwarding=disabled advertise=disabled mtu=1300 metric=0 

siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled 

weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 

advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
set interface interface="Local Area Connection 3" forwarding=enabled advertise=enabled metric=1 nud=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Stephen-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
   Physical Address. . . . . . . . . : 00-13-E8-AF-3B-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7075:3d4d:92cc:7cfc%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, May 20, 2012 2:42:29 PM
   Lease Expires . . . . . . . . . . : Wednesday, June 26, 2148 9:26:08 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 218108904
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-0F-84-20-00-1B-24-B5-2E-3A
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B40BE18-0D02-4A9D-9344-8300FDDF17F8}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0777D292-2E37-466D-AB70-A5D49524727C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.2.1

Name:    google.com
Addresses:  74.125.130.102
	  74.125.130.138
	  74.125.130.139
	  74.125.130.113
	  74.125.130.100
	  74.125.130.101


Pinging google.com [173.194.37.78] with 32 bytes of data:
Reply from 173.194.37.78: bytes=32 time=51ms TTL=53
Reply from 173.194.37.78: bytes=32 time=42ms TTL=53

Ping statistics for 173.194.37.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 51ms, Average = 46ms
Server:  UnKnown
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  209.191.122.70
	  72.30.38.140
	  98.139.183.24


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=156ms TTL=49
Reply from 209.191.122.70: bytes=32 time=60ms TTL=49

Ping statistics for 209.191.122.70:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 156ms, Average = 108ms
Server:  UnKnown
Address:  192.168.2.1

Name:    bleepingcomputer.com
Address:  208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=8ms TTL=128
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 8ms, Average = 5ms
===========================================================================
Interface List
 11...00 13 e8 af 3b 07 ......Intel(R) Wireless WiFi Link 4965AGN
  1...........................Software Loopback Interface 1
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 24...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link       192.168.2.3    281
      192.168.2.3  255.255.255.255         On-link       192.168.2.3    281
    192.168.2.255  255.255.255.255         On-link       192.168.2.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.2.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.2.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::7075:3d4d:92cc:7cfc/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2012 02:58:00 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:58:00.020]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:57:25 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:57:25.502]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:56:50 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:56:50.992]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:56:16 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:56:16.472]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:55:41 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:55:41.957]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:55:07 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:55:07.441]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:54:32 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:54:32.845]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:53:58 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:53:58.301]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:53:23 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:53:23.790]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:52:49 PM) (Source: Brother BrLog) (User: )
Description: STI BrtSTI: [2012/05/20 14:52:49.231]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error


System errors:
=============
Error: (05/20/2012 02:32:26 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/20/2012 03:26:16 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/19/2012 03:19:46 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/19/2012 03:19:38 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc 

service.

Error: (05/18/2012 03:55:49 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (05/18/2012 03:55:28 PM) (Source: Schannel) (User: SYSTEM)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (05/18/2012 01:22:18 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (05/17/2012 06:20:14 PM) (Source: NetBT) (User: )
Description: The name "STEPHEN-PC     :0" could not be registered on the interface with IP address 10.244.69.218.
The computer with the IP address 169.254.124.252 did not allow the name to be claimed by
this computer.

Error: (05/17/2012 06:20:14 PM) (Source: NetBT) (User: )
Description: The name "STEPHEN-PC     :20" could not be registered on the interface with IP address 10.244.69.218.
The computer with the IP address 169.254.124.252 did not allow the name to be claimed by
this computer.

Error: (05/17/2012 06:20:14 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{5B40BE18-0D02-4A9D-9344-8300FDDF17F8} 

because another computer on the network has the same name.  The server could not start.


Microsoft Office Sessions:
=========================
Error: (05/20/2012 02:58:00 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:58:00.020]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:57:25 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:57:25.502]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:56:50 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:56:50.992]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:56:16 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:56:16.472]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:55:41 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:55:41.957]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:55:07 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:55:07.441]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:54:32 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:54:32.845]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:53:58 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:53:58.301]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:53:23 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:53:23.790]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error

Error: (05/20/2012 02:52:49 PM) (Source: Brother BrLog)(User: )
Description: STIBrtSTI: [2012/05/20 14:52:49.231]: [00002508]: GetDeviceIpAddress: GetAddressByName [BRW0022585007E0] 

Error


========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3062.43 MB
Available physical RAM: 1491.76 MB
Total Pagefile: 6123.14 MB
Available Pagefile: 3917.63 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.63 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:36.41 GB) NTFS

========================= Users: ========================================

User accounts for \\STEPHEN-PC

Administrator            ASPNET                   Guest                    
Mcx1-STEPHEN-PC          Stephen                  


**** End of log ****


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#2 cryptodan

cryptodan

    Bleepin Madman


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Posted 20 May 2012 - 02:49 PM

You are using wireless, so yes it will be slower then what you are paying for.

Can you tried it wired and see if you see a difference.

I have 45megabit up and down via FiOS and this is what I get using wireless:

Posted Image




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