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Blank screen on.boot, possible heat damage?


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#1 cpc

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Posted 18 May 2012 - 10:52 PM

I've been getting a blank screen on boot, immediately after the blinking underscore.
A friend of mine said this is probably a hardware/heating problem and not a virus ( http://www.bleepingcomputer.com/forums/topic454081.htm)

How do I find the cause of the problem? E.g. the hard drive, heating issues, or video card
If I can, how would I fix this?

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#2 jhayz

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Posted 18 May 2012 - 11:53 PM

Can you first boot to BIOS and check the hard drive is recognized? Also check if you have a hard drive fitness test under the BIOS setup and run both test. Can you post the complete specs./model of your computer and have you tried the onboard GPU, if available?

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#3 cpc

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Posted 19 May 2012 - 02:01 AM

How do I check if it is recognizing the hard drive? I can get to the BIOS occasionally and start a hard drive test but it eventually blanks out on me, same with most menus/sys boot checks etc.

I have a HP HDX16 laptop, pretty old. It came with Windows Vista, im using Windows Seven 64bit. The CPU is an Intel core duo P9600 2.8 Ghz. The graphics card is an Nvidia Geforce 9600M GT. The motherboard model is an 512MB VRAM Intel-PM 45 chipset? Im getting this info via hp customer service number and english is their second language so bare with me. Let me know if you need more info. i do not have a GPU.

Edited by cpc, 19 May 2012 - 02:01 AM.


#4 hamluis

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Posted 19 May 2012 - 07:02 AM

You have an open Malware Removal Logs topic at http://www.bleepingcomputer.com/forums/topic454081.html/page__p__2703472#entry2703472 and you have made severa posts regarding your problems within a very small amount of time.

Typical instructions for those posting malware log topics follow.

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

I suggest that you exercise some patience :). If you determine that you don't have a malware issue...and want your malware forum topic closed, please respond to me via PM. At that time, I will close that topic and reopen this one.

To avoid confusion, I am closing this topic.

Louis


I've determined that the issue is a hardware one. A cmos battery replacement is letting me boot but I still have problems.

Can you close my malware thread and reopen the hardware one? Sorry for the trouble

-cpc


Reopened per request.

Edited by hamluis, 19 May 2012 - 05:43 PM.


#5 cpc

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Posted 19 May 2012 - 06:17 PM

Yeah, sorry for the confusion. I kind of jumped to conclusions at first and realized later.

I've replaced the CMOS battery and that seems to be at least part of the problem, I can now boot...most of the time. I got the blank screen once before starting up after hours of not touching my computer. I guess the primary problem is in the BIOS itself or with faulty wiring. I've downloaded the latest version of my BIOS from my manufacturer and installed it. My HD and everything else is running fine. My motherboard (model; quanta 361b)might have something to do with it but I don't know how to check that.

Are there any utilities I can run or additional checks I can do to find the source of the problem? Thanks in advance.

Edited by cpc, 19 May 2012 - 06:41 PM.





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