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AVG detects worm on start -up, doesn't pick up on scans


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#1 miniradman

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Posted 20 May 2012 - 04:25 AM

Hello there, as you have probably already gathered from my title. My computer is infected by a worm which AVG calls "Worm/AutoRun.JE". I picked this worm up a few weeks ago when AVG warnings kept poping up on start up. So I scanned my computer, nothing came up, so I thought I was safe. Then a few weeks later, another poped up which I thought was quite odd considering that I only visited a few sites during that short time (where I highly doubt that I picked up the same virus again). But then it poped up the next day, then the next day, and the next day... and so on.

I did have a virus before, where I looked at bleeping computer's instructuions on how to remove it. However, when I ran Rkill, it didn't stop any processsors, or anything that looked like a Worm. I then scanned with Malware-bytes anti maleware, and it picked up nothing again. Then, I searched the internet for somekind of tool that I could use and I came across "PC Safe Doctor" which I have read to be able to remove this Worm... but... like the others, it failed to detect it. It seems like the only anti-virus that is able to detect it, cannot even remove it, because warnings pop up, but nothing happens. Worse yet, it has spread itself to a number of my folders like "Passwords.Ink" on a drive which I cannot access from "Computer" or "My Computer" (for the oldies).

So now, I'm here, looking for some assistance. I'm not sure if I've posted this in the right forum, but I hope its not too much of a hassel.

Thanks in advance :)

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#2 boopme

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Posted 20 May 2012 - 08:22 PM

Hello, what is your operating system?


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#3 miniradman

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Posted 21 May 2012 - 02:53 AM

Oh hello,

My computer is currently running on Windows 7.

I tried to open up the link that you've provided and for some reason, it just wouldn't show. It brings me to a page which says "Google 404. That's an error." then it says that the requested URL was not found on a server. And when I just put "www.eset.com" in the address bar, it just brings be back to google. I've noticed this a few times when looking for ways to delete this Worm off my computer, but it just gives me the same message. I'm not sure if this is part of the attack from the Worm, or my computer is just silly (I've tried the link in both Internet Explorer and Firfox- both gave me the same message.

I've forgot to add in my opening post that when I try and delete the Worm off my computer, it just says
"Object is inaccessable"

ps. I've managed to find a loop hole where I can get past my browser bringing me back to the google home page by entering the link to google translate, and downloaded the file with the "hidemyass" proxy server :thumbsup:

Edited by miniradman, 21 May 2012 - 03:03 AM.


#4 miniradman

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Posted 21 May 2012 - 05:50 AM

