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Internet and Computer SLOW! Virus, malware, what?


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#1 lee_29

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Posted 18 May 2012 - 08:01 PM

Trying to watch videos on YouTube, Facebook, or any news sites, etc., are completely unwatchable. There is audio and video, though the video lags far behind audio and never seems to catch up. It's pointless to try anymore.

General browsing is equally slow. Sites and links take forever to load. I think I have many viruses that are slowing everything down, including opening .exe files.

Windows XP SP 3

Athlon processor

The computer is custom built- I don't know the brand name.

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#2 noknojon

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Posted 18 May 2012 - 08:17 PM

Hi lee -
Do you have an Antivirus program installed ? If so what is it, and do you have any other Antimalware programs installed ?
This may not always be infections, but lack of general cleaning, Defragging, and other maintaining processes -

Have you been to Accessories > System Tools and run Defrag, Disk Cleanup, then run chkdsk /r from Start > Run box, deleted browsing history, or other similar items ?

Your system has other built in processes to help you clean up many problems -
Please post a snapshot with Speccy, so we can chech your basic system.
Publish a Snapshot using Speccy =<< Directions

Thank You -

#3 hamluis

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Posted 18 May 2012 - 08:34 PM

Worth reading, Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

You might also...Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#4 lee_29

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Posted 18 May 2012 - 09:01 PM

http://speccy.piriform.com/results/yLAV673BOCLylI3QGGqP4mK

#5 noknojon

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Posted 18 May 2012 - 10:29 PM

Hi -
Going through your Speccy report shows very little out of the normal range, although the Motherboard is running a bit warm (nowhere near the upper limit).
When was the last time you cleaned / dusted the fans and generally inside the unit ?

Have you been doing the above mentioned maintaince on a regular basis, as this will speed up your system a bit also.

Your memory is being about 50% used (Physical Memory - Memory Usage: 50 % - Total Physical: 991 MB - Available Physical: 493 MB)
So you can remove any extra programs that you may not use (Control Panel > Add Remove) and see if this helps at all -

Please list any errors or messages that make you think there might be further problem.

Also download SuperAntispyware Free and install it -
Check for updates (if not done during the download). Do not add your Email during install and Do Not Install any Optional Toolbars - Select Quick Scan and click Scan your Computer
Remove any items found during the scan -

Thanks -

#6 lee_29

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Posted 18 May 2012 - 10:46 PM

In Firefox, I disabled some add-ons and checked bad extensions, and also updated plugins. Then I restarted Firefox in safe mode and tried to play a video with the same dismal result.

I haven't cleaned inside the computer, I'll do that.

Thanks for your help.

#7 noknojon

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Posted 20 May 2012 - 05:57 PM

Hi -
If you wish us to check installed programs etc, please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thank You -

Edited by noknojon, 20 May 2012 - 05:59 PM.


#8 abauw

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Posted 20 May 2012 - 06:15 PM

Trying to watch videos on YouTube, Facebook, or any news sites, etc., are completely unwatchable. There is audio and video, though the video lags far behind audio and never seems to catch up. It's pointless to try anymore.


I have same problem with you in my home and it's was because my Internet Connection packet from my ISP :whistle:
I couldn't afford pay for better connection and I only use my internet for reading not to watch movie so for what spend more money to increase my internet package :busy:

:guitar: Take me to a place where time is frozen
You don't have to close your eyes to dream :busy:
You can find escape inside this moment :smash:
And I will follow  :whistle:


#9 hamluis

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Posted 20 May 2012 - 06:30 PM

Your Speccy indicates that you don't have sufficient free space on the Windows partition...for Windows to work properly. Slowness would be a typical symptom, under the circumstances, IME.

Partition 0
Partition ID: Disk #0, Partition #0Disk Letter: C:File System: NTFSVolume Serial Number: 88425DB8Size: 29.3GBUsed Space: 26.2GB (90%)Free Space: 3.12GB (10%)


Generally, Windows needs a minimum of 15% of the total volume reflected free space. You reflect 10%.

I suggest that you consider moving any graphics, video, and/or music files...to media such as DVDs...then check the free space.

Louis

#10 lee_29

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Posted 22 May 2012 - 06:58 PM

Results from MiniToolBox:

Attached Files



#11 InadequateInfirmity

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Posted 24 May 2012 - 08:37 PM

Open MSconfig disable everything except your antivirus.If you connect wirelessly then do not disable anything that reads wireless.REboot.You do not need anything other than your AV starting with your machine.

http://netsquirrel.com/msconfig/index.html




http://technet.microsoft.com/en-us/sysinternals/bb963902
unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program. Uncheck Bonjour prior to closing autoruns.


After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
double click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

Hit start at the lower left hand corner type cmd in the run box and copy and paste the following info [b]chkdsk /r
Hit enter it will ask to schedule a check disk on the next reboot hit y type exit then reboot your machine it will take a good while to finish let it be this is normal.
Please download MINITOOLBOX and run it. Right Click Run As Admin


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.


ll
Then defrag your machine. http://www.vcsoftwares.com/SpeeDefrag.html

Please uninstall the programs listed below.
McAfee Security Scan Plus (Version: 3.0.207.4)
Java™ 6 Update 18 (Version: 6.0.180) get a fresh copy of java here. http://java.com/en/

Also please install Avast free update it and run a full scan of your computer you have no Av on your machine which is a terrible idea.
http://www.avast.com/download-software

#12 InadequateInfirmity

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Posted 24 May 2012 - 08:40 PM

Also you might consider reducing the amount of space on your machine as previously suggested here is a great program to do so.
http://w3.win.tue.nl/nl/onderzoek/onderzoek_informatica/visualization/sequoiaview//


Also you might consider running an online scanner.You can find one here I suggest ESeT.
http://www.bleepingcomputer.com/forums/topic366982.html




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