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Restore to factory setting


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#1 JohnH11br /

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Posted 19 May 2012 - 01:21 AM

Hi, I'm currently contemplating setting my computer back to the factory setting. I've been having trouble with some of my programs not being able to connect to the internet which has caused me not being to update them, currently running on a outdated flash version. More of that issue can be seen here.

Anyways I was just wondering if setting my computer back to the factory setting could resolve this? If not I don't want to go through all the trouble of backing my data, would just be wasting my time and lose some programs. I'm running on Dell Inspiron 530s with Windows Vista. Currently I'm not too sure which disk to use. Do the disks say "Re-installation DVD"? If so I have two which like I said, am not sure of which one to use. One says Operating System: Windows Vista Home Basic 32bit SP1 and the other says Drivers and Utilities: DVD for reinstalling Dell Inspiron 531s computer software. The 530s and 531s throw me off a bit.

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#2 TheShooter93

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Posted 19 May 2012 - 09:55 AM

Yes, performing a System Recovery will resolve that.

I am running on the same exact machine and I have a Recovery Partition on it.

Are you sure you don't have this?

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#3 JohnH11br /

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Posted 19 May 2012 - 06:29 PM

Where is this Recovery Partition?

#4 TheShooter93

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Posted 19 May 2012 - 06:31 PM

Click Start.

Click "Computer."

Do you have a D drive labeled "Recovery?"

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#5 JohnH11br /

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Posted 20 May 2012 - 05:05 PM

Yes. When I click on it the files that show up are: dell, Program files, sources, tools, users, windows.

Edited by JohnH11br /, 20 May 2012 - 05:07 PM.


#6 TheShooter93

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Posted 20 May 2012 - 05:32 PM

That is your recovery partition.

That is what you will use to restore your computer to factory conditions.

Here are the recovery instructions from Dell.

1. Reboot, and press Ctrl + F11 at the Dell logo.
2. The Dell™ PC Restore by Symantec screen will come up.
3. Select "Restore" or use the Tab key to highlight it and press Enter.
4. if you wish to continue, click "Confirm", or use the Tab key to highlight it and press Enter.
5. When the utility is finished, click "Finish", or use the Tab key to highlight it and press Enter.

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#7 JohnH11br /

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Posted 21 May 2012 - 02:45 PM

Oh, so I won't be needing a disk? Alright neat, thanks.

#8 TheShooter93

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Posted 21 May 2012 - 03:42 PM

No, you shouldn't need a disk.

Let me know how it goes.

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#9 JohnH11br /

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Posted 25 May 2012 - 12:50 AM

A bit busy at the moment, but when I get free time I'll do it and let you know how it went.

#10 JohnH11br /

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Posted 28 May 2012 - 12:17 AM

I've had a breakthrough and actually I feel pretty dumb/embarrassed about it. A while back I set my IE into a dummy proxy so it couldn't connect to the internet. All of the sudden I thought maybe that could be the problem so I reversed it and all of my programs were able to connect to the internet again. I didn't know IE needed to be connected to the web. I set it to a dummy proxy so the computer wouldn't get any bugs.

#11 TheShooter93

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Posted 28 May 2012 - 05:46 PM

Glad you solved your problem. :thumbsup:

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#12 JohnH11br /

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Posted 01 June 2012 - 04:50 PM

But I still have a question about something else. During the process of seeing what was wrong with my computer I downloaded a lot of programs, I was able to uninstall some (like ComboFix), but others are still on my system. Mainly because I didn't if there was a specific way to remove this. I still have GMer, dds, aswMBR, BTKR, RogueKiller, and tdskiller. I didn't know if I could just delete them or if I had to uninstall them by maybe downloading another program to do so since there seems to be nothing in my Programs and Features folder.

#13 TheShooter93

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Posted 01 June 2012 - 05:43 PM

A lot of those tools (especially ComboFix) should only be used under supervision of a Malware Removal Specialist.

I have seen cases where "tech savvy" people have used them without training and turned their machine into a paper-weight.

You were lucky this time, but do not run ComboFix or other tools like those without trained guidance.

-------------------------------------------------------

As for your question, you can go ahead and delete them.

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#14 JohnH11br /

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Posted 02 June 2012 - 05:43 PM

I only downloaded and ran them because I was asked to do so, but like I said I still have some on my computer because I wasn't sure if there was a correct and safe way of doing so.

#15 TheShooter93

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Posted 03 June 2012 - 07:55 AM

Ok, I misunderstood. It would be better to ask the MRT member who helped you on that thread you linked to.

They left instructions on how to re-open the thread in the event you needed more help.

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