This is the result of my last scan

C:\$Recycle.Bin\S-1-5-21-975818449-3276750079-2269735994-1004\$RHQR0HC.zip Win32/BadJoke.FakeDel.A application deleted - quarantined
C:\Program Files\PCSafeDoctor\opfile.dll a variant of Win32/Adware.SpywareCease.AB application cleaned by deleting - quarantined
C:\Program Files\PCSafeDoctor\pcsafedoctor.exe Win32/Adware.SpywareCease.AA application cleaned by deleting - quarantined
C:\Program Files\PCSafeDoctor\RkHitApi.dll Win32/Adware.SpywareCease.AA application cleaned by deleting - quarantined
C:\Program Files\PCSafeDoctor\ussafe.dll a variant of Win32/Adware.SpywareCease.AC application cleaned by deleting - quarantined
C:\Users\ldonn10\AppData\Local\Mozilla\Firefox\Profiles\dr6te2jl.default\Cache\6\E2\3BEBCd01 HTML/ScrInject.B.Gen virus deleted - quarantined
C:\Users\ldonn10\AppData\Local\Mozilla\Firefox\Profiles\dr6te2jl.default\Cache\9\7C\F4570d01 HTML/Iframe.B.Gen virus deleted - quarantined
C:\Users\ldonn10\AppData\Local\Temp\jar_cache17651244279014883.tmp multiple threats deleted - quarantined
C:\Users\ldonn10\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\19\4e2d6d53-3793dd7b a variant of Java/TrojanDownloader.OpenStream.NCC trojan cleaned by deleting - quarantined
C:\Users\ldonn10\AppData\Roaming\1CF1FFD61A7F59063C6AD61F38A60DFD\enemies-names.txt Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined
C:\Users\ldonn10\AppData\Roaming\1CF1FFD61A7F59063C6AD61F38A60DFD\local.ini Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\YouTubeDownloaderSetup27.exe a variant of Win32/Toolbar.Widgi application deleted - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\MoFunZone.com--soldier_of_fortune_2_double_helix_6_trainer.zip a variant of Win32/GameHack.G application deleted - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\MoFunZone.com--soldier_of_fortune_2_double_helix_v1_03_7_trainer.zip a variant of Win32/GameHack.G application deleted - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\trainer.exe a variant of Win32/GameHack.G application cleaned by deleting - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\trainer2.exe a variant of Win32/GameHack.G application cleaned by deleting - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Others\OrbitSetup4.1.00.exe Win32/OpenCandy application deleted - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Others\Fake_Virusses\headache.zip probably a variant of Win32/Agent.YISRLN trojan deleted - quarantined
C:\Users\ldonn10\Documents\Lukes Stuff\Others\Fake_Virusses\fakedel\fake_del.exe Win32/BadJoke.FakeDel.A application cleaned by deleting - quarantined
C:\Users\ldonn10\Music\Luke's music\Overnighters\FLVPlayer30Upgrade.exe a variant of Win32/InstallIQ application cleaned by deleting - quarantined
C:\Users\ldonn10\Music\Luke's music\Overnighters\PCSafeDoctor_Setup.exe multiple threats deleted - quarantined
C:\Windows\System32\drivers\RKHit.sys Win32/Adware.SpywareCease application cleaned by deleting - quarantined
E:\My Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\MoFunZone.com--soldier_of_fortune_2_double_helix_6_trainer.zip a variant of Win32/GameHack.G application deleted - quarantined
E:\My Stuff\Games\Soldier Of Fortune\Soldier Of Fortune\MoFunZone.com--soldier_of_fortune_2_double_helix_v1_03_7_trainer.zip a variant of Win32/GameHack.G application deleted - quarantined
Operating memory a variant of Win32/Spy.Zbot.ZR trojan

However (apart from deleting half my "cool" stuff :P ) the last thing on the list was highlighted red
Operating memory a variant of Win32/Spy.Zbot.ZR trojan

#5 ABestPCs

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Posted 21 May 2012 - 07:07 AM

First off I am new to the forum. But I do know how to help you.
Step one.
1. On a different computer go to http://www.malwarebytes.org/ and download the free edition.
2. Go to http://www.microsoft.com/security/scanner/en-us/default.aspx and click on Select your version right below the download now option.
3. Go to www.piriform.com/ and download CCleaner.exe
4. Go to www.filehippo.com and scrawl down till you see Ant-Malware and click on Ad-Aware Free.
5. Once you find Ad-Aware go to View more and click each page until you find Ad-Aware Personal 1.06r and down load it. (This version of Ad-Aware will not download updates but it does its job.)
6. Then copy files to a CD. A Flash drive may be compromised if you use plug it into a computer with a Worm infection.
7. If you have no other computer use the computer.
Step two.
1. Press and hold the power button on your computer until it turns off manually in this case it is good to do a cold power off and not go through the shutdown as more files can be copied and pasted and can do more harm.
2. Turn on your device and right before you get the Windows Boot Screen such as the moving ribbon or bars scrawling across the screen press F9 rapidly (Windows XP F8). Use your keypad arrows down to select safe mode and press enter
3. Uninstall your current anti-virus software (AVG) as this can be compromised and may not detect the virus. This is typical for AVG. when uninstalling AVG checks the box to remove user settings and quarantine files.
4. Go to start and search “CMD” without the quotes.
5. In Command Prompt type in “powercfg /h off
6. Go to start and right click on properties
7. Go to System Protection and click on configure
8. Disable system restore and click on delete files
9. Now run the MSERT.exe that you downloaded from http://www.microsoft.com/security/scanner/en-us/default.aspx and do a full system scan.
10. If it finds the worm then press and hold the power button to do another cold power off. And boot into safe mode again.
11. Follow steps 4 and 5 until your system is clean.
12. After you are done boot the computer normally and install Malwarebytes.
13. And now go run Malwarebytes as an administrator to do this right click on Malwarebytes on your desktop (Start Menu) and click on Run as Administrator
14. Go to the update tab and check for the latest updates
15. Do a full system scan including all drives plugged into your device.
16. If you system is still dirty click clean
17. Then press and hold your power button to turn off and then boot windows normally.
18. Now do another scan and keep doing scans and cold power off until your system is clean.
19. If you notice some performance issues it may be a good idea to install CCleaner and run the software as Administrator
Step three
1. Run CCleaner after your computer is clean as Administrator
2. Scan for junk files and then delete
3. Go to the Registry tab and scan and fix the files. Remember to back up the data when prompted.
4. Uninstall Malwarebytes and install new anti-virus software. I recommend Kaspersky Internet Security 2012. You can get a trial for Kaspersky from www.kaspersky.com and click on downloads and then trial software. To buy Kaspersky go to Wal-Mart they are cheap or do a google.com search for the best price.
Step four
(If you use Kaspersky.)
After install do the following.
1. Open Kaspersky from the system tray (By the clock) A Red K and double click this Icon.
2. Go to settings. Go to the magnifying glass or scan settings.
3. Click on full system scan
4. Click on Run Mode
5. Set schedule to manual
6. Select days by the frequency
7. Run every 7 days
8. Check to run if skipped
9. Check Run schedule tasks when in screen saver or computer is locked
10. Press okay
11. Do the same for Critical Area Scan except run every 1 day.
12. Do the same for Vulnerability scan except every 15 days.
13. Now go to the box option and or settings
14. Click on Threats and Exclusions
15. Click on Settings for Detection of the following threat types
16. Check other and ok
17. Go to compatibility and check consolidate resources
18. Click on apply and ok
19. Update the program and do a full system scan.

