First off I am new to the forum. But I do know how to help you.
1. On a different computer go to http://www.malwarebytes.org/
and download the free edition.
2. Go to http://www.microsoft.com/security/scanner/en-us/default.aspx
and click on Select your version right below the download now option.
3. Go to www.piriform.com/ and download CCleaner.exe
4. Go to www.filehippo.com and scrawl down till you see Ant-Malware and click on Ad-Aware Free.
5. Once you find Ad-Aware go to View more and click each page until you find Ad-Aware Personal 1.06r and down load it. (This version of Ad-Aware will not download updates but it does its job.)
6. Then copy files to a CD. A Flash drive may be compromised if you use plug it into a computer with a Worm infection.
7. If you have no other computer use the computer.
1. Press and hold the power button on your computer until it turns off manually in this case it is good to do a cold power off and not go through the shutdown as more files can be copied and pasted and can do more harm.
2. Turn on your device and right before you get the Windows Boot Screen such as the moving ribbon or bars scrawling across the screen press F9 rapidly (Windows XP F8). Use your keypad arrows down to select safe mode and press enter
3. Uninstall your current anti-virus software (AVG) as this can be compromised and may not detect the virus. This is typical for AVG. when uninstalling AVG checks the box to remove user settings and quarantine files.
4. Go to start and search “CMD” without the quotes.
5. In Command Prompt type in “powercfg /h off
6. Go to start and right click on properties
7. Go to System Protection and click on configure
8. Disable system restore and click on delete files
9. Now run the MSERT.exe that you downloaded from http://www.microsoft.com/security/scanner/en-us/default.aspx
and do a full system scan.
10. If it finds the worm then press and hold the power button to do another cold power off. And boot into safe mode again.
11. Follow steps 4 and 5 until your system is clean.
12. After you are done boot the computer normally and install Malwarebytes.
13. And now go run Malwarebytes as an administrator to do this right click on Malwarebytes on your desktop (Start Menu) and click on Run as Administrator
14. Go to the update tab and check for the latest updates
15. Do a full system scan including all drives plugged into your device.
16. If you system is still dirty click clean
17. Then press and hold your power button to turn off and then boot windows normally.
18. Now do another scan and keep doing scans and cold power off until your system is clean.
19. If you notice some performance issues it may be a good idea to install CCleaner and run the software as Administrator
1. Run CCleaner after your computer is clean as Administrator
2. Scan for junk files and then delete
3. Go to the Registry tab and scan and fix the files. Remember to back up the data when prompted.
4. Uninstall Malwarebytes and install new anti-virus software. I recommend Kaspersky Internet Security 2012. You can get a trial for Kaspersky from www.kaspersky.com and click on downloads and then trial software. To buy Kaspersky go to Wal-Mart they are cheap or do a google.com search for the best price.
(If you use Kaspersky.)
After install do the following.
1. Open Kaspersky from the system tray (By the clock) A Red K and double click this Icon.
2. Go to settings. Go to the magnifying glass or scan settings.
3. Click on full system scan
4. Click on Run Mode
5. Set schedule to manual
6. Select days by the frequency
7. Run every 7 days
8. Check to run if skipped
9. Check Run schedule tasks when in screen saver or computer is locked
10. Press okay
11. Do the same for Critical Area Scan except run every 1 day.
12. Do the same for Vulnerability scan except every 15 days.
13. Now go to the box option and or settings
14. Click on Threats and Exclusions
15. Click on Settings for Detection of the following threat types
16. Check other and ok
17. Go to compatibility and check consolidate resources
18. Click on apply and ok
19. Update the program and do a full system scan.
any help go to a repair shop or back up your personal data and do a full system restore using you manufacture back up disks. If it comes clean re-enable system restore to protect your computer.