any help go to a repair shop or back up your personal data and do a full system restore using you manufacture back up disks. If it comes clean re-enable system restore to protect your computer.

#6 boopme

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Posted 21 May 2012 - 10:16 AM

An important note on the Zbot infection..
Also BC does not recommend runnning CC's or any registry cleaners.
You would be botter to but an AV or install a free one.
The last resort here is not a shop its a reformat or we move to the Malware removal forum.


One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 miniradman

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Posted 22 May 2012 - 04:25 AM

Ok, I hope it wouldn't have been this bad but I guess I was wrong :hysterical:

I'm not really a computer wizz, and I'm just a tad intimidated with going into safemode and running command prompts, because I usually screw everything up. I think I may take my computer into a computer shop to have it removed. :)

I don't understand what a BC or a CC is?

And also, my computer won't shut down anymore. It only locks itself and goes to sleep :censored:

Edited by boopme, 22 May 2012 - 02:08 PM.


#8 boopme

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Posted 22 May 2012 - 02:09 PM

Odd my post went as an Edit to your...


, BC= Bleeping Computer and CC was CCleaner

Well it does need to be cleaned as you are wide oppen..

Either take it in or we can do a one on one here ... Up to you.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ABestPCs

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Posted 23 May 2012 - 02:07 AM

Odd my post went as an Edit to your...


, BC= Bleeping Computer and CC was CCleaner

Well it does need to be cleaned as you are wide oppen..

Either take it in or we can do a one on one here ... Up to you.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.

I agree in what boopme said. With a malware like that it is best to format and start over. But first back up your documents and files to DVD(s)so you dont lose pictures or your kids homework projects. Some malware will not be gone even after a file formate so it may be best to use free drive wiping software to securely delete all data on the hard drive. This is especially true with some Trjans or Worms. Any big time virus that can be used to hack into anyones computer I recomend to format the and start over. I would do a fresh install. DO a GOOGLE for the version of windows you use to download the ISO and use your product key for that computer and type of Windows. Hope you have luck. Any help let us know. Sorry I mis read your post on what type of virus you had. I read the first post that AVG detected a worm on your computer. I didnt read the entire post on backdoor trojan. backdoor trojans are very scary for those who do online banking and stuf like that. make sure any email, banking, or any website that someone can steal your information, I would highly recommend you to change the passwords on a non infected computer and every computer that may have a malware on it to always disconect from the internet.

Andy




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